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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2136 reviews)

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4.71

Based on 2,136 reviews, last reviewed 2nd Jan 2026

18% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Moorland Road Branch I have used Moorland Road Branch for many years and always receive a personal friendly service from the staff. I have got to know Rachel and Gemma an... Read more Reviewed on: 2nd January 2026

Verified source

Latest lowest rating:

1

I haven’t been able to open an account despite recei... I haven’t been able to open an account despite receiving an email saying that has happened! Where is my account and my money? Reviewed on: 22nd October 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (2136)

Review of the Bath Building Society, Savings:

Can’t log in.

Can’t log in. Have been sent unique ID and changed password. Still no joy. Reviewed on: 7th March 2025

Reply from Bath Building Society Hi Madison, Thank you for your feedback. I am sorry to hear that you're experiencing issues logging in despite receiving a unique ID and changing your password. It would be great if we could arrange a good time for me to call you, so I can help resolve the issue. please if you get a chance, can you reach out to me via my direct email [email protected] or by calling our customer service team on 01225 330014 - you can ask for myself! I look forward to hearing from you soon, Chris Burns - Digital Support Team Response date: 10th March 2025

In branch service review

This was my first visit to the Moorland Road branch and I was most impressed by the efficient courteous and friendly welcome I received from Rachel. I will certainly recommend Bath BS. Reviewed on: 22nd September 2025

Reply from Bath Building Society Thank you for your great feedback! We're thrilled to hear that your first visit to the Moorland Road branch left such a positive impression. Rachel will be delighted to know her courteous and friendly welcome made such a difference. Chris Burns - Customer Service Officer Response date: 3rd October 2025

In branch service review

There was a new teller in the wood street branch today. They were obviously being trained but a very experienced teller. I found the experience interring and was assured that by her training he would be excellent at their job. Reviewed on: 22nd September 2025

Reply from Bath Building Society Thank you for sharing your experience at the Wood Street branch. It’s great to hear that you found the training process interesting and reassuring. We’re proud to support our new team members with guidance from experienced staff, and it’s lovely to know that came across during your visit. Chris Burns – Customer Service Officer Response date: 3rd October 2025

In branch service review

Customer service is very good both inside and out. Reviewed on: 12th September 2025

Reply from Bath Building Society Thank you for your kind feedback! It’s wonderful to hear that you’ve had a positive experience both inside the branch and with our external services. Chris Burns – Customer Service Officer Response date: 3rd October 2025

In branch service review

Convenient and local, too soon to answer second part of question. Reviewed on: 10th September 2025

Reply from Bath Building Society Thank you for your feedback! We're glad you find the branch convenient and local - it’s something we know makes a real difference. We understand it might be a bit early to comment on the full experience, but we appreciate you taking the time to share your thoughts so far. Chris Burns – Customer Service Officer Response date: 3rd October 2025

In branch service review

Staff very friendly and informative. Reviewed on: 10th September 2025

Reply from Bath Building Society Thank you for your lovely comments! We're really glad to hear that you found our staff both friendly and informative. Chris Burns - Customer Service Officer Response date: 3rd October 2025

In branch service review

Knowledgeable staff and good service. Reviewed on: 4th September 2025

Reply from Bath Building Society Thank you for your kind words! We're delighted to hear you found our staff knowledgeable and the service up to standard. Chris Burns – Customer Service Officer Response date: 3rd October 2025

In branch service review

I really like being able to walk in and speak to someone in person when setting up a savings account. Really helpful and friendly staff. It would be helpful to have interest rates of fixed ISA pinned in the passbook. Reviewed on: 4th September 2025

Reply from Bath Building Society Thank you for your lovely feedback! We're so glad to hear that you appreciated the opportunity to speak with someone in person - it's something we know many of our customers value. Your suggestion about including fixed ISA interest rates in the passbook is a great one. I’ll make sure it’s passed on to the relevant team for consideration. We’re always looking for ways to improve, and your feedback really helps. Chris Burns – Customer Service Officer Response date: 3rd October 2025

In branch service review

Jane was very pleasant and helpful. There were one or two glitches but Jane reacted swiftly and efficiently. They were resolved quickly. Reviewed on: 2nd September 2025

Reply from Bath Building Society Thank you for your kind feedback. I'm really pleased to hear that Jane was able to assist you with such care and efficiency, even when a couple of hiccups came up. We always aim to resolve issues swiftly and make your experience as smooth as possible, so it’s great to know Jane delivered on that. Thanks again for taking the time to share your experience. Chris Burns – Customer Service Officer Response date: 3rd October 2025

In branch service review

Staff very helpful and generous with time and understanding. Reviewed on: 29th August 2025

Reply from Bath Building Society Thank you for your lovely feedback! It’s wonderful to hear that our staff were generous with their time and understanding. Please don’t hesitate to reach out if we can help with anything else. Chris Burns – Customer Service Officer Response date: 15th September 2025

In branch service review

Friendly and helpful service. Good value products. Efficient staff and accounts following-up paperwork. Reviewed on: 28th August 2025

Reply from Bath Building Society Thank you for your kind comments! We’re so pleased to hear that you’ve found our service friendly, efficient, and responsive. It’s also great to know that our products offer good value and that our team is following up diligently with paperwork - attention to detail is something we take seriously. Chris Burns – Customer Service Officer Response date: 15th September 2025

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Bath Building Society: Savings reviews

18% decrease in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Bath Building Society Savings reviews (2136)

Can’t log in.

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

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Mortgages

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