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ASDA Money: Pet insurance reviews

Name: Pet insurance
Rating: 1.76 (68 reviews)

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1.75

Based on 68 reviews, last reviewed 24th Dec 2025

200% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

10%

74%

Latest highest rating:

5

From start to finish the call handling was fabulous... From start to finish the call handling was fabulous especially tom whom I spoke with twice, From starting my claim to settling the funds. Amazing than... Read more Reviewed on: 17th December 2025

Latest lowest rating:

1

DO NOT BUY A POLICY WITH ASDA PET INSURANCE! My poor dog underwent elbow dysplasia surgery in June 2025. My claim of just short of £3.5k was submitted on the same day by the vet surgery. I quickl... Read more Reviewed on: 24th December 2025

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About this product

Asda Money pet insurance is available for dogs and cats.

Choose from different types of pet insurance cover, from lifetime to time limited. You can choose a level of cover to suit you and your budget.

Asda Money pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Asda Money before, you can also leave a review and share your experience.

ASDA Money Pet insurance reviews (68)

Review of the ASDA Money, Pet insurance:

A very poor service

We put a claim in in September when our dog had to have an emergency operation and on 4th October we're told by Asda pet insurance that an assessor would shortly be looking at our claim. It is now December 11th and we are still waiting for an assessor to look at our claim. In November I called to be told there is a back log and they had no idea when this would be looked at. Very poor service. We took out pet insurance for peace of mind. This month I will phone again in hope that we will be reimbursed. Would I recommend Asda pet insurance NO! I wish I had read the reviews before taking out insurance with them. I have never written a review before but feel the service is so poor I have to make others aware. Reviewed on: 11th December 2024

Good

Good and the best review . Really good Reviewed on: 7th December 2018

Easy to start up

Easy to start up, lady on phone was very helpful in explaining what I would be covered for with my budget. Cheaper than other leading supermarket insurance, would recommend Reviewed on: 13th November 2017

Half the price of previous insurance!!!

Asda Pet insurance for our dog worked out half the price a month compared to our previous insurer!! We haven't had to use the insurance yet so can't comment on the customer service but we were happy to be saving every month!! Reviewed on: 16th July 2017

Easy to claim

Claiming recently for a vets bill was very straightforward. The forms were emailed to me, and simple to do. Asda kept me updated every step of the way by text and email until the claim was processed. Very easy and very pleased. Reviewed on: 24th December 2016

Easy to get quote

My family looked into their insurance, was easy to get a price and we compared Reviewed on: 28th May 2016

Paid out quickly, genuine and helpful insurance, giving our dog another 6 years of life.

Our Labrador sadly needed several operations and had several illnesses, due to birth defects, Asda Pet Insurance was easy to sign up to via telephone and when the time came for claiming for operations, the vets could claim directly, without us having to pay and claim back via the insurance company like some. They were very caring in the time of need and paid out quickly and successfully for thousands of pounds worth of treatment. Highly recommend. Reviewed on: 23rd May 2016

Quick and simple.

Easy to sign up for, but also easy to leave when the term ended. Never actually needed to claim on it so can't really comment on that level of the experience. Reviewed on: 7th November 2015

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