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Animal Friends: Pet insurance reviews

Name: Pet insurance
Rating: 4.76 (644 reviews)

View other Animal Friends products

4.66

Based on 644 reviews, last reviewed 2nd Oct 2025

400% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Helpful, friendly and easy to understand information... Helpful, friendly and easy to understand information and policies. Reviewed on: 2nd October 2025

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025

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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

Animal Friends Pet insurance reviews (644)

Review of the Animal Friends, Pet insurance:

Don't Do It

Before you consider taking out insurance with these thieves....stop....put your debit card down. Don't believe their "animal friends" nicey nicey name/image...these guys will whatever they can to not pay you the money you're owed. My dog has been left lame and in pain for nearly 2 months while I've had two different claims denied. I've now just had to bite the bullet and pay for it myself. I've had insurance with them for 4 years and never claimed a penny. Then when I need them... guess what, they try to wriggle out of paying and couldn't care less about your pet. Best advice I can give you is to direct debit the money you would pay to them monthly into a savings account and further down the line if/when you need it you will have a pot of money to at least lessen the burden Reviewed on: 2nd March 2021

Great Service & Competitive Price

Been with Animal Friends since we first got our dog Barney and had nothing but great customer service and a competitive price at renewal. The Joli Vet app has also come in extremely handy and saves costly vet visits. Reviewed on: 14th July 2023

Excellent Pet insurance

I have been insured with Animal Friends for three years when I first got my new kitten. I sadly had to make a claim when she fractured her pelvis. The customer service and complete ease of going through this made things so much easier and stress free when things were already very stressful. Their social media platforms are informative and fun engaging every owner to showcase their furry friends. Animal Friends were recommended to me and I have further recommended them to family and friends. Their prices are good and you get exactly what is in your policy. Go Animal Friends you deserve this Reviewed on: 14th July 2023

Quick and efficient

Really great pet insurance provider. The website gives me all the info I need at the vets really quickly. Their Pawtal system means making a claim is SUPER EASY!!! Also, the Joii partnership is fantastic and is used regularly for check ins on any mini concerns without having to go to the vet and pay those bills. Reviewed on: 14th July 2023

Amazing insurance company

They are brilliant and very easy to do claims with. Would highly recommend to everyone Reviewed on: 14th July 2023

Great company

Great company. Friendly and helpful staff. Extra nice benefits like eVet and dog walking reward app Reviewed on: 14th July 2023

Really good

Love the free online vet video consultation thats come with my policy. Reviewed on: 14th July 2023

Awesome

I've never had dealings with them as sorted out my cover online and renewed via their website. All the things they are involved in though, makes me happy to be insured with them. I love seeing all the podcasts, events, charity work. It's heartwarming. Reviewed on: 14th July 2023

Great customer service!

I could not be more impressed with the service, friendliness and efficiency of this company. The claims turn around is by far the best on the market! Reviewed on: 3rd November 2022

12 years of great cover

I've had my policy for 12 years in January, made several claims over the years and had many interactions with Animal Friends. They've offered great cover and service and I'd have no hesitation recommending them to others Reviewed on: 15th October 2022

Cat insurance

Great company to deal with and offer direct claims through their pet portal. Reasonable prices. Reviewed on: 14th October 2022

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