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Admiral: Car insurance reviews

Name: Car insurance
Rating: 4.74 (22423 reviews)

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4.74

Based on 22,423 reviews, last reviewed 26th Feb 2026

200% increase in 5 star reviews

in the past 90 days

25% increase in 1 star reviews

in the past 90 days

85%

13%

Latest highest rating:

5

Jess, the customer service representative makes my day Last year, I purchased a one-year car insurance policy for my brother-in-law, who just relocated to the UK, through Admiral car insurance, using my ow... Read more Reviewed on: 26th February 2026

Latest lowest rating:

1

Not recommended Got this insurance provider for my car and after for my home- since beginning I have problems to log in in my policy- few calls to technical support- ... Read more Reviewed on: 16th February 2026

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About this product

Admiral provide third party car insurance policies and four levels of comprehensive cover – Admiral Essential, Admiral, Admiral Gold and Admiral Platinum.

Admiral offer vehicle insurance policies for vans, young drivers, new and learner drivers, temporary drivers and delivery drivers. It also has a MultiCar insurance option.

Admiral car insurance reviews help you find out what it’s like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

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Admiral Car insurance reviews (22423)

Great company

I just joined and so far I don't have any complaints. Our interactions have been seamless Reviewed on: 31st May 2023

Do not use them

I was involved in a small accident which I reported the same day. I was promised that the insurance company will call me back soon. But there is no anything happened since then. I am spending another hour on the phone, they transfer me from one to another department adn then disconnect the line. So, basically, now I am forced to sell my smashed car and buy another drivable car for my expense. I will never insure anything with Admiral again Reviewed on: 31st May 2023

Admiral avoiding claims - despicable

Just been involved a fatal car accident. I am not to blame and no damage to the car, however the police have impounded the car as part of their investigations. I am told it will be months, potentially years, before the car is released. And yet, Admiral tell me they do not cover for this event so I will have to foot the bill for a replacement car for this time period. So I'm not at fault, the car isn't damaged, yet I have to foot the considerable bill. How is this fair Admiral? What is insurance for if not for these types of events? Reviewed on: 15th May 2023

Extorting customers, very unethical company

Trying to charge me £70 to change a DOB error (from xx/02/1989 to xx/03/1989). Absolutely crazy, £70 to change one number. Worst customer service experience. I initially called to try and add another car to my policy and they tried to charge me £70 for doing nothing! Never going to use this company again!!! Reviewed on: 2nd May 2023

Admiral should rename themselves pirates

Do not take out a travel insurance policy with these charlatans or you'll regret it. I was admitted to St Luke's Medical Centre in Quezon City, the Philippines, in July suffering from dehydration and high blood pressure. In addition to charging me for medications that I was not actually prescribed, the Centre provided me with an inaccurate medical report and other documentation. For example, the Director of Emergency Care, Dr Arnel M. Tolosa, has claimed in writing that I had reported my symptoms on two occasions to the hospital - a complete and utter lie and I can prove it. More seriously, they wrongly claimed that my condition had been caused by excessive alcohol consumption. In fact, I was stone-cold sober when I was admitted and had only imbibed a small amount of alcohol some seven hours before. The much more likely cause was food poisoning or a bad reaction to heat, which staff acknowledged to me verbally at the time. However, Admiral, being monumentally dishonest, unscrupulous and money-grabbing charlatans, have taken St Luke's fabrications at face value and are refusing to pay out my insurance claim for the treatment and the changes to my travel plans it necessitated. This has cost me around £1700. While Admiral refuse to accept the obvious flaws in St Luke's documentation, I can provide eyewitnesses who will swear on affidavits that I had ingested a tiny amount of alcohol that would not have caused my condition. I can also obtain a second medical opinion that would contradict the judgements made by St Luke's staff. But of course Admiral will not accept this evidence because it would compel them to pay up what they owe me. Moreover, their organisation is riddled with incompetence from top to bottom. I have had a separate complaint upheld about being misled time and again by their phone agents. Their compensation offer? An insulting £50. I have been travelling for work and pleasure for 20 years and never have I come across a travel insurance provider this greedy, unhelpful and downright mendacious. Avoid them at all cost - or you'll find it'll cost you an awful lot. Reviewed on: 23rd April 2023

Awful company

Do not bother with this company, they are awful you have to chase daily if you can get through to anyone. They say they are happy to help but do not help. 1 month after my crash they have done nothing to help me. Reviewed on: 13th April 2023

Car insurance

Will never use this insurance for anything ever again. 5 months after an accident still not had car repaired. Passed from one department to another. Spent hours on phone trying to speak to someone. Never phone back. Don't waste your money use someone else!!!!!! Reviewed on: 10th April 2023

Multi insurance

Happy to be able to get a discounted rate for all of our cars and house insurance under one policy Reviewed on: 4th April 2023

Terrible insurance company

I’ve had my policy with admiral for 5 months now, I had an accident 2 weeks ago and they still haven’t issued me with a courtesy car!! It’s absolutely disgusting I’m paying for my policy and still haven’t been issued with a car!! I get through then they put me on hold for over an hour with not a single update the worst insurance provider you could possibly go with wouldn’t recommend what so ever! Reviewed on: 29th March 2023

Credit Help

We wanted to buy a car, but we found out that my credit score was really low to do anything. I had about 10 cards in collections. One was a medical bill I guess. We hired a credit repair agency to assist me with my credit. Within a few weeks, they raised my score to 791, took care of all collection cards and added a seasoned line of credit. We got the new car ASAP. FixMyCredit is a sweetheart, you can hire them too; fixmycredit at writeme com Reviewed on: 28th March 2023

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