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Admiral: Car insurance reviews

Name: Car insurance
Rating: 4.74 (22423 reviews)

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4.74

Based on 22,423 reviews, last reviewed 26th Feb 2026

40% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

13%

Latest highest rating:

5

Jess, the customer service representative makes my day Last year, I purchased a one-year car insurance policy for my brother-in-law, who just relocated to the UK, through Admiral car insurance, using my ow... Read more Reviewed on: 26th February 2026

Latest lowest rating:

1

Not recommended Got this insurance provider for my car and after for my home- since beginning I have problems to log in in my policy- few calls to technical support- ... Read more Reviewed on: 16th February 2026

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About this product

Admiral provide third party car insurance policies and four levels of comprehensive cover – Admiral Essential, Admiral, Admiral Gold and Admiral Platinum.

Admiral offer vehicle insurance policies for vans, young drivers, new and learner drivers, temporary drivers and delivery drivers. It also has a MultiCar insurance option.

Admiral car insurance reviews help you find out what it’s like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

Admiral Car insurance reviews (22423)

Review of the Admiral, Car insurance:

Helpful insurance company

Great insurance company, easy to speak to a real human, very understanding staff, good deals. No problems with payout Reviewed on: 22nd August 2023

Great multi policy discount and excellent service

Great multi policy discount and excellent service. It was easy add my e-biies to my home insurance and save me hundreds per year Reviewed on: 8th August 2024

Friendly staff who are always happy to help.

Friendly staff who are always happy to help. I get regular updates on offers and the customer portal is easy to navigate Reviewed on: 8th August 2024

Customer service are always happy to help

Customer service are always happy to help Reviewed on: 8th August 2024

Excellent support and NCB Flexibility

The customer service team is always helpful and friendly, which I really appreciate. Although I've never had to make a claim, I feel confident in their support if I ever need it. One of the standout features for me is that Admiral accepts No Claims Bonus (NCB) up to 3 years old, unlike most other insurers in the UK that only accept up to 2 years. This flexibility makes a big difference and is one of the reasons I chose them. Reviewed on: 4th August 2024

No rewards for being loyal or careful

Car insurance doubled this year despite being a loyal customer and having 10 years no claims bonus - seems unfair. Reviewed on: 30th July 2024

Today I spoke with Danielle Arcari in customer servi...

Today I spoke with Danielle Arcari in customer service as I was seeking to add a new car, which my son had just bought. There were a large number of variables and options, and she was very patient and helpful. Though clearly an Admiral employee, she empathised with me and I felt she was trying to get me the best option. She has provided herself as point of contact for future renewal options for the group policy (which we’d been unable to use on this occasion). Reviewed on: 30th July 2024

Don't use for third party claims!

An Admiral driver hit my car, writing it off, totally his fault, no dispute there. I started a claim with my insurance company, only to have many calls from Admiral asking to claim through them instead. After offering me £500 to swap, I finally gave in an let them deal with my losses. Big mistake! They undervalued my car (no surprise) and even though I kept rejecting it, they would not increase their offer. After creating a complaint, they did not change their minds, even with much evidence from the Internet of how much my car was selling for. They referred me to the ombudsman, washing their hands of me. What transpires is, the finance ombudsman only helps claimants that have a dispute with their OWN insurance, and therefore could not intervene as Admiral was not my insurer, even though legally they can approach me and take on my claim?!! A total loop in the law here with no protection for me whatsoever. Absolutely disgusted. I've lost money from my car write off and my insurance premiums have gone up, even though it was a total non-fault claim. Makes me not want to drive any more. The laws need changing so companies cannot get away with this. They knew what they were doing, so others please take note if they approach you. Reviewed on: 4th July 2024

CUSTOMER FOR 6 YEARS MY AUTO RENEWAL OVER THE PHONE...

CUSTOMER FOR 6 YEARS MY AUTO RENEWAL OVER THE PHONE FAILED AND THE LAST PAYMENT FAILED / WAS THEN TOLD I HAD NOT BEEN INSURED FOR 5 DAYS ASKED TO RENEW WHEN I PHONED THEM AND WAS TOLD AS I HAD MISSED A PAYMENT I WAS NOT ALLOWED THE MONTHLY DIRECT DEBIT OPTION / AFTER NOT MISSING ONE PAYMENT IN 6 YEARS / UNACCEPTABLE WAY TO TREAT A LONG STANDING CUSTOMER YOU DONT WANT MY MONEY THATS YOUR CHOICE GONE WITH RAC INSURANCE NOW Reviewed on: 17th June 2024

I have found Admiral Insurance to be the best value...

I have found Admiral Insurance to be the best value for money, for my car insurance. I also like the app, it is easy to use and has all of my information/documents/ date of renewal easily accessed whenever I need to. Reviewed on: 16th June 2024

TO CUT A LONG STORY SHORT.

TO CUT A LONG STORY SHORT..... ISH to cut a long story short. 3 weeks ago i ran a quote for a land rover i was considering buying through EVERY uk search engine. On every occasion Admiral came top of the lists by a fair amount. THIS WAS THREE WEEK AGO. i was coincidentally already a customer with them so changed over the 'new car' to the old policy knowing the new policy was die soon and hoping for an equally favorable renewal. CAN YOU GUESS WHAT CAME NEXT.... 3 weeks later i got the renewal. NO CHANGE in any circumstances what so ever. the renewal was £500 more expensive than it had been 3 weeks ago... i rang and spent 2 hours being passed from pillar to post. i also ran the car through every online web site again. this time strangely ADMIRAL were no where on the search engine. this time it was TESCO... every result showed they were now chasing my business. this is how a company hooks you in then 'SHAFT' you come renewal the fact that ADMIRAL would not quote on the latest search shows the new UK law forbidding Insurance companies penalizing existing customers over 'new business' is working.... show no loyalty to any company and use the search engines... loyalty is not valued by this faceless companies... needless to say i am no longer with ADMIRAL.. be interesting to see if next year they want me back Reviewed on: 13th June 2024

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