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Animal Friends: Pet insurance reviews

Name: Pet insurance
Rating: 4.77 (641 reviews)

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4.73

Based on 641 reviews, last reviewed 5th Sep 2025

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Excellent Pet Insurance Had our Pet insurance for two cats with them for several years now and the renewal is always very fair and reasonable and the service and communicatio... Read more Reviewed on: 5th September 2025

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023

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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

Animal Friends Pet insurance reviews (641)

Review of the Animal Friends, Pet insurance:

Don't Do It

Before you consider taking out insurance with these thieves....stop....put your debit card down. Don't believe their "animal friends" nicey nicey name/image...these guys will whatever they can to not pay you the money you're owed. My dog has been left lame and in pain for nearly 2 months while I've had two different claims denied. I've now just had to bite the bullet and pay for it myself. I've had insurance with them for 4 years and never claimed a penny. Then when I need them... guess what, they try to wriggle out of paying and couldn't care less about your pet. Best advice I can give you is to direct debit the money you would pay to them monthly into a savings account and further down the line if/when you need it you will have a pot of money to at least lessen the burden Reviewed on: 2nd March 2021

Friendly and very helpful

It was easy to set up after I read loads of feedback Friendly customer services Reviewed on: 26th September 2022

Easy peasy

I like the 24/7 vet contact that's available Reviewed on: 21st September 2022

Short and sweet

Clean simple easy affordable insurance Reviewed on: 20th September 2022

Fair

Very reasonably priced with the same protection included! Definitely was worth shopping around for. I enjoy getting updates from them too. Reviewed on: 15th September 2022

Quick turn round of claims

Paying a claim within hours of receiving it is service above and beyond. Reviewed on: 13th September 2022

fair pet insurance

good company had no prblems in 4 years of cover Reviewed on: 10th September 2022

Couldn't be better

Always very helpful and there when needed. Reviewed on: 4th September 2022

Best Pet Insurer

Nala is our first family dog and love the fact that animal friends per insurance was recommended to us, I have complete trust and faith in the team and especially love the added app feature of instant connection to one of the amazing vets. We always recommend animal friends to friends & family. Reviewed on: 1st September 2022

Top quality service

Unfortunately I have had to claim for an illness my precocious dog had, the service I received was excellent in a very distressing situation, they kept me informed throughout my claim and thank god my little fur baby was ok, thank you so much for your help and understanding.xx Reviewed on: 28th August 2022

Fabulous service

My Cat Tiggs is an older cat and she still gets the treatment she needs from Pet Insurance. Quick,friendly and easy to use. Reviewed on: 28th August 2022

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