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Animal Friends: Pet insurance reviews

Name: Pet insurance
Rating: 4.76 (644 reviews)

View other Animal Friends products

4.66

Based on 644 reviews, last reviewed 2nd Oct 2025

400% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Helpful, friendly and easy to understand information... Helpful, friendly and easy to understand information and policies. Reviewed on: 2nd October 2025

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025

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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

Animal Friends Pet insurance reviews (644)

Review of the Animal Friends, Pet insurance:

Don't Do It

Before you consider taking out insurance with these thieves....stop....put your debit card down. Don't believe their "animal friends" nicey nicey name/image...these guys will whatever they can to not pay you the money you're owed. My dog has been left lame and in pain for nearly 2 months while I've had two different claims denied. I've now just had to bite the bullet and pay for it myself. I've had insurance with them for 4 years and never claimed a penny. Then when I need them... guess what, they try to wriggle out of paying and couldn't care less about your pet. Best advice I can give you is to direct debit the money you would pay to them monthly into a savings account and further down the line if/when you need it you will have a pot of money to at least lessen the burden Reviewed on: 2nd March 2021

Lovely and simple

Joining animal friends was so easy and we love the joii app that's part of it. There's varying options to suit your needs in terms of the level and type of cover you're looking for. We've not needed to claim anything with the insurance but we have used the joii app for advice a couple of times when our pooch has been unwell and the vets we've dealt with via the video call were amazing. Reviewed on: 3rd August 2023

They are always there when needed.

I haven’t yet made a claim but I feel they will be ready to listen if I have any problems with Poppy. Reviewed on: 3rd August 2023

Great insurance

I enjoy receiving the emails with useful tips for looking after my cat and the access to 24/7 vet care is really reassuring for an anxious cat mum! Reviewed on: 3rd August 2023

Wonderful from start to finish.

Animal Friends insurance have been absolutely fantastic. My young dachshund has unfortunately suffered from meningitis and Animal Friends were there for me in our trauma and need of hour. If Animal Friends hadn't been so quick in response to my dachshund emergency needs. He would not be here. I want to thank Animal Friends again for everything they did and do. You won't find a better Animal Insurance than Animal Friends. Kate and louie the dach. Reviewed on: 3rd August 2023

Value for money

Animal friends are a great company they keep you updated on what's happening with the newsletter every month, their prices are fair and a great option of how you want to pay monthly payments are affordable, they are very helpful when you speak to them on the phone. Reviewed on: 3rd August 2023

Amazing insurance

When my little man had a choking incident and needed test to find out why my insurance covered the cost in a timely manner. Reviewed on: 3rd August 2023

Pet Insurance Review

Been with Animal Friends for a number of years now and happy with prices and terms offered with choices for pet insurance. Also feel they go above and beyond when it comes to updates on how to check your pet and good free advice with hints and help with various things that can go wrong or upset your pet. Very happy to continue using this company. Reviewed on: 3rd August 2023

Amazing company for pet insurance

My dog ruptured her accruciate ligaments first her left & then her right on consecutive years. Both times the staff were so helpful and empathetic when I contacted them and my claims were dealt with efficiently & speedily . After the first claim I expected my premium to increase considerably but I was still quoted a fair & competitive price at renewal. They say you only know how good an insurance company is when you need to claim, well as a result of needing to make 2 large claims I can confidently say Animal Friends are an amazing company & I have recommended them to many of my friends with pets and will continue to do so Reviewed on: 3rd August 2023

Friendly, efficient, reliable company.

I've been with Animal Friends since 2011 and trust them to deal fairly with any claim I make, as they have already done. Reviewed on: 3rd August 2023

Very happy

Im very happy with my insurance with Animal Friends, ive recently made a claim and they were really helpful and friendly throughout. Reviewed on: 3rd August 2023

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