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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2136 reviews)

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4.71

Based on 2,136 reviews, last reviewed 2nd Jan 2026

18% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Moorland Road Branch I have used Moorland Road Branch for many years and always receive a personal friendly service from the staff. I have got to know Rachel and Gemma an... Read more Reviewed on: 2nd January 2026

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Latest lowest rating:

1

I haven’t been able to open an account despite recei... I haven’t been able to open an account despite receiving an email saying that has happened! Where is my account and my money? Reviewed on: 22nd October 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (2136)

Review of the Bath Building Society, Savings:

Honest review.

Always a friendly atmosphere, good service and interest rates. Reviewed on: 10th March 2025

Reply from Bath Building Society Thank you for your honest review! We're glad to hear that you consistently experience a friendly atmosphere, good service, and favourable interest rates with us! Your feedback is very important and helps us maintain the high standards we strive for. Chris Burns - Customer Service Officer Response date: 14th March 2025

Wood Street

Opened an account at Wood Street Branch Reviewed on: 1st October 2025

Reply from Bath Building Society Thank you for your feedback and for choosing Bath Building Society! Chris Burns – Customer Service Officer Response date: 3rd October 2025

It is local and I can go to the office if necessary.

It is local and I can go to the office if necessary. Reviewed on: 1st October 2025

Reply from Bath Building Society Thanks for your feedback! We're glad to hear that having a local office you can visit is important to you. Being accessible and available in person is something we value, and we’re pleased it continues to meet your needs. Chris Burns – Customer Service Officer Response date: 3rd October 2025

Local building society - brilliant staff!

A local building society who have brilliant staff! Reviewed on: 1st October 2025

Reply from Bath Building Society Thank you for your lovely feedback! We’re proud to be your local building society, and it’s fantastic to hear that our staff have made such a positive impression. Thanks again for your support! Chris Burns – Customer Service Officer Response date: 3rd October 2025

Member for 71 years

The staff behind the counter are first class, especially Gemma and Rachel, but the others have always been really helpful. I have been a member for 71 years. First saving to get married, as I met my husband at school and then we had our mortgage with BIBS. Reviewed on: 30th September 2025

Reply from Bath Building Society Thank you so much for sharing your story and for being a loyal member for an incredible 71 years - that’s truly remarkable. It’s wonderful to hear that Gemma, Rachel, and the rest of the team have continued to provide first-class service. We’re honoured to have been part of your life for so long and look forward to continuing to support you. Chris Burns – Customer Service Officer Response date: 3rd October 2025

Leave everything the same as it is

Leave everything the same as it is Reviewed on: 29th September 2025

Reply from Bath Building Society Thank you for your lovely comment! We're so pleased to hear that you're happy with everything just the way it is. I Looking forward to seeing you again soon! Chris Burns – Customer Service Officer Response date: 3rd October 2025

I opened an account at Wood Street Branch.

I opened an account at Wood Street Branch. I was served by a lady called Jane who was very friendly and helpful. Reviewed on: 29th September 2025

Reply from Bath Building Society Thank you for your feedback! We're pleased to hear that your experience at the Wood Street branch was a positive one. Jane will be delighted to know her friendly and helpful approach made a great impression. Chris Burns – Customer Service Officer Response date: 3rd October 2025

Great savings accounts available.

Great savings accounts available.from Bath building society. Reviewed on: 26th September 2025

Reply from Bath Building Society Hi Devan, Thank you for your feedback! We're glad to hear you're enjoying the savings accounts available at Bath Building Society. We work hard to offer competitive options that suit a variety of needs, so it’s great to know they’re hitting the mark. Chris Burns – Customer Service Officer Response date: 3rd October 2025

I like it that BIBS will accept cash deposits - an i...

I like it that BIBS will accept cash deposits - an important service. Reviewed on: 24th September 2025

Reply from Bath Building Society Thank you for your feedback. We're glad to hear that accepting cash deposits continues to be a valuable service for you. We understand how important it is to offer accessible and practical options for depositing into your account. Thanks again for sharing your thoughts. Chris Burns – Customer Service Officer Response date: 3rd October 2025

It is important for me that I can transact directly...

It is important for me that I can transact directly with Bath Building Society as I am registered blind and can’t use apps and online facilities. The staff are always amazing at Wood Street and the accounts they offer meet my needs. It is lovely to be able to connect with real people who go out of their way to help me. Reviewed on: 24th September 2025

Reply from Bath Building Society Thank you so much for sharing your experience. We're truly grateful to hear how important it is for you to transact directly with us and we're proud that our team at Wood Street continues to provide the support and care you deserve. Your kind words mean a lot to us, and we’re committed to continuing that personal connection. Chris Burns – Customer Service Officer Response date: 3rd October 2025

In branch service review

Competitive interest rates on savings. Very friendly and helpful staff, Efficient service. Reviewed on: 22nd September 2025

Reply from Bath Building Society Thank you for your kind feedback! We're delighted to hear that you found our savings rates competitive and our team both friendly and helpful. Chris Burns – Customer Service Officer Response date: 3rd October 2025

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