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American Express: British Airways credit card reviews

Name: British Airways credit card
Rating: 4.43 (83 reviews)

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4.34

Based on 83 reviews, last reviewed 5th Feb 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

72%

14%

Latest highest rating:

5

Simple, easy, and rewarding This is my second AMEX card over a space of 3 years and I have still had absolutely no issues with either product. The app is simple and easy to use, ... Read more Reviewed on: 5th February 2026

Latest lowest rating:

1

Don’t bother - they always find a way out of giving... Don’t bother - they always find a way out of giving you the Avios points Reviewed on: 11th February 2025

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About this product

The British Airways American Express credit card allows you to collect Avios on purchases you’re already making, with no annual fee.

A fixed monthly fee is shown upfront, with no interest charged on your instalment plan balance.

British Airways American Express credit card reviews help you find out what it’s really like to be a customer. If you’ve used Amex before, you can also leave a review and share your experience.

American Express British Airways credit card reviews (83)

Review of the American Express, British Airways credit card:

Title: American Express Avios Program: A Costly and Frustrating Disappointment

I have been a participant in the American Express Avios Program for quite some time, and it's safe to say that it has been nothing short of a financial black hole. The exorbitant annual fee of over £200 is an absolute joke, especially considering the dismal partnership with British Airways that accompanies it. One of the major grievances I have with this program is the companion voucher that supposedly adds value. However, it's more of a tease than a benefit. Despite diligently checking the website for available flights for months, I find myself unable to utilize the voucher before its June expiration. It's like having a golden ticket with no access to the chocolate factory. The limited flight options available are a slap in the face. Even when flights do miraculously appear, the prices are indistinguishable from what you can easily find on Google Flights. The supposed partnership with British Airways is a farce, offering no real advantage over budget airlines like Ryanair. Navigating the program's website is a Herculean task. It's convoluted, counterintuitive, and an overall nightmare to use. Seeking assistance from customer service proved to be a futile exercise. Hours spent on the phone with both American Express and BA resulted in absolute incompetence and zero solutions. It's as if their aim is to drive customers to the brink of insanity. Booking a business class ticket, touted as a luxury experience, was a grave mistake. The reality? A regular chair with an empty seat in the middle – hardly a business class offering. Access to the lounge, another so-called perk, was abruptly cut short during a flight delay, leaving us stranded in a crowded airport. The whole experience was a far cry from the promised premium service. Now, with two companion vouchers set to expire before I can even use them, the program's flaws become even more glaring. The lack of available flights during peak months for a school teacher like myself, July and August, renders the entire program utterly pointless. Attempting to leave the program only adds insult to injury. They casually inform you that you will receive nothing for the unused companion voucher and Avios points. It's a slap in the face for those who invested time and money into this debacle. To be fair, using Avios for hotels seems to be the only redeeming aspect of the program. However, this solitary positive cannot salvage the sinking ship that is the American Express Avios Program. This experience has not only soured my opinion of British Airways but has also left me despising anything associated with this abysmal program. The service is abysmal, and the lack of solutions from customer service is a testament to the utter failure of this ill-conceived program. Save your money and sanity – steer clear of the American Express Avios Program. Reviewed on: 26th December 2023

Could be easier to maintain Avios bookings

too convoluted with flights not showing up on the Avios side and not registering on the Amex Side Reviewed on: 20th September 2017

rewards are difficult to achieve

Great 2-1 flight offer but need to spend too much each year for it to be achieved Reviewed on: 30th June 2017

good customer service, not always the cheapest

great customer service, helpful phone line, great fraud protection emails to verify unusual payments on the go. avios are a nice perk, but not totally convinced on their value in relation to the spend required to generate them and their onward purchasing power Reviewed on: 29th June 2017

Great service

I have experienced excellent customer service from AMEX. My card was cloned and they blocked it immediately, couriering me a new card abroad within 24 hours. Reviewed on: 10th June 2017

Awesome

Excellent customer service. Card accepted at many retail outlets. Reviewed on: 1st June 2017

Enticing, but not completely convinced

BA and Amex offer an irresistible offer for sensible lenders to earn Avios points for their everyday purchases. They had a fantastic opening offer, giving me 9,000 points if I spent a certain amount in my first few months -- enough now for a return trip somewhere in Europe. Points come in slowly after this though, and I'm yet to know if the points will be worth something more than a simple jaunt to Europe for one. App and integration with Apple Pay is better than with Lloyds Bank's cards. Reviewed on: 31st May 2017

Very good airmiles return

I've used the airmiles many times for Japan flights Reviewed on: 13th May 2017

great for business travel

if you want to travel in luxury but can't afford the fare, this card is for you. The 241 voucher allows you to take a companion for free in the same class if you've accrued enough air miles. With a bit of tactical spending, it's not that hard to accrue plenty of miles and it's definitely worth it to sit on a business class flight knowing you've paid the equivalent of an economy ticket Reviewed on: 2nd May 2017

Simple credit card with good benefits

I have been using AMEX for 3 years now, and I am very satisfied with it. On the few occasions where there has been a problem, they have dealt with it promptly. The opportunity to collect AVIOS is not to be missed, and they have regular offers to save money. All in all excellent service and highly recommended. Reviewed on: 30th April 2017

Great customer service

Great customer service and fantastic benefits! Reviewed on: 20th April 2017

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