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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2300 reviews)

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4.73

Based on 2,300 reviews, last reviewed 12th Mar 2026

233% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Moorland Road Branch I use the branch in Moorland Road and the staff are always pleasant and very helpful. I like it that the office is local and they offer good rates of... Read more Reviewed on: 12th March 2026

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Latest lowest rating:

1

More time needs to be spent with the teams as they l... More time needs to be spent with the teams as they lack motivation and energy Reviewed on: 10th March 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (2300)

Review of the Bath Building Society, Savings:

Bath BS Review

I have a long term regular saver, but Bath BS does not offer market leading rates on their savings account Reviewed on: 21st October 2024

Reply from Bath Building Society Hi, thank you for your feedback. We are always reviewing our rates and try to offer the best that we can. Thanks, Sam Dorrington, Branches Manager Response date: 25th October 2024

VERY GOOD

GOOD SERVICE AND HAPPY DOING BUSINESS WITH BATH BUILDING SOCIETY. Reviewed on: 3rd September 2021

Reply from Bath Building Society Thanks for the lovely review! We appreciate it. Holly, Customer Service Team Response date: 7th September 2021

Very helpful live chat

It would be good to have a contact number for professionals, such as solicitors / accountants, to avoid the use of live chat Reviewed on: 2nd September 2021

Reply from Bath Building Society Thank you for your feedback and I am glad that the live chat was very helpful. It is entirely up to you how you choose to contact us but it will be the same Bath based team that respond if you contact us by webchat, email, phone or even good old fashioned post. For our inbound calls ad webchats we pride ourselves in the fact that approximately 90% of both are responded to by a human within 60 seconds. A dedicated telephone line should not therefore be necessary. Regards, Colin McDougall, Head of Marketing and Savings. Response date: 3rd September 2021

Savings review

It's local, it's friendly & personal, helpful staff Reviewed on: 1st September 2021

Very very helpful

I used the online chat to get an information about BBS. An agent came online very quickly and gave me the information I needed straight away. Reviewed on: 26th August 2021

Reply from Bath Building Society Hello Thank you for taking the time to send in your response. So pleased you were given the information you needed. Caroline , Customer support Department. Response date: 2nd September 2021

Helpful and easy

Very helpful and polite service and very easy to understand Reviewed on: 25th August 2021

Reply from Bath Building Society Good Morning , Thank you for sending in your response really pleased you found the service helpful and easy. Caroline , Customer Support Department. Response date: 26th August 2021

Easy to use

The chat function was very easy to use and Louisa was extremely helpful Reviewed on: 24th August 2021

Reply from Bath Building Society Thank you for your feedback, I will pass it onto the team. Louise Savings Operations Manager Response date: 25th August 2021

problem logging in. I hope it has been resolved

I will answer this if I am able to log in. Been trying for three days! Reviewed on: 23rd August 2021

Reply from Bath Building Society Thank you for the feedback, I am really sorry you are having issues logging in, if you could email us [email protected] I am sure we can help you with this. Louise Savings Operations Manager Response date: 25th August 2021

Quick, polite and efficient service

Quick, polite and efficient service Reviewed on: 20th August 2021

Reply from Bath Building Society Thank you for your feedback. Louise Savings Operations Manager Response date: 25th August 2021

Always helpful

They care about their customers at the town branch, always helpful,thank you Tracey for your help. I have told my friends about you as well Reviewed on: 20th August 2021

Reply from Bath Building Society Thank you for your feedback, I will pass this onto the team, Louise Savings Operations Manager Response date: 25th August 2021

Exemplary Service

I rang up as logging in to my new account wasn't working. Barry sorted the problem immediately and also noticed that my title is "Mx" and asked me how I would like to be addressed. A perfect score for Barry and Bath Building Society! Reviewed on: 20th August 2021

Reply from Bath Building Society Thank you for your feedback, I will pass this onto the team and Barry, Louise Savings Operations Manager Response date: 25th August 2021

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