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Aegon: Pension reviews

Name: Pension
Rating: 2.03 (217 reviews)

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1.70

Based on 217 reviews, last reviewed 9th Apr 2025

No new 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

15%

12%

68%

Latest highest rating:

4

Communication expert Excellent in communicating business useful information Reviewed on: 3rd March 2025

Latest lowest rating:

1

Nothing online functions as it should.takes hours to... Nothing online functions as it should,takes hours to get someone on the phone,probably the cleaner owing to the lack of pension knowledge,been trying ... Read more Reviewed on: 9th April 2025

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About this product

Aegon offered a Retiready Pension which was withdrawn for new customers from December 2023. For existing customers, it has a maximum service charge of 0.5% per year.

Aegon also provide workplace pensions through Aegon Retirement Choices. The UK-based Aegon Assist team can guide customers through retirement options.

Aegon Pension reviews help you make a smart buying decision. If you’ve used Aegon before, leave a review of your own and help others understand what it’s like to be a customer.

Aegon Pension reviews (217)

Review of the Aegon, Pension:

Nothing online functions as it should.takes hours to...

Nothing online functions as it should,takes hours to get someone on the phone,probably the cleaner owing to the lack of pension knowledge,been trying for 5 months to get my funds out and over to nest,avoid these clowns at all costs .very proficient at taking money, unobtainable when you need it back .Only one star as cannot give half. Reviewed on: 9th April 2025

Worst pension experience ever!

Worst pension experience ever! First off they sent me someone else’s pension summary. Retired in November and filled out the forms online because I was told it would be faster ( at least four weeks in total) Had to send off many emails stating I wished to opt out of my pension and collect. I had to do a lot of work myself with my employer payroll to make sure emails were sent so doing Aegons work for them! Lots of conflicting information given I’m sure to pacify me when I phoned the support team, told I would be receiving a letter confirming my payout a week before receiving my lump sum - never happened, phoned yesterday as I was told it would be going into my account- didn’t happen rang again, told it would be there by 6 pm - never happened. I have still no idea on how much I will receive as apparently you get the letter after it’s gone in ??? Why? So 3 months on from retiring I am still waiting! Unfortunately I have only just read the reviews for this company, I wonder how much longer I will have to wait, so yes they like to receive your money but a different matter on giving it back. Reviewed on: 9th February 2024

Not a happy bunny

I had a retire ready pension with Aegon ( transferred over from a vg company but I had no say in this decision because it was a work pension) and I must say that they just took money from my pot to invest elsewhere but the investments never worked, once 14,000 went missing so I had to phone them up and the next day it was returned. The staff were cocky and rude and I certainly wouldn’t recommend them Reviewed on: 23rd January 2024

No customer service at all, they dont want to give y...

No customer service at all, they dont want to give you your money (25% pot) even if they do they say to HMRC that is taxable and you have to run back to HMRC to get your refund, if you are lucky. Is the only company I see with 64% bad reviews. Manage to get half my money out from them with pension transfer to another company, they could not stop it. Now try get the other half. I will do the same. I only kept them with them because the investment is doing good. My old company pension allowed me to invest to parts of their plan. Their charges are high, if your plan is not doing good, then you loose your money on their charges. General this company should be closed by the government because they are not providing any service or support to people who have money with them. How they are able to trade for long. DO NOT USE.... Reviewed on: 16th January 2024

Poor and embarrassing performance management

Being theirs customer many years , first contributed through employer then changed my employer but continue contribution as personal pension until my funds is matured and about right the time for me to settle. Requested a settlement quote. Aegon sending me 4 different quotes withing 3 days in 1 requested , in each quotes has lost its values. Reviewed on: 14th January 2024

Awaiting payment

Still waiting for payment after 5 months. Will now be asking for 5.6%intetest re loss of savings Reviewed on: 14th December 2023

Pension

What a Disgusting, Shambolic, Useless, excuse they are. I was even ignored by the CEO. They don’t care it’s as simple as that, so please find somewhere else Reviewed on: 17th November 2023

Disgusting company

Lost another postal letter application for my pension pot and the online forms are useless Reviewed on: 13th November 2023

Stressful no empathy or speed

Made a withdrawal request from my pension pot, received a timely letter detailing a payment date. Nothing arrived. On the 3rd telephone call Nick told me this has been marked urgent and it will be worked 14th. For thousands of pounds go missing in the hands of Aegon UK, the give me a date a week later to look into it. Makes it sound like they are doing me a favour. I decided to put in a compliant and Nick rang me back with a 48 hour time line for it to be worked. That will take me into next week and continue to worry until it's resolved. They do not care even when it's there fault, no empathy no sense of urgency. I'm still awaiting on an appeal after Aegon delayed a payment to me resulting in £2000 tax bill. Nearly a year wait on this one Reviewed on: 9th November 2023

Backward company operating in 20th century

I was traced by dwp for an old workshop pension 44 years old. I was asked to SEND DOCUMENTS BY POST, Passport, marriage certificate, NIN, bank details all certified. Sent re Ord delivery, re eived on 17th but documents can't be found it will take 10 DAYS to Trace. I asked for an email to send documents they don't have one, I asked for the telephone number of the branch in Sunderland whRere I sent the documents do I could trace, they don't have one. This company seriously worries me. Reviewed on: 24th October 2023

Where's the Regulator?

Aegon has to be the worst reviewed UK Pension Provider. 12 months later my wife's contributions still only covering fees with a dwindling fund. These people need outing Reviewed on: 22nd October 2023

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