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Aegon: Pension reviews

Name: Pension
Rating: 2 (228 reviews)

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1.78

Based on 228 reviews, last reviewed 21st Dec 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

14%

11%

70%

Latest highest rating:

5

Excellent It is a safe company, since I joined, it has always been safe and I will continue with it in the future. Reviewed on: 27th April 2025

Latest lowest rating:

1

Best to go somewhere else. They take your money for years - no problem. Really obstructive when you are due to get it out. Lots of delaying tactics. Reviewed on: 21st December 2025

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About this product

Aegon offered a Retiready Pension which was withdrawn for new customers from December 2023. For existing customers, it has a maximum service charge of 0.5% per year.

Aegon also provide workplace pensions through Aegon Retirement Choices. The UK-based Aegon Assist team can guide customers through retirement options.

Aegon Pension reviews help you make a smart buying decision. If you’ve used Aegon before, leave a review of your own and help others understand what it’s like to be a customer.

Aegon Pension reviews (228)

Review of the Aegon, Pension:

Can They Do This?

I have a very small pot with these jokers. I just tried to withdraw the full amount ( only £4k) via their website. They say ' as stated in terms & conditions, I have to leave £1k in my pot' Is this legal? Th Reviewed on: 9th January 2023

Best to go somewhere else.

They take your money for years - no problem. Really obstructive when you are due to get it out. Lots of delaying tactics. Reviewed on: 21st December 2025

Deliberately poor customer service; emails - long an...

Deliberately poor customer service; emails - long and useless responses I'm have been trying since January to take out parts of my private pension fund, first year last so easy I wanted to do same for following years, this if starting from zero, now November they still making excuses even though I have provided everything needed. Would prefer to be dealing though something with intelligence not a time wasting human. Reviewed on: 4th December 2025

Awful service.

I recently got married and changed my name. When i called them to advise they said I had to send my original marriage certificate to them for them to change my name. When they returned my certificate back to me, they had folded it in half and put it in an A5 envelope instead of A4 damaging my certificate by putting a huge folded crease down the middle. I am absolutely fuming that there was no thought put into returning an original document ina n A4 envelope as sent. I rang to complain and they said it can take up to 8 weeks to get a response. I hsve sent my certificate to a few companies who always returned as sent A4 in a hardback envelope. Im am so disappointed at the lack of care and attention- service is shocking.! I would not recommend them! Reviewed on: 25th November 2025

MAKING THE WHOLE PROCESS AS DIFFICULT AS POSSIBLE

Absolutely appaling service, they clearly don't want you to move you pension to another provider. I have completed so many forms only to be asked for further forms with their due diligence. The money should have been transferred this week after they have delayed since May on to be asked for a letter from my employer, how much they will be paying in, another letter asking for my employment record. Bank statements that had to be certified, history of contributions. They have made the whole process incredibly stressful and have created unacceptable delays. If you have your mortgage with this company - GET OUT Reviewed on: 5th November 2025

Terrible performance

Awful performance of investments. Awful performance of website. The fees are high and eat all of the returns. Only reason my holding value grows is because I pay in. If I was able to move away, I would but my employer pays in as well. Good job too, I'm going to need every penny I can get due to the miss-management this shower provide me with. Loads of hidden charges, changing funds takes ages. No that there is a very wide range of funds anyway. There is no help or research facilities available on the website or the app. Shocking that we have to endure this kind of treatment today. Not that the funds they do offer are any good; the shrink further and faster than the market and they always recover lower than the market. On very metric imaginable, aegon underperform the rest of the world. Quite a feat really. Your better off with a cash I.S.A., or your country's equivalent. Reviewed on: 3rd September 2025

Very unhelpful company.

Very unhelpful company. Tried and failed to get my pension lump sum. Reviewed on: 21st August 2025

I have two policies with this lot.

have two policies with this lot. I reached 55 and had received a letter saying do you want to withdraw your pots. 2.5k in total. Since 29 April ive been trying. Ive had rude operators and stalling tactics like you wouldnt believe sending only a few of the forms they required. We need these forms then provided me with the ones they never sent and a very easy to rectify mistake, so sent them again in reply to an email they are attached too. They ignored them and referred to the originals 4 days later. Call us back.... I did they wouldnt put me through. Theyve been deliberately messing me around to hold onto 'My money' as long as they can. Everyone else paid weeks ago. This lot, request a quote request forms we wont send them for weeks then not all of them. Its now June nothing and no closer. Yesterday I gave an ultimatum. We sort it today or else. They they messed me around again. I said ill do this they went 'Aright &^&^' like I was boring them. On hanging up. They were reported to Action Fraud. The FCA have requested evidence I was holding off until my last ditch attempt. Theyve received the evidence. They are also getting a county court summons in the next few weeks. If your a company looking for a provider or you have a choice. I put a review on another site. The said "Theyd look into it and noticed youve now withdrawn your request to get the money". Started April 29th I withdrew it June 4th still no money. I said ive had no choice you wont pay it out I have to get another financial firm to get it off you. Case proven. Reviewed on: 5th June 2025

Cant get my money out it’s only a small amount want...

Can’t get my money out it’s only a small amount want to transfer it to my much larger pension keep getting turned down and promised to get help but never happens Reviewed on: 21st May 2025

im looking to leave this company

every time you call and ask for forms to be sent they come up with a bucket load of excuses . Reviewed on: 9th May 2025

Website not functioning, so can't organise a fund sw...

Website not functioning, so can't organise a fund switch, the only workaround is post (slow) and they can't organise a transfer statement under a fortnight. Unbelievable and they take hours to answer the phone - in excess of a 40 minute wait not unusual - and no-one knows anything or takes ownership when you get through eventually. Do not give your pension to these people. Reviewed on: 1st May 2025

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