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Aegon: Pension reviews

Name: Pension
Rating: 2 (228 reviews)

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1.78

Based on 228 reviews, last reviewed 21st Dec 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

14%

11%

70%

Latest highest rating:

5

Excellent It is a safe company, since I joined, it has always been safe and I will continue with it in the future. Reviewed on: 27th April 2025

Latest lowest rating:

1

Best to go somewhere else. They take your money for years - no problem. Really obstructive when you are due to get it out. Lots of delaying tactics. Reviewed on: 21st December 2025

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About this product

Aegon offered a Retiready Pension which was withdrawn for new customers from December 2023. For existing customers, it has a maximum service charge of 0.5% per year.

Aegon also provide workplace pensions through Aegon Retirement Choices. The UK-based Aegon Assist team can guide customers through retirement options.

Aegon Pension reviews help you make a smart buying decision. If you’ve used Aegon before, leave a review of your own and help others understand what it’s like to be a customer.

Aegon Pension reviews (228)

Review of the Aegon, Pension:

I have two policies with this lot.

have two policies with this lot. I reached 55 and had received a letter saying do you want to withdraw your pots. 2.5k in total. Since 29 April ive been trying. Ive had rude operators and stalling tactics like you wouldnt believe sending only a few of the forms they required. We need these forms then provided me with the ones they never sent and a very easy to rectify mistake, so sent them again in reply to an email they are attached too. They ignored them and referred to the originals 4 days later. Call us back.... I did they wouldnt put me through. Theyve been deliberately messing me around to hold onto 'My money' as long as they can. Everyone else paid weeks ago. This lot, request a quote request forms we wont send them for weeks then not all of them. Its now June nothing and no closer. Yesterday I gave an ultimatum. We sort it today or else. They they messed me around again. I said ill do this they went 'Aright &^&^' like I was boring them. On hanging up. They were reported to Action Fraud. The FCA have requested evidence I was holding off until my last ditch attempt. Theyve received the evidence. They are also getting a county court summons in the next few weeks. If your a company looking for a provider or you have a choice. I put a review on another site. The said "Theyd look into it and noticed youve now withdrawn your request to get the money". Started April 29th I withdrew it June 4th still no money. I said ive had no choice you wont pay it out I have to get another financial firm to get it off you. Case proven. Reviewed on: 5th June 2025

Awful company!

Trying to cash in small pension & they are doing everything possible to avoid paying. Awful website, rude staff & 20 working days to respond to a customer complaint! Awful company, avoid! Reviewed on: 22nd September 2024

After Aquiring Scottish Amicable these people have t...

After Aquiring Scottish Amicable these people have thus far mislaid my Pension due to numerous changes of address. Despite sending proof of ID and Address they still are not helping with the Balancing Statement. Reviewed on: 12th September 2024

Impossible to get hold off.

Impossible to get hold off. Do not respond to emails, calls or thru their online customer login secure email! What a disgrace. Cannot wait to get my money away from this company. Reviewed on: 19th July 2024

zero customer service

It's impossible to contact this company. I have my pension fund with them and need to ask some questions but just can't get hold of them. Tried the online chat endlessly and they just keep you waiting then disconnect you Reviewed on: 17th July 2024

Deliberately poor customer service; emails - no resp...

Deliberately poor customer service; emails - no response; web chats wait multiple times for minimum 15 mins, no actual queue, then they said they can't do xyz send you to somewhere else; call the right number eventually, put me on permanent hold to close the account. Reviewed on: 10th June 2024

It takes ages to call money down I must say their st...

It takes ages to call money down I must say their staff are ok but the company needs lots of improvement Reviewed on: 7th June 2024

They charged me high costs when my mortgage was inac...

They charged me high costs when my mortgage was inactive Reviewed on: 29th May 2024

not customer friendly, it is purely about the intere...

not customer friendly, it is purely about the interest rate, if the customer wants to pay something off, they will ask a lot of questions, how do you get the money... discrimination, if changes are to the customer's advantage, never inform the customer, if the customer calls Aegon to ask a question, Aegon asks money to answer your question is, in short, disgusting...etc Reviewed on: 28th May 2024

Do not use Aegon for your pension funds, advised the...

Do not use Aegon for your pension funds, advised they had paid my 25% tax free into my bank, kept checking bank account and not there, checked with bank and they advised no pending transactions from Aegon, now have to wait more business days for it to be investigated, so unprofessional this organisation Reviewed on: 13th May 2024

Fund Went from 34000 to 19000 and has only recovered...

Fund Went from 34000 to 19000 and has only recovered to 21000 ( have paid in nearly 29000) supposedly in the low risk fund.. Still charging me of course for their expert advice. Had I just banked it would have 40000 instead of 21000. Reviewed on: 29th February 2024

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