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Animal Friends: Pet insurance reviews

Name: Pet insurance
Rating: 4.77 (641 reviews)

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4.73

Based on 641 reviews, last reviewed 5th Sep 2025

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Excellent Pet Insurance Had our Pet insurance for two cats with them for several years now and the renewal is always very fair and reasonable and the service and communicatio... Read more Reviewed on: 5th September 2025

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023

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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

Animal Friends Pet insurance reviews (641)

Review of the Animal Friends, Pet insurance:

Don't Do It

Before you consider taking out insurance with these thieves....stop....put your debit card down. Don't believe their "animal friends" nicey nicey name/image...these guys will whatever they can to not pay you the money you're owed. My dog has been left lame and in pain for nearly 2 months while I've had two different claims denied. I've now just had to bite the bullet and pay for it myself. I've had insurance with them for 4 years and never claimed a penny. Then when I need them... guess what, they try to wriggle out of paying and couldn't care less about your pet. Best advice I can give you is to direct debit the money you would pay to them monthly into a savings account and further down the line if/when you need it you will have a pot of money to at least lessen the burden Reviewed on: 2nd March 2021

Happy customer

Happy to know vets are on call. Great service Reviewed on: 24th August 2022

Pet insurance

I have both my dogs insured with animal friends not had to claim yet thank goodness but they always keep me up to date about things and send helpful tips on how to keep your dog happy and healthy which I enjoy reading also the 24/7 online vet help via the app is always there if you need it Reviewed on: 24th August 2022

Brilliant

They ALWAYS keep in touch through email with handy tips on pet care and how to keep our fury friends happy & healthy. Reviewed on: 24th August 2022

Super easy and quick

Easy to understand the info and easy to navigate the website. No problems whatsoever great service. Reviewed on: 24th August 2022

Recommend

I would recommend animal friends a great insurance, piece of mind and great tips on caring for your animals Reviewed on: 24th August 2022

Exceptional Animal Insurance

Having had 4 dogs insured with them now, over the years, I have never had a problem. Friendly, empathetic staff at times of sadness. Easy website to use. Great insurance company in every way. Reviewed on: 24th August 2022

Simply the best

Can’t fault the service- the app is fantastic and as a new pup owner it saved me a fortune in vets fees. I had one claim last year - dealt with swiftly and professionally and without mountains of paperwork. I must be honest and say that this is the best service I have ever received from an insurance product. If you are looking for pet insurance from my experience it’s the best around. Reviewed on: 24th August 2022

Great Pet Insurance

Great pet cover at a realistic price Reviewed on: 24th August 2022

Efficient, reliable and loyal

You Dan always rely on Animal friends, they are always at the end of the phone, always willing to help. Trustworthy and loyal to their customers. Always insured my pets through them, past and present … Reviewed on: 24th August 2022

Great Pet Insurance Company

Always very helpful and quick to settle claims Reviewed on: 24th August 2022

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