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Aviva: Car insurance reviews

Name: Car insurance
Rating: 3.79 (517 reviews)

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3.60

Based on 517 reviews, last reviewed 2nd Apr 2025

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

50%

23%

21%

Latest highest rating:

5

Claim response Helpful sorted all aspects of accident Reviewed on: 2nd April 2025

Latest lowest rating:

1

Would have left zero stars if possible. Would have left zero stars if possible. Do not use this rip off insurance company! I just changed my car and gone from group 36 down to group 22, I ex... Read more Reviewed on: 27th February 2025

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About this product

Aviva provides award-winning car insurance for UK customers.

Aviva car insurance covers you against the cost of accidents, damage and theft. The cover you get and how much for, is down to the level of insurance you choose. Aviva also offer car insurance for electric and hybrid vehicles.

Aviva car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Aviva before, you can also leave a review and share your experience.

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Aviva Car insurance reviews (517)

Aviva - the best policy ever

We have been with aviva for 2 years now and they are great. Very helpful if you need to phone them and their online services are second to none! Reviewed on: 11th September 2016

Good so far

I have insured my car through Aviva for the past two years. My renewal has always been reasonably priced in comparison to other companies and although I've not had a reason to claim so far (touch wood) I am very happy with the service I've received from them. Reviewed on: 8th September 2016

Great company

Really happy with my renewal every year. Reviewed on: 4th September 2016

Problems, problems, problems

1. In XXI century of the information they do not have my car insurance policy confirmation from Poland even though it's the same company. 2. After giving me the quote, the website has some technical problems everytime I want to buy this policy or make any change. 3. When I called the customer service the price went up from 780f to over 1000f without any reason. After all I agreed, but the customer service told me they have the same technical problem with the site and they are unable to offer me car insurance at the moment. Such a shame and waste of time. I ctually I'm furious. Never again. And When I'm back to Poland, I will switch to a different company immediately. Reviewed on: 2nd September 2016

good, e easy

Easy and simple to understand, no quibble, good customer service, someone always answers the phone Reviewed on: 29th August 2016

So far so good

It's hard to critique a product where you don't have to call upon it, but so far organising and having my car insurance has been hassle free, but as I say not had to claim on it (touch wood) Reviewed on: 29th August 2016

Excellent claims service

Made a claim with aviva the whole process was really smooth and I got my car back on the road within a day Reviewed on: 29th August 2016

No respect for loyalty

Despite having a car in a cheaper band this year my insurance never goes down or even stay the same, it always increases! I asked for their best quote, told them the MANY quotes lower than them to see if they would try to price match (including one of their own companies) but they said no. Then realised I had 2 cars listed on my quote (only insuring 1) so changed it as only have 1 in household so they put my quote up because apparently it means I'm more likely to drive the car.. forgive me but I can only drive 1 car at a time no matter how many I have. Completely ridiculous and I made an immediate decision to leave, they didn't make any attempt to keep me as a customer and I won't be returning. Reviewed on: 28th August 2016

Good Insurance company

I've had no problems with Aviva they're very helpful Reviewed on: 28th August 2016

Easy, helpful, great app too

I have to say Aviva have been the best insurance company I have ever had, they are helpful and make everything easy. PLus a great app. Reviewed on: 28th August 2016

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