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Barclaycard: Platinum credit cards reviews

Name: Platinum credit cards
Rating: 3.84 (316 reviews)

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3.84

Based on 316 reviews, last reviewed 10th Feb 2026

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

52%

22%

10%

13%

Latest highest rating:

5

Excellent card- the 0 percent interest and credit li... Excellent card- the 0 percent interest and credit limit is amazing Reviewed on: 10th February 2026

Latest lowest rating:

1

Barclaycard don't want prompt payers I have had a Barclaycard for a long time and had a credit limit of £9500. I thought I might as well increase it a bit to £10,000. Within a few weeks m... Read more Reviewed on: 14th November 2025

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About this product

Barclaycard Platinum credit cards are designed for purchases and balance transfers.

You can get 0% on spending and balance transfers across a range of terms. Depending on the Barclaycard Platinum credit card you choose, you may be charged a balance transfer fee.

Barclaycard Platinum credit card reviews help you find out what it’s really like to be a customer. If you’ve used Barclaycard before, you can also leave a review and share your experience.

Barclaycard Platinum credit cards reviews (316)

Review of the Barclaycard, Platinum credit cards:

Worst Customer Service ever

After excepting a credit card offer from Barclays through my AARP membership, I immediately gave them information for two balance, transfers. The balance transfers with 0% interest were the sole reason I excepted the credit card offer to begin with. After waiting a few weeks, one of my statement still was not reflecting that the transfer has been made.. When I contacted Barclays, they told me that it failed to process, but they could not tell me why. When I asked how to resolve it, they said they could not help me as it had been over 45 days and I was required to do the transfer in that time period. I spoke with a customer care center supervisor named Kevin, who assured me that he could see that I had provided all information necessary for the balance transfer well ahead of the 45 days. However, since there was a problem on their end (one, they never made any attempt to resolve) he was not able to resubmit it. He acknowledged that I provided all the information to them for the balance transfer well within the required timeline. However, despite it, not being my fault, they could not resubmit and would not honor the original offer. He also assured me that I would be wasting my time to try and escalate it further as he was the final authority, and there was no one else that it could be escalated to. Reviewed on: 21st June 2023

The Human Touch!

I have a Barclay's Platinum Card, also a Master Card. I've always tried to pay the full amounts off every month, and on time. In September, my mother died. I was in pieces for a few weeks, sorting everything out, contacting relatives I hadn't spoken to in years - paying my credit card bill was the last thing on my mind. By the time I remembered, I'd missed the payment date (on both cards) and, obviously, incurred a late payment charge. I was so mortified that I contacted Barclays to explain why this had happened - and Barclays waived BOTH the late payment charges! I was surprised and touched at this - it just goes to show that banks can be human, after all. So well done, Barclays. Reviewed on: 27th January 2015

Fantastic

Excellent customer service. They can be reached online via social networks or over the phone, quick responses and keen to help their customers! Just a shame they don't review their accounts more frequently as I feel I could benefit from some of their additional products and services! Reviewed on: 26th January 2015

Xmas text from Barclaycard...

...WITH MY STATEMENT BALANCE! Useful information I guess...but maybe not on Christmas day! Reviewed on: 30th December 2014

Good on the whole but card issues this morning

I like Barclaycard overall but had a few issues with my account this morning..wouldn't let me access it even though sure I used the wright password! Reviewed on: 3rd December 2014

Don't let a brand leader take you for a ride

A little advice: don't take it lying down! I have had a Barclaycard for many years - indeed I signed up when Barclaycard was the default brand leader in credit cards, and the market was much smaller. I was a typical 'sleeping' customer - never incentivised to change. A couple of years back, they wrote to tell me (after lots of waffle) that my interest rate would be going up from 12% to 26%. After well over a decade of regular borrowing and payments, I explained that I thought this was daylight robbery, and we compromised on 18%. Financial services businesses can charge what they like, but it's our duty as customers to question it when it's just not good enough. Don't take it lying down! Reviewed on: 12th October 2014

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