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American Express: British Airways credit card reviews

View other American Express products
4.30
Based on 83 reviews, last reviewed 5th Feb 2026
200% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
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Latest highest rating:

5

Simple, easy, and rewarding This is my second AMEX card over a space of 3 years and I have still had absolutely no issues with either product. The app is simple and easy to use, ... Read more Reviewed on: 5th February 2026
Toby FH's avatar
Toby FH

Latest lowest rating:

1

Don’t bother - they always find a way out of giving... Don’t bother - they always find a way out of giving you the Avios points Reviewed on: 11th February 2025
Rachel S's avatar
Rachel S
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About this product

The British Airways American Express credit card allows you to collect Avios on purchases you’re already making, with no annual fee.

A fixed monthly fee is shown upfront, with no interest charged on your instalment plan balance.

British Airways American Express credit card reviews help you find out what it’s really like to be a customer. If you’ve used Amex before, you can also leave a review and share your experience.

American Express British Airways credit card reviews (83)

Review of the American Express, British Airways credit card:

Title: American Express Avios Program: A Costly and Frustrating Disappointment

1
I have been a participant in the American Express Avios Program for quite some time, and it's safe to say that it has been nothing short of a financial black hole. The exorbitant annual fee of over £200 is an absolute joke, especially considering the dismal partnership with British Airways that accompanies it. One of the major grievances I have with this program is the companion voucher that supposedly adds value. However, it's more of a tease than a benefit. Despite diligently checking the website for available flights for months, I find myself unable to utilize the voucher before its June expiration. It's like having a golden ticket with no access to the chocolate factory. The limited flight options available are a slap in the face. Even when flights do miraculously appear, the prices are indistinguishable from what you can easily find on Google Flights. The supposed partnership with British Airways is a farce, offering no real advantage over budget airlines like Ryanair. Navigating the program's website is a Herculean task. It's convoluted, counterintuitive, and an overall nightmare to use. Seeking assistance from customer service proved to be a futile exercise. Hours spent on the phone with both American Express and BA resulted in absolute incompetence and zero solutions. It's as if their aim is to drive customers to the brink of insanity. Booking a business class ticket, touted as a luxury experience, was a grave mistake. The reality? A regular chair with an empty seat in the middle – hardly a business class offering. Access to the lounge, another so-called perk, was abruptly cut short during a flight delay, leaving us stranded in a crowded airport. The whole experience was a far cry from the promised premium service. Now, with two companion vouchers set to expire before I can even use them, the program's flaws become even more glaring. The lack of available flights during peak months for a school teacher like myself, July and August, renders the entire program utterly pointless. Attempting to leave the program only adds insult to injury. They casually inform you that you will receive nothing for the unused companion voucher and Avios points. It's a slap in the face for those who invested time and money into this debacle. To be fair, using Avios for hotels seems to be the only redeeming aspect of the program. However, this solitary positive cannot salvage the sinking ship that is the American Express Avios Program. This experience has not only soured my opinion of British Airways but has also left me despising anything associated with this abysmal program. The service is abysmal, and the lack of solutions from customer service is a testament to the utter failure of this ill-conceived program. Save your money and sanity – steer clear of the American Express Avios Program. Reviewed on: 26th December 2023
Jessie Venegas's avatar
Jessie Venegas

Valuable companion card.

4
Great customer service. Responsive and professional customer service staff. Reviewed on: 5th April 2023
Dr Sheriff Alabi's avatar
Dr Sheriff Alabi

Good benefits

5
Good service, good benefits, good app Reviewed on: 30th March 2023
Liam's avatar
Liam

Avios for every day spending

5
Love collecting Avios and then spending them on exciting trips abroad with friends. Reviewed on: 16th March 2023
kthschfld's avatar
kthschfld

Best Rewards Card

5
American Express offer the best rates of cashback and has one of the best customer services Reviewed on: 16th March 2023
Sadman Rahman's avatar
Sadman Rahman

Great customer service

5
American Express always answer the phone quickly and are SO helpful! The app is great too and really easy to use. Reviewed on: 22nd February 2023
Kate Weeks's avatar
Kate Weeks

Good benefits

5
Great benefits and good customer services. Feel like I'm treated well. Reviewed on: 1st February 2023
Jack Silverstone's avatar
Jack Silverstone

Avios

5
Every pound you spend is avios. It’s great. Plus you can pay off the credit any day of the month Reviewed on: 30th January 2023
emilymatthews95@hotmail.com's avatar
[email protected]

Simple and instant

5
Simple to use app. Instant payments being available to use. Reviewed on: 21st January 2023
Chris steele 's avatar
Chris steele

The best credit card.

5
The best credit card I have ever had. Reviewed on: 17th January 2023
Pierpaolo Saladino 's avatar
Pierpaolo Saladino

excellent services and functionable app

4
very good services with good app Reviewed on: 15th January 2023
VICTOR JOHNSON's avatar
VICTOR JOHNSON

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