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Aegon: Pension reviews

Name: Pension
Rating: 2.03 (221 reviews)

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1.73

Based on 221 reviews, last reviewed 21st May 2025

100% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

15%

12%

68%

Latest highest rating:

5

Excellent It is a safe company, since I joined, it has always been safe and I will continue with it in the future. Reviewed on: 27th April 2025

Latest lowest rating:

1

Cant get my money out it’s only a small amount want... Can’t get my money out it’s only a small amount want to transfer it to my much larger pension keep getting turned down and promised to get help but ne... Read more Reviewed on: 21st May 2025

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About this product

Aegon offered a Retiready Pension which was withdrawn for new customers from December 2023. For existing customers, it has a maximum service charge of 0.5% per year.

Aegon also provide workplace pensions through Aegon Retirement Choices. The UK-based Aegon Assist team can guide customers through retirement options.

Aegon Pension reviews help you make a smart buying decision. If you’ve used Aegon before, leave a review of your own and help others understand what it’s like to be a customer.

Aegon Pension reviews (221)

Review of the Aegon, Pension:

Losing so much money on little investment return and high fees.

Like everyone else on here, I'm getting very worried how badly my pension is performing. It would be better stuck in a bank account. I'm trying to move it elsewhere beefore l Lose any more money but just cannot get in touch with them. This is really quite scary. Reviewed on: 3rd July 2023

Catastrophically bad performance

The value of my pension pot with Aegon has plummeted over 30% over the last 2 years. This is a catastrophically bad performance. Don’t touch them with a barge pole. Reviewed on: 12th June 2023

AVOID AT All COSTS!

Do not touch this company with a barge pole!!! Happy to take your money but woe be tied you try and get it back! Been trying to access a trust fund for over 18 months!!! Rudest customer service I have ever experienced in my life. I have been hung up on several occasions when just trying to access basic information about our own money. Still no further forward in releasing monies as I was from day one. I have never left a review in my entire life but this company has brought me to genuine tears of frustration. There are hundreds of other companies to wisely invest in so PLEASE do your self a favour and avoid Aegon like the plague!! Reviewed on: 9th June 2023

I feel mugged by this company

Extremely poor communication. When I finally got my surrender value of my fund by this company it was more than £1k less than my most recent statement had quoted. Reviewed on: 8th June 2023

They can't find my registered letter

Well here we go again. This is the third review I writen with in the last two weeks. I've been trying to withdraw my pension fund and the nonsense I've had to go through is pathetic. This company is absolutely useless. I had to send bank statements along other things I've had to do. Now they can't find the registered letter I sent. I sent them one before this one and they received it on time. This one they can't seem to find. Oddly enough it's the important one with my bank statement which they need to pay my money into my bank. It seems they are determined to stall my payment for as long as they can either that or they're completely incompetent. It would take me the full day to write it out what's went on trying g to get my money from these jokers. I'll be writing more reviews shortly. Give these clowns a body swerve stay well away and go somewhere else with your money Reviewed on: 5th June 2023

Dreadful Service

I currently have a pension with Aegon. You can never contact them. Phone waiting time is always massive. Webchat keeps getting cancelled due to no agents available. The website is extremely difficult to navigate. There are far better companies that offer a better customer experience. Reviewed on: 5th June 2023

No one's in

Where can I start... I would like to access my pension, but Aegon doesn't want this. Aegon sends me round in circles, then accuses me of going round in circles. I was told to speak to a Fiancial Advisor, but when I did, he wasn't happy because when he asked me what I wanted, I told him I already knew what I wanted and advise wasn't it. Aegon warns of taking out too much of the pot with fears of paying too much tax, but doesn't seem interested that the Financial Advisor wants more than HMRC to help pay for his 5 bedroom house and 5 Series BMW (at least the HMRC distributes money to people in need). It takes about ten days to access, but 15 weeks to get Aegon to get their act together. Not happy, but more than happy to write a review. Reviewed on: 17th May 2023

Worth 25%less than l put in

I joined this for only a few years thank god as I have invested over 28k and it now stands at 21k - and still paying charges to 'invest' my money. Reviewed on: 14th May 2023

Make someone else rich with your sweat

Well, same situation as others. Pension fund lost >50% of it's value and there is no way to get the money out. FYI, this is where your money is going: https://www.youtube.com/watch?v=q-KKnTkiEKI Reviewed on: 21st April 2023

Stay away!

Stay away! These are parasites. By presumption, they take your money, invest it in a profitable business and provide you with a decent pension in old age. Actually: They take your money, invest it somewhere, take the profit and drain your fund in the form of "administrative management costs". They stole 35% of the deposited money from me. Reviewed on: 2nd April 2023

Switching funds is almost impossible.

My company and I pay into this SIPP. It has very cheap fees (£40p/m regardless of pot size). The site is absolutely useless if you want to do anything other than watch your pension. Transferring in took 2 months and about ten phone calls. Switching funds takes about a month, emails and five calls so far. 95% of people are in the standard lifestyle fund so do not need to worry about anything else. Do yourself a favour and spend a day researching it a bit. It could prevent you losing tens of thousands keeping it in a lazy fund. Reviewed on: 20th March 2023

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