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Bank of Scotland: Cash Account reviews

Name: Cash Account
Rating: 4.13 (52 reviews)

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4.14

Based on 52 reviews, last reviewed 15th Feb 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

59%

21%

10%

Latest highest rating:

4

This is my direct debit account. This is my direct debit account. Keeps everything organised. Reviewed on: 15th February 2024

Latest lowest rating:

2

Customer Service There appears to be a lot of confusion, amongst both customers and staff, as to what HBoS actually is and who the driving force is, is it Halifax is i... Read more Reviewed on: 13th January 2022

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About this product

Bank of Scotland Cash Account reviews come from people like you! With so many different current accounts now available, you can read these honest Bank of Scotland Cash Account reviews to find out what life as a Bank of Scotland customer is really like. And remember, if you are a Bank of Scotland customer, you can write a short review here to help other potential customers. Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of Bank of Scotland Cash Account reviews. Together, we can make financial services work better for everyone.

Bank of Scotland Cash Account reviews (52)

Review of the Bank of Scotland, Cash Account:

Nasty Ignorant Brain dead staff.

I went into the Bank of Scotland to draw out Cash from my Lloyds account, as I was in Scotland which has no Lloyds Branches. I went into the Bank, people were in front of me in a cue and people came in behind me, a woman approached me and asked me what I wanted, I told her I had come into the Bank to draw out cash, she then asked me how much cash I wanted, I told her £1000.00, she said that was a large sum of cash. (RUBBISH) 50 years ago when people were paid in cash, I used to go to the Bank every week and draw out between £250.000.00 and £255.000.00 in cash to pay employees. Then she asked me what the cash was for, I then told her it was none of her BUSINESS, then she proceeded to confront me and telling me how I should pay for items, she said that shops were only taking card payments, I told her that I always pay cash and no business had refused cash, This conversation was in front of other customers, so some of them could have left the Bank and phoned a criminal and given them a description of me and when I left the Bank they could have attacked me and stolen the £1000.00 pounds I had just withdrawn from the Bank, I then proceed to the teller to get my cash, then another woman cam along and said I want to explain, I told her to shut her mouth, I did not want to hear what she had to say, I came into the Bank to withdraw cash not for a confrontation or an interrogation and told how I must pay for anything. I then got my money and left the Bank, this was all recorded on my Body Camera. I believe these two woman were LESBIAN MAN HATING BITCHES. Two weeks later I got a letter from my Lloyds Bank which said. WE ARE WRITING TO YOU FOLLOWING THE INCIDENT OF VERBAL ABUSE AT THE UNION STREET BRANCH ON THE 2ND APRIL 202O. IF THERE IS A REPEAT OF THIS OR ANY OTHER SIMILAR INCIDENTS THEN WE WILL HAVE NO CHOICE THAN TO GIVE YOU NOTICE TO CLOSE YOUR ACCOUNT. THIS IS IN-LINE WITH OUR UNACCEPTABLE CUSTOMER BEHAVIOUR'S POLICY. IN THE MEANTIME WE HAVE MADE A RECORD OF THIS INCIDENT AND THE ACTIONS WE HAVE TAKEN ON YOUR PERSONAL CUSTOMER FILE. IF YOU'RE UNHAPPY ABOUT ANY ASPECT OF OUR SERVICE, YOU CAN FOLLOW THE PROCESS OUTLINED IN THE HOW TO COMPLAIN BROCHURE WE'VE ENCLOSED IN THIS LETTER. NO BROCHURE ENCLOSED. SIGNED MANAGER NO MANE. THIS LETTER WAS NOT ON LLOYDS HEADED PAPER, NO MANAGERS NAME IT WAS ON A PLAIN PIECE OF PAPER WITH NO ADDRESS OF MY LLOYDS BANK, ONLY POST BOX NUMBERS. I CONTACTED LLOYDS BANK HEAD OFFICE ABOUT THIS AND ASKED WHAT HAD BEEN PUT ON MY PERSONAL CUSTOMER FILE, THEY ADVISED ME NOTHING WAS ON MY FILE ABOUT ANY INCIDENT, THIS LETTER WAS DONE BY THE LESBIAN MAN HATTING MANAGER AT THE BANK OF SCOTLAND MAKE OUT IT HAD CAME FROM MY LLOYDS BANK. (FRAUD) I THEN WROTE A LETTER TO MY LLOYDS BANK ASKING FOR AN EXPLANATION ABOUT THIS LETTER, AND THAT THEY HAD NOT ENCLOSED A COPY OF THE COMPLAINTS BROCHURE, I ALSO EXPLAINED THAT I HAD THIS ALLEGED VERBAL ABUSE ALL ON MY BODY CAMERA. I ALSO ASKED FOR THE MANAGERS NAME, I GOT NO REPLY, I THEN WROTE A COMPLAINTS LETTER TO THE CEO OF LLOYDS IN LONDON, RECORDED DELIVERY, AGAIN I GOT NO REPLY, I THEN WROTE TWO MORE LETTERS TO MY LLOYDS BANK RECORDED DELIVERY AND GOT NO REPLY, I HAVE CONFORMATION FROM THE POST OFFICE THAT THEY WERE DELIVERED. I WENT TO THE FINANCIAL OMBUDSMAN SERVICE AND THEY WOULD DO NOTHING, AS THEY ARE FUNDED BY THE CORRUPT BANKS, I AM NOW IN THE PROCESS OF A SUBJECT ACCESS REQUEST TO GET ALL THE INFORMATION ABOUT THIS INCIDENT AND THE DETAILS OF THE MANAGER AT THE BANK OF SCOTLAND THAT WROTE THAT FALSE FRAUDULENT LETTER TO ME. KEEP CLEAR OF LLOYDS BANK AS THEY REFUSE TO ADDRESS COMPLAINTS FROM CUSTOMERS EVER AT THE HIGHEST LEVEL, AND KEEP CLEAR OF THE BANK OF SCOTLAND WRITING LETTERS ON PAPER STATING IT WAS FROM ANOTHER BANK AND SIGNING THAT FRAUDULENT LETTER, REMEMBER THAT CROOK CAROLINE WAYMAN THE CEO AT THE FINANCIAL OMBUDSMAN SERVICE WILL NOT HELP YOU. I GOT AN APOLOGY FROM THE BANK OF SCOTLAND WITH A LOT OF LIES IN IT THEY STATED THAT THEY WERE LOOKING AFTER MY MONEY, BEFORE B/S WENT BANKRUPT IN 2008 WERE THEY LOOKING AFTER CUSTOMERS MONEY Reviewed on: 26th September 2020

This is my direct debit account.

This is my direct debit account. Keeps everything organised. Reviewed on: 15th February 2024

Friendly, helpful and reliable

Bank of scotland provide me with an easy to mange current account with a comfortable overdraft facilty. Excellent email and text communications. Reviewed on: 9th April 2023

Good service from bank of Scotland

Happy with my bank of Scotland experience, great app, clear communications, good customer service Reviewed on: 9th March 2023

Current account

A very well run account with a straightforward overdraft process(rarely needed now!) What a difference from the shambolic days of HBOS!! Reviewed on: 30th April 2022

Always so easy to get through to customer service

Fab bank to be with. So easy to get in touch with any quieries or if your worried about scams etc. I like that you can text them and go about your day whilst they respond. A* customer service Reviewed on: 3rd April 2022

Easy bank to deal with

Mostly online however when I go into a branch, and amazingly there is one fairly local to me I am greeted with a smile, a good morning how may I help and generally I leave confident that the service provided was just what was needed. Reviewed on: 31st March 2022

Customer Service

There appears to be a lot of confusion, amongst both customers and staff, as to what HBoS actually is and who the driving force is, is it Halifax is it Bank of Scotland or Lloyds. This leads to a huge amount of confusion with regards to products and contact details. A lot must improve immediately or a lot of custom will be lost. Reviewed on: 13th January 2022

Steeped in mediocrity

This institution exemplifies the ignorance, mediocrity, and condescension of your governing class. Reviewed on: 12th January 2022

Ok online, lousy in person

Online banking is easy enough for those with the facilities and skills, but there are no rural branches open now in our area and in-person banking is impossible for ill or elderly, especially with appalling public transport. Many of us still use cheques, do not use mobiles and have little aptitude with the internet. Reviewed on: 12th January 2022

Easy account to open online, no hassle

Quick and Easy to open an account and no problems with transferring my direct debits from previous bank. Plus decent interest rate on less £5k savings Reviewed on: 18th February 2021

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