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Barclays: Current account reviews

Name: Current account
Rating: 4.31 (4963 reviews)

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4.31

Based on 4,963 reviews, last reviewed 11th Sep 2026

88% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

77%

14%

Latest highest rating:

5

Customer service Imogen and Kaye were extremely helpful when we called into the bank . Reviewed on: 9th July 2026

Latest lowest rating:

1

Dreadful scam checking options and crashing. 1) The options to get past scam checking are dreadful. Imagine you want to pay for physiotherapy. There is no option to select "Received goods or serv... Read more Reviewed on: 11th September 2026

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About this product

The Barclays Bank Account can be opened as a sole account or joint account and has no monthly fee.

The Barclays Bank Account can be managed via the mobile banking app and sends instant spending notifications. You can add optional insurance packs to your account for a fee.

Barclays Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used Barclays before, you can also leave a review and share your experience.

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Barclays Current account reviews (4963)

Helpful

They are always great and really helpful. Always get everything sorted that I need to. Have banked with them for 16 years Reviewed on: 7th February 2017

They sent my contactless card to the wrong address!

I recently moved and was told by Barclays I had to tell them my new address in a branch. I did this and they typed it into an ipad. I then had a statement and paying in book e-delivered to me from a neighbour at a similar address - Barclays had written that down instead of mine. I informed Barclays of their mistake straight away and told them my correct address yet over a week later they sent a contactless debit card to the wrong address! Thankfully the person living at that address was honest and put it through my letterbox - had they not been it could have been a whole different story. After all this I discovered I could actually change my address my self online and had Barclays told me this to begin with I could have saved a loss of stress and hassle. This has really lowered my faith in this bank. Reviewed on: 7th February 2017

Slow and poor customer service

After informing then of my card being stolen and them not sending a new one causing me to default they have still not come back with a resolution after two months. I have spend hours trying to get through to someone with no answer and everyone I do get through to passes me on or cannot help, no ownership or decision making just to try save a few quid, well I will be moving my money and closing my account after this. Reviewed on: 7th February 2017

Get the job done

I've had 2 problems with Direct debits not being cancelled despite requested. But when I have complained they have been very helpful and quick to rectify the issue and give some compensation which I appreciate. Reviewed on: 7th February 2017

Not heard by their customers

I am no good for these banks can not tell because the service is terrible. Reviewed on: 6th February 2017

no problems so far

On line banking is excellent I have no problems with our account since opening over 20 years ago Reviewed on: 6th February 2017

Better than the average Bank

The banking app is easy and quick to use Reviewed on: 6th February 2017

Non existent

It took them two years to contact me to move my account from young persons account to a undergraduate account. And then I once came in and they offered to me to look into opening a savings account with me. I signed a paper saying I am happy for them to give me a call, never did. Just poor overall customer service. Reviewed on: 5th February 2017

Useful App

Find their app very user friendly, easy to transfer money from account to accont and also to set up new payees and regular payments too Reviewed on: 5th February 2017

Long term Customers - great service

We took out a mortgage with great interest rates. We've been banking with Barclays for many many years. Good customer service Reviewed on: 5th February 2017

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