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Barclaycard: Platinum credit cards reviews

Name: Platinum credit cards
Rating: 3.97 (314 reviews)

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3.83

Based on 314 reviews, last reviewed 14th Nov 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

53%

21%

10%

13%

Latest highest rating:

5

Rewarded with cashback for using Rewarded with cashback for using Reviewed on: 17th June 2025

Latest lowest rating:

1

Barclaycard don't want prompt payers I have had a Barclaycard for a long time and had a credit limit of £9500. I thought I might as well increase it a bit to £10,000. Within a few weeks m... Read more Reviewed on: 14th November 2025

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About this product

Barclaycard Platinum credit cards are designed for purchases and balance transfers.

You can get 0% on spending and balance transfers across a range of terms. Depending on the Barclaycard Platinum credit card you choose, you may be charged a balance transfer fee.

Barclaycard Platinum credit card reviews help you find out what it’s really like to be a customer. If you’ve used Barclaycard before, you can also leave a review and share your experience.

Barclaycard Platinum credit cards reviews (314)

Review of the Barclaycard, Platinum credit cards:

Worst Customer Service ever

After excepting a credit card offer from Barclays through my AARP membership, I immediately gave them information for two balance, transfers. The balance transfers with 0% interest were the sole reason I excepted the credit card offer to begin with. After waiting a few weeks, one of my statement still was not reflecting that the transfer has been made.. When I contacted Barclays, they told me that it failed to process, but they could not tell me why. When I asked how to resolve it, they said they could not help me as it had been over 45 days and I was required to do the transfer in that time period. I spoke with a customer care center supervisor named Kevin, who assured me that he could see that I had provided all information necessary for the balance transfer well ahead of the 45 days. However, since there was a problem on their end (one, they never made any attempt to resolve) he was not able to resubmit it. He acknowledged that I provided all the information to them for the balance transfer well within the required timeline. However, despite it, not being my fault, they could not resubmit and would not honor the original offer. He also assured me that I would be wasting my time to try and escalate it further as he was the final authority, and there was no one else that it could be escalated to. Reviewed on: 21st June 2023

Difficult to contact

I cannot pay on line with my new Barclaycard and even though I have spoken to them after a very lengthy wait to get through it is still not sorted. Reviewed on: 6th April 2023

Pestered in the post

Had credit card number of years ago, was advised in order to close would have to go into high street branch (which is nowhere near me) so I left the card with 0 balance. Every few weeks would receive junk mail with offers of new cards and better rates which i had no interest in. eventually managed to close via app very recently which ended up being so easy and simple. Reviewed on: 5th April 2023

A go to

I have used barclays credit card for over 10 years. The app is super easy to use and I can easily make payments Reviewed on: 5th April 2023

Unhelpful staff and high charges

App useless to use, never works properly team unhelpful and unfriendly Reviewed on: 5th April 2023

Lack human interaction

I have had a Barclaycard for 10 years and it has been useful to have, however I feel their customer service is poor. Reviewed on: 5th April 2023

Trustworthy

Barclaycard has a built its business on being trusted over a long period of time Reviewed on: 5th April 2023

Interest rates are very good

I have had a card for many years and have never had any problems with them at all unlike another one I have / had. Reviewed on: 4th April 2023

Excellent credit card

Good customer service in event of a query, also cash back on spending. Reviewed on: 3rd April 2023

Not willing to let me change card

Ultra good credit rating yet unwilling to consider me for a different card. Reviewed on: 10th March 2023

Very cool card

Been with barclaycard for about 2 decades and they are perfect for me. And customer services is excellent Reviewed on: 10th March 2023

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