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Barclays: Current account reviews

Name: Current account
Rating: 4.58 (4875 reviews)

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4.47

Based on 4,875 reviews, last reviewed 27th Jun 2025

86% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

77%

14%

Latest highest rating:

5

Best barclays Hi, I’m a customer of Barclays Bank, provides good services and i want to be it’s customer for long Reviewed on: 27th June 2025

Latest lowest rating:

1

Disappointing for loyal customers If you're looking for a current account that gives you something back, Barclays might disappoint. The standard account pays no interest on your balanc... Read more Reviewed on: 11th April 2025

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About this product

The Barclays Bank Account can be opened as a sole account or joint account and has no monthly fee.

The Barclays Bank Account can be managed via the mobile banking app and sends instant spending notifications. You can add optional insurance packs to your account for a fee.

Barclays Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used Barclays before, you can also leave a review and share your experience.

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Barclays Current account reviews (4875)

Barclays are bad business WARNING!!!

I have had a business account with Barclays for 23 years, for the last two weeks I have been trying to talk to them regarding making some changes, customer service is a joke on hold for 1 hour on 1 phone then while on hold tried to call my local branch 10min to 15min wait it said, someone answered after 18 mins only to tell me they would need to put me back in the que for the department i needed, I told him as a business customer for 23 years I expected him to handle my problem but he couldn't , then he said if he put me though it would be quicker then the direct dial number I was using, I asked him to explain why it was considered ok to keep people wait for over an hour when ringing direct, at that point I told him I would not recommend Barclays to anyone, and if he transfers me and I have to wait any longer than another 5 mins I would hang up and go down to the branch to vent my anger Reviewed on: 31st October 2022

Tried to open account. Rude useless service

Tried to open account. After hours of fiddling with app and hanging on phone got through to rude man who simply brushed aside my problems. Told me he didn't care if I opened an account or not. I assume they don't want new customers. Better avoid Reviewed on: 20th October 2022

Awful customer service

Ordered a new bank card, been 2 weeks and it hasn't come yet. They did not let me collect it form the branch even though I told them I have no card and I am only using cash at the moment. Reviewed on: 16th October 2022

SCAMMERS

After paying for a ps-5 and not receiving the item, even though I have emails from the company plus I phoned the carrier company and they didn’t even have any details of my address or name, Barclays still gave the company my money, they won’t help and have left a family with absolutely nothing, and because my account is -£380 we can’t pay any bills Reviewed on: 9th October 2022

Always...

Always there, always accessible, always helpful. Reviewed on: 23rd September 2022

Avoid for business banking

Charge ever-increasing fees but then offer absolutely zero service in return. First time I need assistance thru do absolutely nothing. Avoid. Reviewed on: 21st September 2022

A1

The best bank I have dealt with. Reviewed on: 21st September 2022

Time wasters

Thank you for protecting people from other bank not your customers from 10 year. You are shit!!! Should be closed Reviewed on: 20th September 2022

Fraud system leaves people in vulnerable positions and dire customer service

Do not join up with Barclays if youre looking at reviews for that purpose. After 20 years I'm withdrawing my money to one of the new age banks and closing my accounts with Barclays, in an age of instant communication and transparency, they still operate in the dark ages. My most recent issue was the cutting off of access to my card while abroad with no notification via email, the app, or message leaving me quite literally high and dry in the middle of a city in south america with no money, leading to a difficult night of dealing with a very angry taxi driver I couldnt communicate with and walking hours to find my hotel. Barclays policy with fraud abroad is strictly through phone calls only...I mean I'm no Einstein, but if a customers outside of UK and the cards being used outside of the UK theres a huge chance they wont be able to accept phone calls, especially outside of Europe?? Hmmmm Barclays, might want to rethink this one (my network provider was charging at £1/min, believe me I had data turned off), anyway so apparently Barclays aren't that smart, fine. Next day online chat for 2 hours, told me to clean my chip first, explained again, thennnn they realised it had been blocked (what a great system for a huge banking empire that doesnt link up info between departments...I had to go through it all again a few days later and got told by somebody else it was a system error not fraud, complete shambles of misinformation when I'm explaing to the banking expert the info they have in front of them), one employee stopped responding for 3 days locking me in the chat so I couldnt talk to anyone else, I filed a complaint with 4 different employees who all lied and said they'd submitted it though when I enquired the next day (I was suspicious at this time) none of them had meaning another 2 hours on the chat app doing it all again. It absorbed the best part of 12 hours being given incorrect info, lied to, ignored, palmed off all a waste of time as Barclays "professional" opinion was they'd done nothing wrong. You'd think reading all the reviews on here Barclays would be trying to improve their customer rating but all they're interested in is protecting their own liability in situations like this and ignoring customers till they go away. Reviewed on: 17th September 2022

Good

Happy with this account updated very fast Reviewed on: 13th September 2022

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