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Animal Friends: Pet insurance reviews

Name: Pet insurance
Rating: 4.77 (641 reviews)

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4.73

Based on 641 reviews, last reviewed 5th Sep 2025

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Excellent Pet Insurance Had our Pet insurance for two cats with them for several years now and the renewal is always very fair and reasonable and the service and communicatio... Read more Reviewed on: 5th September 2025

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023

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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

Animal Friends Pet insurance reviews (641)

Review of the Animal Friends, Pet insurance:

Don't Do It

Before you consider taking out insurance with these thieves....stop....put your debit card down. Don't believe their "animal friends" nicey nicey name/image...these guys will whatever they can to not pay you the money you're owed. My dog has been left lame and in pain for nearly 2 months while I've had two different claims denied. I've now just had to bite the bullet and pay for it myself. I've had insurance with them for 4 years and never claimed a penny. Then when I need them... guess what, they try to wriggle out of paying and couldn't care less about your pet. Best advice I can give you is to direct debit the money you would pay to them monthly into a savings account and further down the line if/when you need it you will have a pot of money to at least lessen the burden Reviewed on: 2nd March 2021

Amazing insurance company

They are brilliant and very easy to do claims with. Would highly recommend to everyone Reviewed on: 14th July 2023

Great company

Great company. Friendly and helpful staff. Extra nice benefits like eVet and dog walking reward app Reviewed on: 14th July 2023

Really good

Love the free online vet video consultation thats come with my policy. Reviewed on: 14th July 2023

Awesome

I've never had dealings with them as sorted out my cover online and renewed via their website. All the things they are involved in though, makes me happy to be insured with them. I love seeing all the podcasts, events, charity work. It's heartwarming. Reviewed on: 14th July 2023

Great customer service!

I could not be more impressed with the service, friendliness and efficiency of this company. The claims turn around is by far the best on the market! Reviewed on: 3rd November 2022

12 years of great cover

I've had my policy for 12 years in January, made several claims over the years and had many interactions with Animal Friends. They've offered great cover and service and I'd have no hesitation recommending them to others Reviewed on: 15th October 2022

Cat insurance

Great company to deal with and offer direct claims through their pet portal. Reasonable prices. Reviewed on: 14th October 2022

Amazing

Fantastic company tied in with charitable causes for animals Reviewed on: 6th October 2022

No thanks

Rubbish never paid out would never use again Reviewed on: 4th October 2022

Exceptional service

I have had insurance with Animal Friends for years for my dog, the policies are clear and simple and offer great value for money. Turn around time is also very good. Reviewed on: 27th September 2022

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