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American Express: British Airways credit card reviews

Name: British Airways credit card
Rating: 4.43 (83 reviews)

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4.34

Based on 83 reviews, last reviewed 5th Feb 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

72%

14%

Latest highest rating:

5

Simple, easy, and rewarding This is my second AMEX card over a space of 3 years and I have still had absolutely no issues with either product. The app is simple and easy to use, ... Read more Reviewed on: 5th February 2026

Latest lowest rating:

1

Don’t bother - they always find a way out of giving... Don’t bother - they always find a way out of giving you the Avios points Reviewed on: 11th February 2025

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About this product

The British Airways American Express credit card allows you to collect Avios on purchases you’re already making, with no annual fee.

A fixed monthly fee is shown upfront, with no interest charged on your instalment plan balance.

British Airways American Express credit card reviews help you find out what it’s really like to be a customer. If you’ve used Amex before, you can also leave a review and share your experience.

American Express British Airways credit card reviews (83)

Review of the American Express, British Airways credit card:

Title: American Express Avios Program: A Costly and Frustrating Disappointment

I have been a participant in the American Express Avios Program for quite some time, and it's safe to say that it has been nothing short of a financial black hole. The exorbitant annual fee of over £200 is an absolute joke, especially considering the dismal partnership with British Airways that accompanies it. One of the major grievances I have with this program is the companion voucher that supposedly adds value. However, it's more of a tease than a benefit. Despite diligently checking the website for available flights for months, I find myself unable to utilize the voucher before its June expiration. It's like having a golden ticket with no access to the chocolate factory. The limited flight options available are a slap in the face. Even when flights do miraculously appear, the prices are indistinguishable from what you can easily find on Google Flights. The supposed partnership with British Airways is a farce, offering no real advantage over budget airlines like Ryanair. Navigating the program's website is a Herculean task. It's convoluted, counterintuitive, and an overall nightmare to use. Seeking assistance from customer service proved to be a futile exercise. Hours spent on the phone with both American Express and BA resulted in absolute incompetence and zero solutions. It's as if their aim is to drive customers to the brink of insanity. Booking a business class ticket, touted as a luxury experience, was a grave mistake. The reality? A regular chair with an empty seat in the middle – hardly a business class offering. Access to the lounge, another so-called perk, was abruptly cut short during a flight delay, leaving us stranded in a crowded airport. The whole experience was a far cry from the promised premium service. Now, with two companion vouchers set to expire before I can even use them, the program's flaws become even more glaring. The lack of available flights during peak months for a school teacher like myself, July and August, renders the entire program utterly pointless. Attempting to leave the program only adds insult to injury. They casually inform you that you will receive nothing for the unused companion voucher and Avios points. It's a slap in the face for those who invested time and money into this debacle. To be fair, using Avios for hotels seems to be the only redeeming aspect of the program. However, this solitary positive cannot salvage the sinking ship that is the American Express Avios Program. This experience has not only soured my opinion of British Airways but has also left me despising anything associated with this abysmal program. The service is abysmal, and the lack of solutions from customer service is a testament to the utter failure of this ill-conceived program. Save your money and sanity – steer clear of the American Express Avios Program. Reviewed on: 26th December 2023

Great for Avios

I'm happy with the card and BA benefits Reviewed on: 6th August 2020

Amazing Credit Cards

I have been an American Express customer for 4 years now and have had American Express Cashback Card, Gold Card, BA Premium Plus and now BA Blue Card. With Cashback card earned enough cashback. The opted for Gold card and then the BA cards and have never looked back since. I activated my 2-1 voucher earlier in June and have 150K + points so once the covid situation gets better I can start to look for the upgraded holiday ;) Thank you Amex. Reviewed on: 25th June 2020

GOOD CHAT SERVICE FOR DISABLED CUSTOMERS

Disability wise I cannot use phones, if I have a problem I can go to the chat easily and someone will help me and there has never not been someone there when I needed help. I always get my problem resolved straight away. This to me is gold as so many banks/cards demand you phone them, not recognising disability at all and are not willing to do anything about it to make reasonable adjustments. I don't constantly have my card blocked like my other cards, which is no good to anyone which leaves you for months without any service as banks fail to respond to letters, so I feel AE is reliable for me and my disability needs when I am needing help. Reviewed on: 17th June 2020

Amazing customer service

Very prompt at replying to any queries online. Reviewed on: 12th May 2020

F*£king A

allows you to spend and earn avoid points that you can then spend on flights around the world Reviewed on: 27th April 2020

Brilliant

Love using AMEX heaps cos they provide excellent services, deffos recommend Reviewed on: 7th February 2020

Wonderful

Very good rewards for using the card, and the customer service provided by Amex has consistently been great. Reviewed on: 2nd February 2020

Love building Avois

Avios is such a great way for guilt free travel - woohoo Reviewed on: 27th January 2020

Beautiful Card, easy application

Beautifully designed card with an easy application process. The overseas transaction fee is bothersome, but it's a reliable card and customer support is exceptional. Reviewed on: 24th January 2020

Love having AVIOS points for each pound I spend

Amazing to have plenty of offers I can save on my card, as well as having AVIOS points for each pound I spend Reviewed on: 17th January 2020

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