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Barclays: Travel Insurance reviews

Name: Travel Insurance
Rating: 2.78 (41 reviews)

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2.51

Based on 41 reviews, last reviewed 17th Jun 2025

200% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

41%

3 star

52%

Latest highest rating:

5

I had problems with my travel pack insurance,went in... I had problems with my travel pack insurance,went into the Eastbourne branch, and spoke to two female barclays agents in order to resolve my problem. ... Read more Reviewed on: 23rd May 2025

Latest lowest rating:

1

STILL WAITING AFTER MONTHS OF POLITE PROMISES I have been a customer with Barclays Travel Insurance for over 15 years and have never made a claim. Barclays have even gone up in price and yet we ke... Read more Reviewed on: 17th June 2025

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About this product

Barclays Travel Insurance reviews (41)

Review of the Barclays, Travel Insurance:

Barclays travel insurance total scam

I singed up for the Barclays travel pack insurance 3-4 years ago and I was paying monthly through direct debit. I signed up to this insurance after I was convinced by Barclays customer service at the branch that I will never be let down and I will have peace of mind if I will face any problems with any of my flight tickets abroad. I didn’t make any claim and neither benefited from this insurance in the past. However, I convinced myself every time I book flight tickets that my bank insurance will cover me if I will face any issue’s. Few days ago both myself and my little child missed our return flight to England due to reasons out of our control. So I had to book oneway tickets and I had to stay in the airport and wait the whole day to catch the second scheduled flight. Anyhow. Upon my return I contacted the Barclays travel insurance and spoke to the their poor customer service who informed me over the phone after few questions that I’m not covered because my incident story it doesn’t fall under their category and I should have informed her different story. I had all the evidence and bookings to proof that my claim is legitimate. However, obviously she was asking me to lie in order for me to get my money back. What their customer service will do to you when you make a claim is they will ask you few tricky questions and they try to lead you to say something which will give them excuses not to cover your loss. They are scammers. please do not let them fool you and convince you to sign up for their insurance because they will take your money and give you nothing in return. They will let you down when you need them. not recommended at all. I wish I could give them 0 stars instead of One. Reviewed on: 4th November 2021

Its ok giving a 5* review.. Have you tried to claim?

Like others reviews I had my holiday cut short. We didn't claim on the cancelled flights as that's down to the airline. We only asked for the flight home and some out of pocket expenses. 4 months later still getting excuses! Have been paying monthly for 7 years and never had to claim before. I have everything with Barclays and as a loyal customer I expected better! Reviewed on: 14th July 2020

Rude staff & unhelpful

I’ve had a travel insurance pack with Barclays for 10 years and when I needed them the most during covid they are fobbing me off Pretty useless Reviewed on: 19th June 2020

Shocking

Basically the cover is not worth the paper it written on. Our holiday was cut short by 11 days due to Covid. Won't give us anything despite tour operator giving a letter saying they would not offer a refund. Waste of money. Reviewed on: 10th June 2020

DO NOT USE BARCLAYS INSURANCE

Do not trust Barclays - what a bunch of dodgy people. They have mislead me with travel insurance. I was of the fair belief that she was covered - this travel insurance policy I have held for several years, I pay for it monthly out of my pension. I feel like I have been taken advantage of and mislead - and they wonder why nobody trusts Banks and Insurance companies. I have today been informed (trapped in Australia due to the Corona Virus shutting down airlines), that my policy is not valid for my trip and I am (surprise) uninsured. I have tried to work through this with the phone support who is a 'computer says no' person and rather than working with me to identify a solution is quick to inform me that it is not their problem. I asked to be escalated, yes 'all managers are unavailable at the moment', I request to hold, then the line goes dead - or he hung up. So sad that a company that spends so much on clever marketing to convince us they care about their customers and to trust them, simply can't be trusted. Reviewed on: 25th March 2020

Appalling service!!

Tried to contact Barclays and Aviva to change some details, spent two days before they offered a call-back which did not happen. Tried to contact them again four days later and with no help from Barclays and waiting on a phone to Aviva for hours have still not updated the account!!! Reviewed on: 4th March 2020

Barclays covers the lot

I don’t usually travel abroad, but when I unexpectedly was given the chance to go to Iceland (not the freezer store!), Dubai & the Maldives I was very relieved to discover my travel insurance from Barclays was already in situ. Great to have that box ticked! Thank goodness for Barclays.... Reviewed on: 29th January 2020

Complaint process non existent

I have currently had cause to start a formal complaint process with Aviva who administer travel insurance with our Barclays account. Despite writing to them 3-4 weeks ago with all my concerns and a follow up email to my contact at Aviva, I have heard nothing. I am disgusted with their lack of customer service. Reviewed on: 17th December 2019

Three Hours Later

I have spent over 3 hours this morning trying to set up Barclays travel plus pack. Worst service from Barclays and their provider Aviva I have ever had to endure Reviewed on: 17th October 2019

Poor value service

I had a claim where the outbound flight was cancelled because of snow. The insurance paid for the hotel for the 3 nights, but wouldn't pay for the cost of travel down and back to the airport, a distance of some 200 miles each way. They said that I wasn't entitled because the flight was only cancelled after I got to the airport and because I was down there already I would still have had to drive back. Suffice to say that I was not happy and they took £100 off the claim for administration! Reviewed on: 29th June 2019

Helpful and very efficient.

On a family holiday in Sa Coma, Majorca when we had need to use our insurance cover for the first time ever. My wife had to go to the on-site medical centre after hurting her foot and was advised she had a probable fracture. She contacted Barclays and they explained the whole process and supplied a reference number. We were told that there was the 55 Euro excess to pay but then all other medical bills were sorted directly by Barclays - unlike many other insurers that only let you try to claim back later. By the time we got to the (excellent) private hospital in Alcudia, Barclays had contacted them and had everything arranged. On our return my wife phoned up to go through all the receipts for taxis, wheelchair hire etc. and they assured us that all the money would be back in our account within a week. We found it most telling that whenever a healthcare professional asked us who we were insured with, they always breathed a sigh of relief when we answered Barclays. We were told of an incident a few years ago when a woman had a burst appendix but was not allowed treatment at the nearest (private) hospital as her insurance did not cover her and the hospital did not see it as an emergency! We were taken directly to a private hospital with no fuss at all and on both occasions we had to go we were dealt with very efficiently and hardly missed any 'holiday time'. Reviewed on: 10th May 2019

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