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Adrian Flux: Personal Insurance Broker reviews

Name: Personal Insurance Broker
Rating: 3.03 (149 reviews)

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2.52

Based on 149 reviews, last reviewed 28th Feb 2025

100% increase in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

43%

Latest highest rating:

5

A1 Hard-to-find /obscure motor vehicle insurance br... A1+ Hard-to-find /obscure motor vehicle insurance brokers. Fantastic customer service from an incredibly knowledgeable, experienced and dedicated team... Read more Reviewed on: 28th February 2025

Latest lowest rating:

1

Laid Up Insurance Problem I bought "laid up insurance" as I had temporarily lost my licence due to a sight defect. I had no idea how long I would be suspended for. The insuranc... Read more Reviewed on: 29th January 2025

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About this product

Adrian Flux is the UK’s largest specialist motor insurance broker but they also offer other types of cover.

Car insurance policies include cover for standard vehicles, kit cars, disabled and learner drivers, classic and high-performance cars.

Adrian Flux also offer general home insurance and cover for holiday, high-value and unoccupied homes as well as subsidence and flood risk.

Other policies include bike and van insurance, cover for motorhomes as well as key care and breakdown cover.

Adrian Flux Personal Insurance Broker reviews (149)

Review of the Adrian Flux, Personal Insurance Broker:

Warning.....

I have recommended this company several times over the years my son has used them. However, my son has been poorly treated - treated quite ruthlessly actually - since he cancelled his policy in March. He is out of the country and emailed to say he had sold his car and didn't need the insurance any more and could they refund him anything that might be due. They apparently emailed back (he didn't receive it) to ask him to confirm again whether he definitely wanted to cancel, or whether they should carry the policy on against a "dummy registration". Whatever one of these is?! Can they even do this? Surely a new car = new policy? Upshot of this is that Adrian Flux did not cancel his policy in March as instructed, did not refund any monies due back to my son AND then renewed the policy for a car sold 4 months ago and took £500 out of his bank account this week! We are nowhere near sorting this mess out and I wanted to post this as a warning to any parents of younger people that they seem to need to be super careful with this company. I do not like how they have manipulated this situation with a young person not very experienced in formal communication, especially as he is so far from home and with an 8-hour time difference cannot communicate at all well. Reviewed on: 10th July 2024

Good service and good price

I called them last year got a quote but was only a few quid cheaper then my current insurer so renewed with them. However this year gave them another call and got a cheaper rate and was impressed with the professionalism so took it out with them. Would definitely recommend Reviewed on: 11th February 2023

They will rob you blind

Do not use this company iam not paying Adrian flux after what they have done to me. I am not paying their money after I agreed on a different price. I told them I would pay £190 a month half an hour later they told me it would be £220 a month there in the wrong or not and I am taking this further this is not fair there are multi-million pound business and they're trying to make a man who struggles to pay everyday living and they want the amount of £587.69 to which I can't afford and also did not agree to! I would put my hands up if I was in the wrong but I'm not in this case I told them I would pay the cancellation fee and that was it but then being greedy that wasn't enough k for Android Reviewed on: 7th February 2023

Absolute scam they twist and manipulate everything you say

Son has modified van for weekends declared modifications paid insurance then they started with almost threatening emails demanding more money or they will cancel insurance making it difficult to get insurance with anyone else they twisted everything he said and he had paid another 600 to them and now they are disputing his previous no claims they are just after more money and I have reported to trading standard's never in my 50 years of driving have I ever encountered such unethically behaviour definitely a call centre based company with couldn't care less employees just making money Reviewed on: 31st January 2023

Scammers

The most scammy money grabbing **** wipes on the market. I bought a 125cc to practice on whilst i waited for my DAS, insured my bike with them for £350 online, after speaking to them they then wanted a further £300 to which i just gave because i wanted the insurance. Not even 4 weeks later the bike i bought blew up. That's £900 down, so I cancelled the insurance which totalled around £700, the cheeky ***** gave me £180 back when i paid a year upfront, gave me some ******** jargon about admin ect. If you want to insure your bike or modified car do it else where, MCE are a good bike insurance company. I know about modified cars as well because my friend just did a quote for an E90 M3 with 10 years no claims, they wanted 3k+ even though they already had £600 out of him to insure the car whilst it was in storage, something which he arranged in November 2022, he has now cancelled it and got a disgusting £170 back. I intend on posting this review EVERYWHERE *** ****** ***** ******* ******** *** ****. Reviewed on: 3rd January 2023

AVOID!!

AVOID!!! I took a policy out on my vintage car policy was £275 monthly payments £33 monthly payments on several occasions was refused (premium credit who they got to take over the policy) they on several occasions tried taking the money early and late and given £25 charges each time it wasn't in when they chose to take. I asked for to be changed and offered to pay a month in advance and was refused. Fast forward after so far paying £258 insurance the insurance has been cancelled 5 months early and they now want another £150 extra for cancelling Reviewed on: 28th December 2022

Avoid at all costs

Avoid at all costs. 17 year old son took out first insurance. Adrian Flux cancelled the policy less then 2 months for a named driver apparently speeding, 60 on a dual carriage way that was unaware a 50. Perfect driving up to then. Black box app gave two different readings for this one apparent speeding drive on 2 consecutive days viewing the app. Cancelled without warning or discussion. Kept over 30% of the insurance money for less than 2 months insurance. Now my son has cancelled insurance on his record for life. Offered insurance again with Adrian Flux for over 600 pounds more than the original. Not all robbers wear masks. Complete scam. Reviewed on: 15th October 2022

Total Scam

Customer service standards non existent after hours of trying to get through to them. There’s never not an issue with this company who make everything an issue while throwing hidden costs everywhere. Stay clear folks. Reviewed on: 23rd September 2022

great for first time drivers

I have been with Adrian Flux since the day I passed my driving test and they have been very helpful with my car insurance as a new driver. Ive been with them for over three years now and using their black box scheme has helped me save a ton of money. My car insurance costs dramatically decreased just after a year of driving thanks to my black box and after two years I was able to remove the box and continue to insure my car at a much lowered rate than you'd expect after being on the road for only two years. Couldn't recommend this company enough. Reviewed on: 23rd September 2022

motorhome insurance

Good value product, very reasonable prices Reviewed on: 1st September 2022

Brilliant customer services.

Been with Adrian Flux for many years now. Brilliant customer service, at very competitive prices for my old classic car. Reviewed on: 30th August 2022

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