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Aviva: Car insurance reviews

Name: Car insurance
Rating: 3.7 (556 reviews)

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3.70

Based on 556 reviews, last reviewed 17th Apr 2026

400% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

50%

23%

21%

Latest highest rating:

5

Very good insurance, although having to pay for extr... Very good insurance, although having to pay for extras wasn't great. The rest was a pleasure, including their carbon offseting scheme. Reviewed on: 17th April 2026

Latest lowest rating:

1

I had an accident a woman hit me in the parking lot... I had an accident a woman hit me in the parking lot in the side of the car I contacted Aviva and they didn't do anything about it and they don't do it... Read more Reviewed on: 20th February 2026

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About this product

Aviva provides award-winning car insurance for UK customers.

Aviva car insurance covers you against the cost of accidents, damage and theft. The cover you get and how much for, is down to the level of insurance you choose. Aviva also offer car insurance for electric and hybrid vehicles.

Aviva car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Aviva before, you can also leave a review and share your experience.

Aviva Car insurance reviews (556)

Review of the Aviva, Car insurance:

Would recommend

I had Aviva Car insurance for 1 year and cannot complain. Lovely staff on the phone, they offered me a discount for my insurance. Would recommend. Reviewed on: 5th September 2024

Excellent Customer Service

I have had car insurance with Aviva now for a few years and have thought about moving to another company sometimes. I always check around when my renew comes in to see if I can get a better deal. Some quotes appear cheaper but then when you add all the extras I already get they are much the same cost. I like the customer service at Aviva, there is always a helpful person to make sure you receive the information you want. No going around in circles getting passed around different department. Reviewed on: 9th August 2016

Great service and competitive price

Great price and high level of service Reviewed on: 8th August 2016

Fantastic

Fantastic cheap cover!! Plus the more polices you have with them, the better the discount Reviewed on: 6th August 2016

Seemed a good price

Responsive to changes during the year, without admin charges Reviewed on: 2nd August 2016

great staff

phoned up for a quote and the lady on phone was very helpful and profeshonal Reviewed on: 1st August 2016

Good value but beware of

Found Aviva to be the cheapest car insurance provider after receiving my renewal quote and using multiple comparison sites. Beware of smallprint stating the repairs must be carried out by Aviva recommended garages. Unfortunately I founf the only Aviva garage after taking out the policy and found some terrible reviews. Reviewed on: 1st August 2016

aviva is amazing

I have taken out my car insurance with Aviva and it was the quickest, easiest and cheapest experience with a car company i've ever had. Reviewed on: 1st August 2016

great value

best price and quality car insurance Reviewed on: 1st August 2016

Very caring company

I have now been insured with this company for 2 years, the car premium paid is very competitive, for the level of cover given I have yet to find a lower quote, and am very satisfied with the service given. Reviewed on: 1st August 2016

Car Insurance Reviewer

when i had to claim they approved claim very quickly Reviewed on: 18th July 2016

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