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Barclays: Current account reviews

Name: Current account
Rating: 4.31 (4963 reviews)

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4.31

Based on 4,963 reviews, last reviewed 11th Sep 2026

88% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

77%

14%

Latest highest rating:

5

Customer service Imogen and Kaye were extremely helpful when we called into the bank . Reviewed on: 9th July 2026

Latest lowest rating:

1

Dreadful scam checking options and crashing. 1) The options to get past scam checking are dreadful. Imagine you want to pay for physiotherapy. There is no option to select "Received goods or serv... Read more Reviewed on: 11th September 2026

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About this product

The Barclays Bank Account can be opened as a sole account or joint account and has no monthly fee.

The Barclays Bank Account can be managed via the mobile banking app and sends instant spending notifications. You can add optional insurance packs to your account for a fee.

Barclays Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used Barclays before, you can also leave a review and share your experience.

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Barclays Current account reviews (4963)

Re-mortgage nightmare

A simple change of rate and term took months to organise. I was promised a refund as snail mail documents delayed the whole process, due to their computers going down. No refund received. My first direct debit amount was £200 over and above my agreed maximum monthly payments and I was not warned by the mortgage advisor. Obviously, they readjusted my future monthly payments, rather than refund me but still blew my budget without warning. No apology received throughout the whole process. Barclays need to work hard on their customer care. I certainly won't be recommending them or mortgaging with them ever again. Oh, and trying to make a complaint is just as tedious, as you'll be put on hold for half an hour to get through to the right department and still not get any answers or apology. Reviewed on: 4th February 2017

Blue Rewards makes it worth it!

I switched to Barclays recently for the Blue Rewards scheme and it's fantastic. Really clever way to reward loyal customers Reviewed on: 3rd February 2017

Credit where credits due!

General customer experience is good. Love the easy to use mobile app. Can normally get to talk to someone on phone when needed (although not UK based) and can't talk to branch. Branch staff always helpful. Reviewed on: 3rd February 2017

Frustrated

I bank with Barclays and another High Stret Bank, but my Barclays Branch transactions are incredibly frustrating. My debit card is chip and signature. Always has been. (Due to health reasons) But this isn't recorded on their system... or at least it wasn't until very recently. So trying to do any counter transaction is very traumatic. Although I go in fairly regularly, my face obviously isn't memorable! So we have to go through a huge identification process! Every single time, whilst huge queues build behind me. There have been instances where I have paid in a large amount of money and then asked to make a tiny payment (a fraction of the amount I have literally just paid in) and I'm put through the massive security check/identity process. The final straw was when they stopped sending my bank statements! I lost count of the number of times I asked the branch to start sending them again (each visit triggered the identity check!) They have started to come through again, after about 7 months of asking!Writing this has made me think I should move my account to the other high street bank, where I never have these problems!! Reviewed on: 3rd February 2017

I've got a friend

On Blue Monday I decided to banish depressing thoughts about the weather and book my summer holiday. I contacted the hotel and secured a great discount if I confirmed and paid within a week. Unfortunately they did not have the capability to accept payment by debit card so they emailed me the details and off I went to Woolton Village to see the friendly staff in my local branch. Within minutes the job was done and I was a very happy customer.I have always had excellent service from Barclay's but the best thing about them is having a local branch staffed by lovely people. Well done Barclay's! Reviewed on: 3rd February 2017

Amazing

I find Barclays customer service amazing they go above and beyond your never on hold long and I've always had any problems or querys resolved quickly I also love how there consently updating there services to keep them up to date and easy to use Reviewed on: 3rd February 2017

excellent customer service

Have been with Barclays for many years and I've always been impressed with the service. My queries have always been answered politely and promptly. Reviewed on: 3rd February 2017

Always friendly customer service and excellent online facilities

On the rare occasions that I have had a problem with Barclays in the last 25 years I have had an account with them, the problem has always been dealt with promptly and efficiently. The introduction of an app on my mobile phone has been brilliant. All my day-to day transactions can be completed in a click of a button.... Including paying in a cheque from another Barclays account...! Couldn't ask for more! Reviewed on: 3rd February 2017

I would thoroughly recommend this bank account due to its versatiliy.

I really like the idea of being able checking your bank account on your smartphone: it's so convienient, you know. Barclay's mobile app, get one ASAP. Reviewed on: 2nd February 2017

A good easy access account

A good easy access account with easy to use Internet banking Reviewed on: 1st February 2017

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