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Aviva: Car insurance reviews

Name: Car insurance
Rating: 3.7 (556 reviews)

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3.70

Based on 556 reviews, last reviewed 17th Apr 2026

400% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

50%

23%

21%

Latest highest rating:

5

Very good insurance, although having to pay for extr... Very good insurance, although having to pay for extras wasn't great. The rest was a pleasure, including their carbon offseting scheme. Reviewed on: 17th April 2026

Latest lowest rating:

1

I had an accident a woman hit me in the parking lot... I had an accident a woman hit me in the parking lot in the side of the car I contacted Aviva and they didn't do anything about it and they don't do it... Read more Reviewed on: 20th February 2026

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About this product

Aviva provides award-winning car insurance for UK customers.

Aviva car insurance covers you against the cost of accidents, damage and theft. The cover you get and how much for, is down to the level of insurance you choose. Aviva also offer car insurance for electric and hybrid vehicles.

Aviva car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Aviva before, you can also leave a review and share your experience.

Aviva Car insurance reviews (556)

Review of the Aviva, Car insurance:

Would recommend

I had Aviva Car insurance for 1 year and cannot complain. Lovely staff on the phone, they offered me a discount for my insurance. Would recommend. Reviewed on: 5th September 2024

good service

friendly staff and a quick easy quote Reviewed on: 31st August 2019

Customer Service

Good customer service makes one want to stay on with them. Reviewed on: 31st August 2019

Car Accident

I had a car accident which definitely wasn't my fault and although it took a long time to sort Aviva eventually got the third party to finally take blame! They took charge of everything and kept in touch at all times which I was grateful for! Reviewed on: 31st August 2019

Not used but easy to contact

They have always been easy to contact, if we need to make amendments or renew, don't wait to long on the phone or can deal with online quickly Reviewed on: 31st August 2019

Easy and Comprehensive

Easy to understand the quote process and knowing what was covered. Decent premiums and good online management Reviewed on: 21st August 2019

All good so far

Didn’t have a great experience many years ago. Since the name change it’s all good so far hopefully. Reviewed on: 16th August 2019

Great service and value

Good customer service easy to deal with Reviewed on: 5th August 2019

Fantastic

Fantastic experience with Aviva customer service is second to none I couldn’t recommend them enough! Reviewed on: 4th August 2019

Experience of using Aviva

I have consistantly used this company for many years now as a very satisfied customer. Despite the many offers, deals etc promoted by other insurance companies and comparision websites, it is clear that on further investigation I have found this company to be the most economically competative, welcoming and well-informed staff that are easily accessable if and when communication may be required. Reviewed on: 1st August 2019

Good all round

Good all round product and customer service offering. Reviewed on: 1st August 2019

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