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Ayom Debt Recovery: Debt collection reviews

Name: Debt collection
Rating: 1.88 (84 reviews)

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1.49

Based on 84 reviews, last reviewed 5th Feb 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

20%

3 star

2 star

78%

Latest highest rating:

5

Very good xxxxx Go with them they make sense xx very nice very good Reviewed on: 30th July 2024

Latest lowest rating:

1

DO NOT USE THIS COMPANY Do not use this company, I was told by their sales person the procedure of collecting money which afterwards I found out was total lies. They collecte... Read more Reviewed on: 5th February 2026

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About this product

Ayom Debt Recovery provide services to help with debt collection including recovery, tracing, mediation, credit checking and legal support.

Each client has a customer service contact as well as a profile on a client portal. The details of the case are updated 24 hours a day so you know what’s happening with your debtor.

Ayom reviews help you find out what it’s really like to be a customer. If you’ve used Ayom before, you can also leave a review and share your experience.

Ayom Debt Recovery Debt collection reviews (84)

Review of the Ayom Debt Recovery, Debt collection:

I found AYOM on the internet and having read their r...

I found AYOM on the internet and having read their reviews engaged them to recover £25k from a business loan to my ex fiancée and numerous personal belongings. A representative attended my house and impressed me with his commitments that AYOM would recover my Money. His promises came to nothing and having paid them. They attempted ( too my knowledge) one home visit We then entered lockdown and I was informed that all home visits had stopped When I attempted contact during lockdown It was explained to me that they could note process my case due to lockdown Ultimately I t was explained to me that my case had been passed to their legal team Since this point I have received nothing other than when I posted another Trust pilot and a lady called me and promised to review my case Again I heard nothing , other than whenever i post a Trustpilot review and AYOM seen to be bale to take my review down I have pasted the AYOM representatives initial response to my enquiry below To say I am disappointed is an understatement ... Update 25th February 2024 - AYOM failed to investigate any further and are now working hard to distancet themselves and state that my case has been closed . £3936 out of pocket Avoid at all costs I found Hi Jeremy, Reviewed on: 25th February 2024

Reply from Ayom Debt Recovery Hi Jeremy. Good to hear from you again after your last review in September. This being your 5th review now in which you have copy and pasted the same text, below you can yet again find our response to your comments as we have responded 4 times previously. Hi Jeremy, Thank you for your review. We always try to provide a positive experience for clients and are disappointed you feel this has not been the case. We always recommend clients check your client portal for 24-hour live updates on what actions we have performed. Your case handler will contact you directly when they have any additional information to impart. We never know the true nature of a case until we begin working it. If you are unhappy with aspects of the service then we do have a complaints procedure which can be found here: https://www.areyouowedmoney.co.uk/contact-ayom/complaints-procedure.php We are continuing to work your case and will be working hard to secure full payment of your outstanding amount. Regards, the AYOM team. Response date: 28th February 2024

keep all your money

They failed to do anything on my case against lambert car sales Ltd other than make the odd phone call and send a letter. I had to apply to stop the company closing down. I had to attend court twice to win the case, I had to pay more money in fees. When it came to bailiffs collecting they got the money paid to them and it took 7 months to get anything out of them even then it was just the value of the car and no costs. I raised a complaint in December 2019 which is still not resolved. I paid £1200 to have a debt recovered which they said they would also recover but have not. It is as if they have no intent to recover their costs because they have taken it from me. They also keep a third of what is recovered. They collected £3171.88 and paid me £1704.08 7 months after collecting, as you can see they have kept more than a third. They do not reply to emails and my case handler is always not available. I have raised 2 complaints which they have ignored the only way I can get any response is to put it in the public domain, even then they complain about review platform policy and dispute negative feedback so it gets blocked without resolving why the negative feedback was left. Reviewed on: 16th August 2020

Reply from Ayom Debt Recovery Hi. Based on your username we are unable to locate your case on our customer database. Could you please email [email protected] with your case reference, contact telephone and email for us to investigate. Regards, the AYOM team. Response date: 20th May 2021

useless company

i work in the finance industry and this is by far the most incompetent company i have had to deal with. they are USELESS!! Reviewed on: 23rd July 2020

Not to be trusted

AYOM collected the money due from my customer but will not pass it to me. The case details which I should be able to access on line are incorrect and don't show that they have collected the money although they have told me in emails that they have all the money and I should get it at the end of March. (They collected the money in December.) Now it is June and apart from a contact from them because I gave an honest review of my experience, they have not answered emails or recorded delivery letters. Reviewed on: 4th June 2020

Very happy

Took a little while during the last 3 months to sort everything out but they kept me informed during the case. Recovered my entire debt and I've just received my money. Reviewed on: 3rd June 2020

Response

After the last review, I had a response from my case manager (Will), it took him 2 emails to revert to type. Reviewed on: 23rd May 2020

Truly shocking service and support

They have not even attempted to provide me with the service promised. They refuse to respond to my emails. I am working harder than anyone at this company in typing this review. I am seriously considering taking a debt collector to a small claims court to retrieve my fee. Go Figure! AVOID! Reviewed on: 11th February 2020

Couldn't be happier

Great service thanks to my case manager for sorting it out so quickly. Reviewed on: 21st January 2020

My account manager worked very hard

Can't fault my account manager on this one. Made sure they kept me informed of what was going on and managed to sort out my case within a couple of months thanks to a payment plan. Would recommend and use again. Reviewed on: 21st December 2019

Good service

Very happy with my result. Thanks. Reviewed on: 10th November 2019

Are you owed Money is a scam company ! Not to be trusted

We hired them in May, paid 1000£ to them as a fee, we are now mid October, we have not received a penny from the money our debtor owed, despite the fact that our debtor has fully repaid them. When we hired them they never informed us they would agree to a weekly payment plan, that it would take months to possibly get our money back by monthly cheque, they do not return calls, they do not update us. We made a complaint and when we called the complaint department, they said they were too busy to take our call, I emailed the woman twice and she never answered my email, the whole point of hiring a debt recovery agency is to get the money back swiftly. Stay away from them. They are scam Reviewed on: 10th October 2019

Reply from Ayom Debt Recovery The allegations of fraudulent activity in this review are slanderous and we will discuss actions regarding this review with Smart Money People. The issues addressed in this review are the same as addressed to us via this client's complaint which was handled via our procedure. As stated in our response to the initial complaint: As per the terms and conditions of our agreement, any monies recovered are subject to a minimum holding period of 90 days before being accounted to our client. This is to protect our clients, and ourselves, from the risks associated with possible clawbacks or payment disputes. Due to the nature of our industry, we are at risk of monies received being clawed back by debtors at a later date. Whether this be from a card payment, as part of insolvency proceedings or payment disputes, to name a few, we must protect the payment in order to reduce the risk associated with this. We have an article about clawbacks on our website which explains in some more detail here: https://areyouowedmoney.co.uk/ayom-blog/post/chargebacks-holding-period.php Once payments have passed the 90 day holding period, they will then be reviewed for processing by the finance department. Payments that have passed the holding period are added to the next available payment run so depending on where that falls, will depend on when a payment is going to be processed. It is not processed on the 90 day threshold as our finance department must allocate time in their schedule to complete other business duties so they consolidate the processing of payments to certain times of each month. The remaining payments are due to be processed in February and March. We are still pursuing the debtor for payment to clear the balance and I can advise on approximate processing dates for these when they come in. As this client's complaint is still in process we cannot make further comment at this time and are attempting to answer all queries while resolving the final payments of the debt which will then all be passed to this client once the funds have been marked safe from clawback. Response date: 20th May 2021

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