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Barclays: Premier current account reviews

Name: Premier current account
Rating: 4.28 (102 reviews)

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4.14

Based on 102 reviews, last reviewed 7th May 2025

67% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

64%

19%

Latest highest rating:

5

The biggest advantage with Barclays is that you know... The biggest advantage with Barclays is that you know as a customer if down the line any issues occur Barclays won’t shy away from remediating and will... Read more Reviewed on: 29th March 2025

Latest lowest rating:

1

Barclays Premier Banking: A Cautionary Tale of Custo... Barclays Premier Banking: A Cautionary Tale of Customer Disservice After less than two months with Barclays Premier Banking, I find myself compelled t... Read more Reviewed on: 7th May 2025

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About this product

Barclays Premier current account reviews (102)

Review of the Barclays, Premier current account:

Best Banking App

Barclays banking portal and smartphone app is head and shoulders above the competition. Reviewed on: 10th January 2019

Being on hold too long

I called Barclays while in the USA as my card was blocked from using ATM's. The problem is I was on hold for 8 minutes - on the premier line - the normal line I was on hold for 3 minutes? Reviewed on: 12th May 2015

friendly useful upscale

Good standard of employees, knowledgeable and with attention to detail in the Premier Banking Service. Could be a bit more flexible to accomodate customer timetable. Innovative and customer oriented account. Gives lots of extras and freebies. Reviewed on: 29th April 2015

more great ideas from Barclays

Just got an email from Barclays and in it was the fact they've launched an app called a digital driving licence to help people learn about tech and even learn some basic code - great idea Reviewed on: 10th February 2015

This is an amazing account and I love every aspect of it, Barclays customer service is second to none!

Barclays customer service is second to none, I have been a customer for twenty years through good times and bad and they have been amazing throughout, I would recommend Barclays to anyone wanting great products and service, Infact I'm always spreading the word and telling people to join Barclays! #Bestbankever! Reviewed on: 1st February 2015

The service which I receive is proactive, efficient and great value.

Well done to Barclays Premier for its provision of a great service tailored to the needs of its customers. The online banking facility is excellent. Reviewed on: 25th December 2014

just awful

My experience of Barclays Premier is that there is absolutely nothing premier about it! In fact they couldn't care less about customer service. Bank somewhere else! Reviewed on: 22nd December 2014

awful

Barclays fraud department has consistently blocked my card whilst I attempted to make legitimate purchases. The last one was £6.45 at Sainsbury's! When I eventually got to speak to someone, following having the pleasure of waiting for 32mins, I was told I would receive no compensation! I reminded the this was twice in 2hours and I had been a customer for over 20years which was of no interest to them whatsoever - my response... Account closed next working day! Reviewed on: 22nd December 2014

Replacement Debit Card

Last weekend I misplaced my debit card, I say I lost it, but it was last seen in the hands of my four year old!!! Through my Barclays Mobile APP I was able to report the card lost, cancel it and order a new one in less than a minute. The new card arrived with me within 3 working days. Really easy, really useful, excellent service. Reviewed on: 24th November 2014

great customer rewards

on the phone excellent service, great feddback, great time Reviewed on: 24th October 2014

An account that has grown with me from graduate to business founder.

Barclays never give me a reason to grumble. I find their call centre staff excellent and online tools easy-to-use. I am really happy with the perks that I get from my account and they have always provided excellent advice and support. Everything from managing an overdraft as a student to commercial business services now, as a business owner. I highly recommend! Reviewed on: 20th October 2014

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