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Admiral: Car insurance reviews

Name: Car insurance
Rating: 4.60 (22437 reviews)

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4.60

Based on 22,437 reviews, last reviewed 29th Jun 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Admiral consistently provide excellent customer serv... Admiral consistently provide excellent customer service and value for money Reviewed on: 29th June 2026

Latest lowest rating:

1

Absolutely disgraceful insurance company! Absolutely disgraceful insurance company! Absolutely zero support! When I asked for help, I wad told to contact the 3rd party insurers. I had to do al... Read more Reviewed on: 16th June 2026

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About this product

Admiral provide third party car insurance policies and four levels of comprehensive cover – Admiral Essential, Admiral, Admiral Gold and Admiral Platinum.

Admiral offer vehicle insurance policies for vans, young drivers, new and learner drivers, temporary drivers and delivery drivers. It also has a MultiCar insurance option.

Admiral car insurance reviews help you find out what it’s like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

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Admiral Car insurance reviews (22437)

Admiral is not covering the passed MOT engine blowed by tester when cheking incorrectly our car

We are so disapointed by Admiral Ensurance. They are playing with customers constanly. First they haven't accepted our claim, then someone from Admiral called and emailed us they will cover our damage in garage fully and now again when we called them are saying they are not going to cover our damage done by the garage! - Not covering for an engine if it blows up by tester fault in the garage - MOT was passed! You are left alone by them. Poor people and who ever uses their insurance for car or what ever you insure with them. They do not cover engine as mashine blowed up...but this is the most important thing in the car why this is not covered. Reviewed on: 14th July 2023

Increased my payments when I only enquired re claim

My car was damaged last year and I called Admiral to ask about the process and what I should do. In the end I decided to settle with the other party, but Admiral bumped my monthly payments up. I asked them why and they said it was based on the ‘potential claim’ even though I had already called them and told them to cancel this as I wouldn’t be pursuing it. Left them right away. Reviewed on: 13th July 2023

Easy

Managed to negotiate a new deal for me and my wife’s car insurance, adding it to a multi cover with the house insurance. Only took one phone call! Reviewed on: 13th July 2023

Extremely unsatisfactory claims handling

My parked and unattended vehicle was hit by a DPD driver - so a non-fault incident. Admiral were very professional and helpful with the immediate recovery of the vehicle. However it then took them 6 weeks to arrange for the vehicle to be moved from storage to accident repair. During this time I couldn't get hold of them, they provided me with no updates and I was left trying to sort out everything - getting the vehicle collected from storage by a recovery company, having it delivered to the repair garage, speaking to all the parties involved. All of Admiral's actions and inaction exacerbated the claim - the long 6 week delay meant the vehicle incurred additional damage externally in storage, and the interior went mouldy. Once at the repair garage it took them further weeks to authorise for work to commence and then additional weeks for them to then change their mind on previous decisions and have the additional damage rectified. In total it took 6 months and 2 weeks for my vehicle to be repaired and returned to me. This exceptionally long time was entirely due to Admirals lack of action, indecision, delay, and exacerbation of claim. I am now faced with a heightened renewal premium because the size of the claim (although non-fault) is very large because of the extended period (e.g. courtesy car costs) which is entirely due to Admiral negligence. Reviewed on: 13th July 2023

Car insurance claim

Having recently been involved in a non fault collision where the third party did not stop and my car was written off I cannot recommend Admiral enough for the way my claim was dealt with. The service was quick and efficiient and on the day I was informed my car was a written off, after explaining I needed to replace my car quickly as I work for NHS and use my car for work a settlement figure was agreed on the phone the same day, two days later the sum was in my account. A very fair settlement figure was offered. Everyone I spoke to, an Alex who agreed settlement, a Trish and Victoria were extremely helpful, polite and professional. After the unpleasant and inconvenient experience of being involved in a non stop incident Admiral made the whole situation a lot easier to deal with. I have insured my replacement car with them which has remained a competitive price. Only niggle was when I couldn't find answer to my queries online it was a difficult process to get through to speak to a rep on the phone at times, but did manage it, feel this is the case with many larger organisations these days. Reviewed on: 6th July 2023

Unethical renewal

Impossible company to ever deal with. From year to year they decided to put my annual insurance up by 400 within 12 months and it is actually impossible to cancel your renewal. I have NOT has any accidents or claims and they still try this, thinking people don't keep track of their insurances. Once i figure out how to cancel my renewal, i will be seeking an alternative company - USwitch have quoted me a price of 475 pounds cheaper for the exact same cover! Reviewed on: 4th July 2023

Insurance renewal rip off

I had been with Admiral insurance for both car and house for in excess of seven years and I've always just auto renewed however this year their auto renew which I had to chase was more than 150 pounds more than a another company I challenge Admiral and they knocked off a very small fee however it did not match with the companies so I purchase insurance through the other companies and awaited to see if Admiral would auto renew they did so by taking the money four days after the renewal date I'll called at the early opportunity to explain that thier renewal figure had been to expensive and I had gone elsewhere they proceeded to tell me that day would cancel the renewed policy but would charge me. Ichallenge this on the basis that I don't agree with auto renewal their price was extortionate and as a custom of seven years I would expect a little bit more understanding given the cost of living crisis the first call ended up with the operator hanging upon me the second call was far far better I spoke to a female who listen to my problem and then agreed to refund the fully without the cancellation fee these insurance companies should not be able to charge cancellation fees when it's again an auto renewal policy as the customer hasn't asked for it and our automatically put into these auto renew course is generally without even knowing Admiral need to review these policy and be a little bit more sympathetic to their customers given the current financial climate Reviewed on: 26th June 2023

Price and service abysmal

The price has gone up by about 25% for the same car, another year no claims and another year driving. On top of the pricing being terrible you also get passed on through an obscene amount of different departments each knowing less than the one before if you ever call their customer “care”. They have been the insurance company from hell and I wouldn’t recommend. Reviewed on: 24th June 2023

AVOID AT ALL COSTS

if i could give zero stars then i would. this company offers you great prices for your insurance with theyre multi option however i have had to make a claim against my policy which has taken 3 months for them to deal with, no updates from them and when i call them they say they cant give any further info other than its being dealt with. all the time i am still paying the insurance and tax on the vehicle. all this for them to come back and reject the claim. trying to resolve this issue with them is pointless as they are unwilling to discuss in further detail and i am now having to complain to the ombudsman and also look at small claims court options at my own cost to get this sorted. absolute joke of a company. AVOID AT ALL COSTS. Reviewed on: 22nd June 2023

Disappointing Experience with Admiral Insurance

I am writing this review to express my deep disappointment with Admiral Insurance. I have been a loyal customer for nearly five years, and throughout this period, I have never made a single claim. However, my recent experience with their service has left me feeling frustrated and taken advantage of. When it came time to renew my car insurance, I was shocked to discover that Admiral Insurance was attempting to charge me double the amount I had paid the previous year. This sudden and unreasonable increase in premium left me perplexed, especially considering my long-standing history as a customer and my clean claims record. Upon contacting their customer service, I expected a reasonable explanation or a resolution to this issue. Instead, I was met with dismissive responses and a lack of empathy towards my situation. The representatives I spoke to seemed more interested in defending their exorbitant pricing rather than addressing my concerns. It is disheartening to see a company that claims to value its customers engage in such deceptive practices. As a loyal customer, I had hoped for transparency, fairness, and recognition of my loyalty. Instead, I feel like Admiral Insurance is more focused on maximizing profits at the expense of customer satisfaction. I strongly urge others to think twice before considering Admiral Insurance for their car insurance needs. It is evident that they prioritize their own financial gains over the well-being of their customers. Such tactics undermine trust and loyalty, leaving customers feeling deceived and mistreated. I have decided to take my business elsewhere, where I hope to find an insurance provider that values its customers and treats them with the respect they deserve. Sincerely, Reviewed on: 21st June 2023

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