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Aviva: Car insurance reviews

View other Aviva products
3.70
Based on 556 reviews, last reviewed 17th Apr 2026
400% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
50%
See only 4 star reviews
23%
See only 3 star reviews
5%
See only 2 star reviews
1%
See only 1 star reviews
21%

Latest highest rating:

5

Very good insurance, although having to pay for extr... Very good insurance, although having to pay for extras wasn't great. The rest was a pleasure, including their carbon offseting scheme. Reviewed on: 17th April 2026
Valmed's avatar
Valmed

Latest lowest rating:

1

I had an accident a woman hit me in the parking lot... I had an accident a woman hit me in the parking lot in the side of the car I contacted Aviva and they didn't do anything about it and they don't do it... Read more Reviewed on: 20th February 2026
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Damian M
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About this product

Aviva provides award-winning car insurance for UK customers.

Aviva car insurance covers you against the cost of accidents, damage and theft. The cover you get and how much for, is down to the level of insurance you choose. Aviva also offer car insurance for electric and hybrid vehicles.

Aviva car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Aviva before, you can also leave a review and share your experience.

Aviva Car insurance reviews (556)

Review of the Aviva, Car insurance:

Would recommend

5
I had Aviva Car insurance for 1 year and cannot complain. Lovely staff on the phone, they offered me a discount for my insurance. Would recommend. Reviewed on: 5th September 2024
Carmen A's avatar
Carmen A

Car Insurance Reviewer

4
Good customer service but pricey compared to other options Reviewed on: 17th July 2016
Mandy Hutchings's avatar
Mandy Hutchings

Car Insurance Reviewer

5
Really helpful, very polite staff. Good prices, but they are not on comparison sites you have to check separately. Claims dealt with quickly and efficiently. Reviewed on: 14th July 2016
Cherry Lloyd's avatar
Cherry Lloyd

Home Insurance Reviewer

4
They are expensive and uncompromising on negotiating price, but they are very easy to deal with. Reviewed on: 8th July 2016
Mandy Hutchings's avatar
Mandy Hutchings

Multicar insurance

4
I cannot recommend them enough if you are insuring more than one vehicle, I appreciate everyone's circumstances are different but I saved a couple of hundred quid this year by switching to them. My wife was already insured and it made sense to contact them. My only criticism is they are cheaper online than on the telephone and for some reason then cannot match the online price. Go via a cashback site and the deal gets better. Recommended Reviewed on: 29th June 2016
David Duran's avatar
David Duran

Simply the best cover possible topped off with the lowest possible premium

5
I had been with Aviva for my car insurance for approaching a year and my renewal was due.I signed into my on line account to check what the renewal premium would be expecting the worst to be astounded to see that in fact the premium for the next year was £3 less than the previous year.Not a great deal less but after reading forum horror stories of huge price hikes on renewal I was more than pleasantly surprised.A totally refreshing experience in this day and age. Reviewed on: 26th June 2016
Anthony Adamson's avatar
Anthony Adamson

Excellent renwal

5
My car insurance was up for renwal and they dealt with everything. I didn't have to do anything which with my busy schedule is fantastic. Reviewed on: 24th June 2016
Sam murray's avatar
Sam murray

Smashed my current renewal quote

4
My renewal came through this year at about 300 more expensive than the previous year. Though this was following an accident and subsequent claim, so i had expected it to rise, I still got a quote from Aviva which actually came in 100 quid cheaper than my previous year! I then got 60odd quid cash back too which was nice bonus. their online portal is one of the better ones i have seen too - you can upload docs there and generally get everything you need relatively easily. Reviewed on: 25th May 2016
Jeff's avatar
Jeff

Easy to organise, brill customer service

5
Nice and easy when renewing car insurance, every time I speak to customer service, they are always helpful and polite. Reviewed on: 18th May 2016
Wayne PB's avatar
Wayne PB

Good prices and service

4
Customer service is great and they really helped me fins the best deal (even if it did mean a black box in my car) Reviewed on: 10th May 2016
Catherine Okey's avatar
Catherine Okey

Found policy that protects 3 years NCB.

5
The best rated company that offers No Claims Protection after 3 years for £40. (An offer that should be promoted more.) A very easy website to navigate and get a quote which is saved for 60 days. Not the most competitive prices and does not appear on comparison sites unlike it's sister company QuoteMeHappy. Reviewed on: 4th April 2016
Laura Smith's avatar
Laura Smith

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