Write a review

Newsletter

Go to business site

American Express: Credit Card reviews

Name: Credit Card
Rating: 3.54 (127 reviews)

View other American Express products

3.54

Based on 127 reviews, last reviewed 19th May 2026

50% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

63%

24%

Latest highest rating:

5

American Express is an excellent credit provider American Express has been an excellent credit provider resolving disputes in accordance with customer credit act Reviewed on: 7th April 2026

Latest lowest rating:

1

Beyond awful After being a loyal customer for 20 years, for the first time I asked for help as my card was being used fraudulently. After 2.5 months of trying to g... Read more Reviewed on: 19th May 2026

Read all reviews Write a review

About this product

American Express Credit Card reviews can help you to find out about the pros and cons of the Credit Card credit card. What kind of features do American Express customers like? Find out more about the American Express Credit Card by reading our trusted Smart Money People reviews. You can also write your own American Express Credit Card reviews to share your own experience with Smart Money People, the UK's leading financial services review site. Together, we can make financial services work better for everyone.

Review American Express: Credit Card now

Help others make smarter decisions by sharing your own experience.

Write a review

American Express Credit Card reviews (127)

Love Amex!

Amex is always super helpful and eases any worries I have when travelling or purchasing things I'm unsure about. Our bags were delayed once on Christmas Eve and Amex covered us for the evening, allowing us to purchase outfits for dinner. Brilliant service. Reviewed on: 26th February 2016

Customer Service as it should be

The offer cashback , fantastic offers and if anything goes wrong give a second to none. Reviewed on: 19th February 2016

5* service :-)

I needed to change an address and request a replacement card. The phone was picked-up well within 30 sec of me ringing-up, and both requests were done quickly a very friendly American Express agent. Reviewed on: 12th January 2016

American Express Cashback Card

I'm just a month shy of a year of using this card and I love it. I opened the card to take advantage of the 5% cashback for three months and this got my cashback off to a flying start. I've only ever had to call customer service once and they were very knowledgeable, understanding and efficient. Online banking is brilliant, does everything you need it to, it even shows pending transactions pretty much immediately so you know what to expect. I log on about once a week to check out the spending offers - they've had some brilliant ones that I've taken advantage of including statement credit for Amazon and the Post Office. I've only ever had two instances when AMEX wasn't accepted and this was at a local hairdressers and IKEA, other than that, it's a lot more widely accepted than people think! A brilliant card with great cashback and offers. Reviewed on: 24th December 2015

great card for all you need

I appreciate the great customer service from american express and in particular the friendliness and overall attitude of the team. I've had need to call them a few times over the last year, and they've also tried to help me as quickly, efficiently as possible and in a friendly manner. they are very good and helpful and always a pleasure to deal with Reviewed on: 24th December 2015

Not accepted at all retailers

just moved to free credit card from American Express to benefit from the £100 Nectar points offer but slightly disappointed to see card not accepted at:KFC,Burger King,GBK,etc Reviewed on: 24th December 2015

Lots of great spending incentives

If you want an unexpected treat or an incentive to spend that also allows you to save, then get an Amex credit card. Amex do many great cashback offers throughout the year for high street shops but also do a shop small event at the end of every year where you get £5 back if you spend £10 or over. The only disadvantages are that not all shops accept amex and some of their offers aren't universally available. Reviewed on: 24th December 2015

Cashback bonus!

I have been using my American Express Platinum cashback card for over a year now and I just got my cashback statement. Wow that is a great bonus to receive an amount of money that I had forgotten about just for making my usual purchases throughout the year. I highly recommend it! Reviewed on: 24th December 2015

Consistently great

Really good

American Express are truly wicked I have never had a problem and they always treat me with respect there customer service is great I would recommend them to anyone Reviewed on: 7th November 2015

Do you have a different American Express product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Credit card
from M&S Bank - Marks and Spencer 3.66 from 205 reviews
Gold Credit Card
from American Express 4.52 from 25 reviews
Classic Extra Card
from Capital One 4.08 from 6 reviews

Want to see more from American Express?

Gold Credit Card
from American Express 4.52 from 25 reviews
British Airways credit card
from American Express 4.32 from 91 reviews
Platinum Cashback Credit Card
from American Express 4.28 from 70 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub