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Aviva: Health insurance reviews

Name: Health insurance
Rating: 1.92 (194 reviews)

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1.80

Based on 194 reviews, last reviewed 9th Feb 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

18%

72%

Latest highest rating:

5

Reasonable cost, clear communication, I have had thi... Reasonable cost, clear communication, I have had this account with them for the last 9 years and have no complaints so far - luckily I haven't had to ... Read more Reviewed on: 5th September 2025

Latest lowest rating:

1

Through my employer I was a group scheme member BUT Through my employer I was a group scheme member. I was asked to submit both an invoice and a receipt for a pacemaker check. This I did on 22/12/2025. ... Read more Reviewed on: 9th February 2026

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About this product

Aviva health insurance helps pay for private medical care for short-term injuries or illnesses.

You'll have access to a range of private hospitals and facilities that include Circle, Nuffield, Spire and NHS private units. Aviva won't increase premiums at first renewal if you haven't made a claim that's reduced your no claim discount level.

Aviva health insurance reviews help you find out what it’s really like to be a customer. If you’ve used Aviva before, you can also leave a review and share your experience.

Aviva Health insurance reviews (194)

Review of the Aviva, Health insurance:

Not worth, just headache and surprise bills.

I used Aviva as part of my work health plan. The excess to pay is ridiculous. £250 for a service that you can have exactly the same on NHS. Not worth using. Reviewed on: 16th May 2025

No point of contact

You could possibly be dead before this company answers your call how despicable of this company to have your money's every month for as much as 3 decades as they've had my money and not have in place a professionalism system to call patients back Do not insure with Aviva . Reviewed on: 28th August 2023

Efficient but with a focus on customer service.

Aviva has made the customer the centre of the their coverage, knowing peace of mind is essential when it comes to health insurance. This has created a strong product that provides cover for the most important times for an insureds life. Reviewed on: 23rd August 2023

Aviva review

Responsive in a crisis. They also have great benefits such as the virtual GP. Reviewed on: 23rd August 2023

Can not get hold of anyone

They say avoid the queues but if you can’t get through on the phone it’s useless Reviewed on: 22nd August 2023

Can't get through to anyone

What are we actually paying for? I'm not convinced there's anyone there. I've called so many times, each time I'm on hold for more than an hour and I have to end the call as I have other commitments to attend to, and then today after waiting over an hour they cut me off. Twice. The live chat box just says "We have a live chat team available Mon-Fri 8am-6:30pm and Sat 9am-1pm. Unfortunately, they're busy right now, so we won't be able to connect you to an agent. Give us a ring instead on 0800 051 0929." Angry doesn't come close to how I feel about them. They are charging for a service that is simply not fit for purpose. Reviewed on: 16th August 2023

Terrible customer service

Have spent around 5 or 6 hours over last two weeks trying to get through by phone. On line forms submitted - no response. Chatbot unable to answer questions I need answered about my policy, about claiming etc etc eventually submitted a claim but now need to query the response - nightmare service, and it’s costing me money. Reviewed on: 10th August 2023

Lack of Customer Support

I am on hold now. Been waiting nearly one hour for a simple request. I have asked online, email, chat, etc. without any luck. So now I am trying phone support. I just need a copy of my monthly bill. How hard can that be? Worst support ever. Canceling policy. Reviewed on: 4th August 2023

Will cancel on renewal

So took medical insurance out with aviva ,had a medical claim to make on a new condition I had ,and basically put everything in my path they could to make a claim ,so am paying myself now. Reviewed on: 3rd August 2023

Close this company down

So moved our medical cover from a competitor which I will add has been brilliant. We moved as my company chose to move to Aviva. Well now I need some medical assistance ( not life threatening) but I can’t get hold of anyone. 4 days now I’ve been trying to call them and no luck so far. Each time I am on hold for an hour listening to some pathetic music and an apology for the wait. God help me if my condition is life threatening. These people just don’t answer the phone. I am better of using the NHS and my local GP. What am I actually paying for here. I am appalled by this level of service. Are they for real? Looking at the reviews I am not the only one in this situation. Avoid if you are reading this message and about to take health cover with Aviva. You can thank me later Reviewed on: 2nd August 2023

You will need an hour or more to get through on the phone

I am a recent customer of Aviva health insurance. I have phoned them a number of times and actually got through three times. On each occasion they keep you waiting for an hour+ whilst listening to music and a voice telling you 'sorry' and that they will get through soon. They don't deserve our custom with such dreadful attitude to customers. I will be cancelling my insurance and moving to a company that does care. Reviewed on: 1st August 2023

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