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Aviva: Car insurance reviews

Name: Car insurance
Rating: 3.79 (517 reviews)

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3.61

Based on 517 reviews, last reviewed 2nd Apr 2025

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

50%

23%

21%

Latest highest rating:

5

Claim response Helpful sorted all aspects of accident Reviewed on: 2nd April 2025

Latest lowest rating:

1

Would have left zero stars if possible. Would have left zero stars if possible. Do not use this rip off insurance company! I just changed my car and gone from group 36 down to group 22, I ex... Read more Reviewed on: 27th February 2025

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About this product

Aviva provides award-winning car insurance for UK customers.

Aviva car insurance covers you against the cost of accidents, damage and theft. The cover you get and how much for, is down to the level of insurance you choose. Aviva also offer car insurance for electric and hybrid vehicles.

Aviva car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Aviva before, you can also leave a review and share your experience.

Aviva Car insurance reviews (517)

Review of the Aviva, Car insurance:

Claims

Impossible to contact, lies made by staff. Left with a damaged vehicle for months and repeated cancelations of repairs. STAY WELL CLEAR. Reviewed on: 6th October 2023

Competitive & Renowned

Very competitive. Topped comparison reviews for ‘value for money’ with 2 of us on policy & offer money off for more than 1 policy/car. Reviewed on: 30th August 2023

Good insurance, reasonable price.

Not the absolute rock bottom price but easily as good as my previous policy and 25% cheaper than the renewal. Had resigned myself to a price increase (nothing ever goes down) but was irritated to find my renewal had risen so much when not even a phone call had been made between us. Having researched multiple companies I found this one just £5 more than last year, much more acceptable. Reviewed on: 29th August 2023

Good product

Not the cheapest but very hands on and helpful nice talking to a human being. Reviewed on: 24th August 2023

Good car insurance no issue!

Good car insurance, no issue so far! Reviewed on: 24th August 2023

Simple

Insurance was simple to set us through a comparison site and went through very easily. Site layout and things to select/alter were well laid out. Insurer also were able to verify the no claims too without sending documents Reviewed on: 24th August 2023

Easy to Access, No concerns!

Never had any issues with Aviva - they offer a clear website and app, and it's always easy to log in and manage! Reviewed on: 24th August 2023

Last few years been great on renewal

3 years now I've stayed with Aviva. Very competitive on renewal. Also helpful when you ring them and wish to make any alterations to your level of cover. Not had a claim thankfully, but hopefully they are as good if the does worst happen! Reviewed on: 23rd August 2023

Excellent experience

Had the misfortune of a car hitting me and writing off my car. The initial phone call was stressful with the agent not interested and not caring, eventually hanging up on me as he was finishing for the day (clearly the reason he didn't care). However I have overall rated Aviva highly as everyone I've dealt with through them thereafter have been fantastic - and one bad person shouldn't define the company. Reviewed on: 23rd August 2023

Very pleased with insurance

Easy to apply for, all documents available online and very happy with it. Reviewed on: 23rd August 2023

Great customer service

Thankfully I havent had the need to claim yet, but having friends and family over from abroad we often had to add & remove drivers from one of our cars - always hassle free and friendly human to human service. Having done quite a bit of price comparisons, Aviva always came out best for us Reviewed on: 23rd August 2023

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