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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.68 (296 reviews)

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4.67

Based on 296 reviews, last reviewed 24th Apr 2025

178% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

86%

Latest highest rating:

5

BBS were great for our guest house mortgage Bath Building Society was very flexible and set up a mortgage for our guest house. All the other lenders we approached (Lloyds, Natwest, Halifax etc.)... Read more Reviewed on: 24th April 2025

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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About this product

Are you looking for the right mortgage to secure your dream home? We collect Bath Building Society mortgage reviews to help you make an informed decision when choosing your mortgage lender.

Bath Building Society is a mutual organisation that offers a variety of mortgage products. It’s important to fully understand the terms, conditions and interest rates of a mortgage product. If you’re unsure, always consult the lender or an advisor.

If you’re interested in a mortgage with Bath Building Society, check out our reviews to learn more about the lender. Find out what products existing borrowers have taken out and how satisfied they are with it. Learn more about the application process, and how supportive Bath Building Society was throughout. Find out more about the member benefits available. All of this and more can be found in our Bath Building Society mortgage reviews.

Have you had a Bath Building Society mortgage? Share your experience with others on Smart Money People. Tell us about the application process: was it simple to understand and did the lender support you well? Share any experience you have had with the customer service team. Have you encountered any problems throughout your mortgage term? Whether good or bad, write a Bath Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Bath Building Society Mortgages reviews (296)

Review of the Bath Building Society, Mortgages:

THE exemplar of the best

Bath Building Society is an, no probably THE exemplar of how to balance digital excellence with warm and receptive personal customer/member service. At a time when on-line and customer services among financial services providers and public utilities are far from an acceptable level of service BBS are a joy to deal with. Whatever the Society does to imbue all its staff with what makes a society if they could bottle it it would be what everyone went for. Every contact is a demonstration that being nice, professional and helpful people to deal with doesn't have to be neglected to be a commercial success. Reviewed on: 6th March 2025

Reply from Bath Building Society Thank you for your feedback, I'm so pleased that we could deliver stand out service for you! Kyle Greck, Head of Mortgage Sales Response date: 12th March 2025

BBS were great for our guest house mortgage

Bath Building Society was very flexible and set up a mortgage for our guest house. All the other lenders we approached (Lloyds, Natwest, Halifax etc.) were unable to help because we didn't fall into a standard tickbox category. The rate was always competitive, we had a series of discounted rate deals. Been with them for about 20 years. I highly recommend BBS. Reviewed on: 24th April 2025

My mortgage process was delayed because essential qu...

My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 due to being on the SVR with my previous provider. The app itself is difficult to use and lacks necessary information accessibility. While I was satisfied with the rate during my mortgage term, any potential savings were negated by the delays in the initial months, largely caused by Bath. Based on this experience, I cannot recommend Bath and will not return. Reviewed on: 24th April 2025

Very personal service.

Very personal service. Tim was extremely helpful and his emails always very quick to respond with questions we had. The process was quite slick from start to finish, and we were kept informed of progress along the way. Reviewed on: 15th April 2025

Reply from Bath Building Society Hi Morna, thank you for taking the time out and providing this feedback. This is great to hear and i will pass on your comments to Tim. Ben Hutchings, National Account Manager Response date: 16th April 2025

Very friendly helpful staff.

Very friendly helpful staff. Efficient service Reviewed on: 10th April 2025

Reply from Bath Building Society Hi David, thank you for taking the time out and providing this feedback. This is great to hear. We do try our best. Ben Hutchings, National Account Manager Response date: 11th April 2025

Brilliant mortgage provider

This mortgage was great for my first home purchase. They made the process simple and easy to understand. Whenever I was unsure of anything, I could call and speak to someone. The service feels personal and would highly recommend them. Reviewed on: 9th April 2025

Reply from Bath Building Society Thank you for your feedback Sophie and taking the time to leave a review. I am so pleased the team was able to help and provide a personal service and I will share the feedback with them. Response date: 10th April 2025

Excellent Service.

Tim Randall was very knowledgeable, clear and concise about Bath's products. When he said he would do something, he did it. We were kept informed throughout the process and he answered any questions and concerns. He was excellent. Reviewed on: 4th April 2025

Reply from Bath Building Society Thank you for your feedback! We're thrilled to hear that one of our team members provided you with clear and concise information about our products and followed through on his commitments. It's great to know that you were kept informed throughout the process! Chris Burns - Customer Service Officer Response date: 7th April 2025

friendly and helpful from the start.

friendly and helpful from the start. Kept informed throughout. Reviewed on: 4th April 2025

Reply from Bath Building Society Hi Neil, Thank you for your feedback! We're pleased to hear that you found our service friendly and helpful from the beginning, and that you were kept informed throughout. Chris Burns - Customer Service Officer Response date: 7th April 2025

First, it's very slow. Many last minute surprises

First, it's slow, very slow. Next dont get your hopes up. Everything seemed great (but slow). Finally we received the offer long after we hoped to exchange. The offer contained a number of demands that contradicted the information supplied in the application, literally impossible & impractical demands. So we are now having to start the entire process again. Find a new property, make a fresh application, etc. It would have been better if they had suggested that it's riverside location could raise problems rather than wait months to be congratulated with impossible demands. If you wanted to say No to the property just say so Don't say Yes and then ask the impossible like no site fees for a house on a private road and insist on preferential treatment on non-allacoted parking. Numpties! Even the surveyor got the house age wrong by 20 years. They also requested 50% more charge against my parents property than discussed during the application. As a first time buyer, this couldn't have been disheartening. Reviewed on: 31st March 2025

Reply from Bath Building Society Hi Jon Thank you for taking the time to share your feedback. We apologise that your experience didn't meet expectations. We have had an unusually busy period and are working hard to improve our efficiency. Your feedback invaluable, and I'm pleased we've had the opportunity to connect directly following your feedback. I hope that you are satisfied with the outcome. If there's any other way I can be of service please do reach out. Kyle Greck, Head of Mortgage Sales Response date: 8th April 2025

Helpful and courteous

My contact with BBS staff has always been a positive experience. Reviewed on: 31st March 2025

Reply from Bath Building Society Hi Sheila, thank you for taking the time out and leaving this feedback. This is great to hear and glad we could help. Ben Hutchings, National Account Manager Response date: 31st March 2025

difficult getting through telephone lines, wish it w...

difficult getting through telephone lines, wish it was easier Reviewed on: 28th March 2025

Reply from Bath Building Society Thank you for taking the time out and leaving this feedback. There are times we do have busy periods on the phones and apologies if you were having trouble getting through. Hopefully next time you will get straight through. Ben Hutchings, National Account Manager Response date: 31st March 2025

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