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Aviva: Pension reviews

Name: Pension
Rating: 2.02 (169 reviews)

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1.94

Based on 169 reviews, last reviewed 12th May 2025

200% increase in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

18%

70%

Latest highest rating:

5

Managing my pension pot very well Managing my pension pot very well with regular updates and advice as to whether I have enough invested in order to retire. Reviewed on: 18th April 2025

Latest lowest rating:

1

Stressful experience Hit 55 in March so contacted Aviva to access 25% of my pension pot. Initially told it will take 3-6 weeks I’m now on week 10 & still no pension! I cal... Read more Reviewed on: 12th May 2025

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About this product

Aviva offer a self-invested personal pension (SIPP).

There are five ways to invest in the Aviva SIPP. You can decide between the Universal Retirement Fund, a ready-made fund or choose an option from a fund shortlist provided by experts. You can also build your own portfolio or buy and sell shares and investments.

Aviva pension reviews share what it's like to have this pension. If you've used Aviva before, you can also leave your own review.

Aviva Pension reviews (169)

Review of the Aviva, Pension:

helpful staff

answered all my questions and helped my decision Reviewed on: 15th October 2024

Happy covered golfer

Seamless from start to finish when dealing with any issues arising Reviewed on: 8th September 2023

Zero Response To Emails

Poor performance is one thing, but when I notified them of my wish to transfer my fund to a SIPP, zero response to my emails. My SIPP provider has had the same lack of response. Three weeks and counting. Reviewed on: 30th August 2023

Pension

Excellent customer service when I wanted a quote for my pension Reviewed on: 29th August 2023

Great company

Got my pension with Aviva and their communications are very good. Reviewed on: 25th August 2023

Impressive Support from Aviva

Amidst health battles and job loss, Aviva's exceptional assistance, especially from the Customer Retirement Team, truly amazed me. Their prompt handling of payments and regular updates turned a stressful situation into a seamless process. The team's empathy and understanding provided much-needed support during a tough time. Kudos to Aviva for their customer service commitment. I highly recommend them based on my experience. Reviewed on: 24th August 2023

5 weeks later still waiting for them to send penstion transfer forms

Absolutely awful! Wouldn't wish it upon anybody! They're not rude or anything like that - on the contrary, always promise they'll action my request as a priority. Five weeks later, I'm still waiting for the forms to be emailed or posted. I even provided an alternative email address, because they claim my email isn't working. That's not true, as I get all my household bills emailed to me, and I get them regularly. Please don't get involved with AVIVA Pension, if you can help it. Reviewed on: 11th August 2023

Aviva charges extremely high annual maintenance charges

Aviva advertises beware of scammers but the biggest scammers are aviva pension My pension value of £3610 in 2021 has dropped to £2800 in 2023, Markets have gone up worldwide and my unit prices have risen. They advertise AMC of 1.69% and here they charged me £844 as annual maintenance charges. Those whose work place invests into aviva pension I would advise please check your statements and switch to other honest providers as your life time pension money is at stake here. Called the call centre as well and the person just mentioned that I cannot calculate numbers and cant comment on anything ,so much for helpdesk from Aviva Reviewed on: 9th August 2023

Excellent

Great connectivity with customers, ease of access via the app and quick turnaround for getting other pensions moved within the Aviva pot Reviewed on: 8th August 2023

Great

Great service and easy to use! Saving for my pension is an absolute breeze Reviewed on: 8th August 2023

Crash

Lost 32.000 pounds in 2years on my pension all they said was the down turn in bonds I thought they were supposed to look after our investments not turn a blind . Reviewed on: 2nd August 2023

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