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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.71 (350 reviews)

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4.76

Based on 350 reviews, last reviewed 22nd Jan 2026

42% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Fantastic customer service , always happy to help ,... Fantastic customer service , always happy to help , especially Tom & Adam Reviewed on: 22nd January 2026

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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About this product

Bath Building Society have a range of mortgages for different borrowing needs.

Some of the specialist mortgages that Bath Building Society offer include student mortgages, rent a room mortgages and joint borrower, sole proprietor.

Bath Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Mortgages reviews (350)

Review of the Bath Building Society, Mortgages:

Very quick service, smooth and efficient service

Very quick service. From application to mortgage offer just under 4 weeks, this at a time when all institutions were inundated with applications to beat the labour stamp duty increases. I had been advised that there would be a delay because of the SD increases so was pleasantly surprised to receive my offer in such a timely manner. Tim was especially helpful at the application stage. I have now had notice of completion. All in all a very smooth and pleasant experience Well done BIBS, impressed with you. Reviewed on: 22nd May 2025

Reply from Bath Building Society Thank you for taking the time to leave a review. It was good to hear that you had a great experience and the mortgage moved quickly and you will soon complete. I will pass on your kind comments. Response date: 23rd May 2025

Buy for Uni mortgage

We applied for a niche product, a Buy for Uni mortgage, which is only offered by 3 lenders. In fact, of the 3, the Bath BS was the only one that could meet all our criteria. Excellent service from start to finish with supportive and informative advice from Tim Randell. The application form was a little old fashioned, completed in pen and posted back! But in reality it was no problem. It was processed quickly and the offer made without any real delays. Reviewed on: 28th June 2024

Reply from Bath Building Society Thank you for the feedback, I'll be sure to pass this onto Tim! Kyle Greck, Head of Direct Mortgages & Proposition Response date: 1st July 2024

very good meetings with Ian Birch, who calmly and he...

very good meetings with Ian Birch, who calmly and helpfully took us through two separate applications. Very grateful to him Reviewed on: 25th June 2024

Reply from Bath Building Society Thank you for your feedback Paul! I'm glad that Ian could assist, I'll pass this onto him. Kyle Greck, Head of Direct Mortgages & Proposition Response date: 26th June 2024

asked for rate updates got details

asked for rate updates got details Reviewed on: 21st June 2024

Reply from Bath Building Society Thank you for taking the time out and leaving this feedback. I'm glad we were able to assist. Ben Hutchings. Head of intermediary Mortgage Sales Response date: 24th June 2024

Tim Randall is an absolute credit to the organisation

Tim helped us with securing a mortgage, in quite complex and trying circumstances,. His communication, diligence, professionalism, and kindness made a very difficult time much easier. I genuinely think that other agents might have given up on us, but Tim drove the process to completion. Really can't thank him enough. Reviewed on: 24th May 2024

Reply from Bath Building Society Thank you for your feedback, I will be sure to pass this onto Tim! I'm pleased we were able to assist. Kyle Greck, Head of Direct Mortgages & Proposition Response date: 3rd June 2024

Helpful staff provided easy and clear information ab...

Helpful staff provided easy and clear information about my case that is with the lender. Definitely feels like a human being approach rather than a PC Reviewed on: 15th May 2024

Reply from Bath Building Society Hi Paul, Thank you for taking the time out and leaving this feedback. You are absolutely right here. We always take a personal approach as we love talking to our customers. You know where we are if you need us. Ben Hutchings, Head of Intermediary Mortgage Sales Response date: 16th May 2024

Excellent help and service throughout

Excellent service and very explanatory throughout Reviewed on: 8th May 2024

Reply from Bath Building Society Hi Lucille, thank you for taking the time out and leaving this great feedback. Ben Hutchings, Head of Intermediary Mortgage Sales. Response date: 9th May 2024

Mortgage Application Process

I had an excellent experience Working with Bath Building Society. Tim managed my application and he did a fantastic job at making sure everything ran smoothly and sufficiently. Reviewed on: 24th April 2024

Reply from Bath Building Society Thank you for your feedback, I'm pleased we were able to help and I'll pass this along to Tim! Kyle Greck, Head of Direct Mortgages & Proposition Response date: 30th April 2024

Thank you Oliver for going all out to assist me subm...

Thank you Oliver for going all out to assist me submitting an application Reviewed on: 18th April 2024

Reply from Bath Building Society Hi Stephen, thank you for taking the time out and leaving this feedback. I will pass this on to Oli and glad we could be of assistance. Ben Hutchings, Head of Intermediary Mortgage Sales Response date: 19th April 2024

Bath Building Society gave us a break

We have had 3 mortgages with Bath Building Society over the last 35 years and are now mortgage free. They were the only company who would listen to us when buying our first home and won’t forget that they trusted us and provided us with that first rudder to the housing market. Thank you Reviewed on: 15th April 2024

Reply from Bath Building Society Hi Debbie, thank you for taking the time out and leaving this feedback. This is great to hear and that you are now mortgage free. I'm glad we were of assistance over the years and wish you all the best for the future. Ben Hutchings. Head of Intermediary Mortgage Sales Response date: 16th April 2024

Effortless process

Effortless process, We had it packaged by Buildloan and from offer to completion it took around 2 weeks Reviewed on: 12th April 2024

Reply from Bath Building Society Hi Callum, thank you for taking the time out and leaving this feedback. This is good to hear and hope everything goes smoothly for you. Ben Hutchings. Head of Intermediary Mortgage Sales Response date: 15th April 2024

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