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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.68 (296 reviews)

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4.67

Based on 296 reviews, last reviewed 24th Apr 2025

178% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

86%

Latest highest rating:

5

BBS were great for our guest house mortgage Bath Building Society was very flexible and set up a mortgage for our guest house. All the other lenders we approached (Lloyds, Natwest, Halifax etc.)... Read more Reviewed on: 24th April 2025

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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About this product

Are you looking for the right mortgage to secure your dream home? We collect Bath Building Society mortgage reviews to help you make an informed decision when choosing your mortgage lender.

Bath Building Society is a mutual organisation that offers a variety of mortgage products. It’s important to fully understand the terms, conditions and interest rates of a mortgage product. If you’re unsure, always consult the lender or an advisor.

If you’re interest...

Bath Building Society Mortgages reviews (296)

Review of the Bath Building Society, Mortgages:

I asked to change my bank details.

I asked to change my bank details. Email sent with direct debit form. Very quick but the chat box layout on an iPhone is terrible. But other than that helpful chat Reviewed on: 19th September 2024

Reply from Bath Building Society Thank you for your feedback regarding the change of bank details. We are still updating our mobile app, so hopefully the layout improves. Charlotte Tillen, Savings Services Manager Response date: 23rd September 2024

Very thorough and professional service.

Very thorough and professional service. Reviewed on: 13th March 2025

Reply from Bath Building Society Hi Sharyn, thank you for taking the time out and leaving this feedback. This is good to see and glad we could be of assistance. Ben Hutchings, National Account Manager Response date: 14th March 2025

Myself and my husband both had a tricky credit histo...

Myself and my husband both had a tricky credit history whch on paper would have looked bad but we were recommended to contact Bath Building Society for their mortgages and were very pleased to find out they take a personal and human approach and came to talk with us rather than use an impersonal online form. After explaining our history and providing evidence of our current incomes we were given a mortgage. It was one of the happiest moments for us after years of uphill struggle... Reviewed on: 12th March 2025

Reply from Bath Building Society Hi Harris, thank you for taking the time out and leaving this feedback. We are so glad we are able to assist you and wish you well in your new home. You know where we are if you need us. Ben Hutchings, National Account Manager. Response date: 13th March 2025

Excellent customer service

Excellent customer service - a sensible caring evaluation of my needs and proposal of the most suitable product to mee them. Reviewed on: 7th March 2025

Reply from Bath Building Society Hi Adam, thank you for taking the time out and leaving a review. I'm glad we were able to assist with a suitable mortgage product and provide an excellent service. Ben Hutchings, National Account Manager Response date: 8th March 2025

THE exemplar of the best

Bath Building Society is an, no probably THE exemplar of how to balance digital excellence with warm and receptive personal customer/member service. At a time when on-line and customer services among financial services providers and public utilities are far from an acceptable level of service BBS are a joy to deal with. Whatever the Society does to imbue all its staff with what makes a society if they could bottle it it would be what everyone went for. Every contact is a demon... Reviewed on: 6th March 2025

Reply from Bath Building Society Thank you for your feedback, I'm so pleased that we could deliver stand out service for you! Kyle Greck, Head of Mortgage Sales Response date: 12th March 2025

1st class branch customer servive

1st class branch customer servive Reviewed on: 6th March 2025

Reply from Bath Building Society Thank you for your feedback David, I'm pleased that we could assist! Kyle Greck, Head of Mortgage Sales Response date: 12th March 2025

Tim Randall, mortgage advisor, has been a great help...

Tim Randall, mortgage advisor, has been a great help during our buy-to-let mortgage application. He ensured a smooth and speedy process, chased things up when needed, and kept me updated throughout. If the interest rates had been a bit more favorable, I would have given 5 stars all the way. Reviewed on: 6th March 2025

Reply from Bath Building Society Thank you for your feedback, I'm pleased that we could assist and I'll be sure to pass this onto Tim! Kyle Greck, Head of Mortgage Sales Response date: 12th March 2025

I have a buy for uni mortgage which has been really...

I have a buy for uni mortgage which has been really helpful and unique experience to own my own property at such a young age. Reviewed on: 10th February 2025

Reply from Bath Building Society Hi Wes, thank you for taking the time out and leaving this feedback. I am glad we could assist you with your house purchase to get you on the ladder. We wish you well in your studies. Ben Hutchings, National Account Manager Response date: 11th February 2025

Innovative products - hands on manual approach - is...

Innovative products - hands on manual approach - is ideal in some client scenarios. Reviewed on: 10th February 2025

Reply from Bath Building Society Hi Yousef, thank you for taking the time out and leaving us some feedback. We do our best to help where we can and look at individual circumstances. Thanks again. Ben Hutchings, National Account Manager Response date: 11th February 2025

Great customer service!

Tom and Rebecca have been super helpful with all my queries regarding one particularly tricky case. Nothing is ever too much to ask. Reviewed on: 7th February 2025

Reply from Bath Building Society Hi Sian, thank you for taking the time out and leaving some feedback. I will pass on your kind words to Tom and Rebecca. Thanks again and glad we were of assistance. Ben Hutchings, National Account Manager Response date: 11th February 2025

Fantastic service & product transfer rate

I have a holiday let mortgage with Bath BS & when it came to find a new product, not only were they very friendly & helpful, they also had the best rate on the market & didn't charge a fee. I love that they give their current customers the best rates possible & don't try and squeeze every penny from them. Reviewed on: 6th February 2025

Reply from Bath Building Society Hi Rachel, thank you for taking the time out and leaving us some feedback. This is great to hear. We looking forward to giving you continued great service going forwards. Thanks again. Ben Hutchings, National Account Manager Response date: 11th February 2025

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