Write a review

Go to business site

Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2138 reviews)

View other Bath Building Society products

4.71

Based on 2,138 reviews, last reviewed 14th Jan 2026

24% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Like being able to come in and sort out my ISA rathe... Like being able to come in and sort out my ISA rather than stress of doing it on-line. Ella was very helpful. Reviewed on: 14th January 2026

Verified source

Latest lowest rating:

1

I haven’t been able to open an account despite recei... I haven’t been able to open an account despite receiving an email saying that has happened! Where is my account and my money? Reviewed on: 22nd October 2025

Visit provider site Read all reviews See your review

About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (2138)

Review of the Bath Building Society, Savings:

Family friendly building society

Lovely, friendly and helpful staff who remember you when you visit. Always happy to give advice on latest products and deals. I am kept well-informed via post and email. Reviewed on: 4th June 2020

Reply from Bath Building Society Hi Sue, thanks for your wonderful review, we really appreciate it! Holly, Customer Support Team Response date: 24th June 2020

In branch service review

Staff very helpful and generous with time and understanding. Reviewed on: 29th August 2025

Reply from Bath Building Society Thank you for your lovely feedback! It’s wonderful to hear that our staff were generous with their time and understanding. Please don’t hesitate to reach out if we can help with anything else. Chris Burns – Customer Service Officer Response date: 15th September 2025

In branch service review

Friendly and helpful service. Good value products. Efficient staff and accounts following-up paperwork. Reviewed on: 28th August 2025

Reply from Bath Building Society Thank you for your kind comments! We’re so pleased to hear that you’ve found our service friendly, efficient, and responsive. It’s also great to know that our products offer good value and that our team is following up diligently with paperwork - attention to detail is something we take seriously. Chris Burns – Customer Service Officer Response date: 15th September 2025

Helpful and efficient

Helpful and efficient , responsive to requests and speedy service Reviewed on: 27th August 2025

Reply from Bath Building Society Thank you for your kind feedback! I’m really pleased to hear that you found our service helpful, efficient, and responsive. Please don’t hesitate to reach out if there’s anything else we can assist with. Chris Burns – Customer Service Officer Response date: 15th September 2025

Thanks you!

Myself and my husband visited the Moorland Road Branch to discuss my existing account and open new ones. We were served by Rachel who was very helpful and patient and gave really clear explanations. We also like that you still issue passbooks…Thank you! Reviewed on: 27th August 2025

Reply from Bath Building Society Thank you so much for sharing your experience at our Moorland Road branch. I’m delighted to hear that Rachel was able to assist you and your husband with such clarity and patience - it’s always our goal to make every visit as helpful and reassuring as possible. We’re also glad to hear you appreciate the continued use of passbooks. Many of our members value that traditional touch, and we’re proud to keep it going. Chris Burns – Customer Service Officer Response date: 15th September 2025

Changing address

Emailed and they advised to chat. Quick and easy on chat to confirm change of address Reviewed on: 26th August 2025

Reply from Bath Building Society HI Nav Thank you for your feedback! I’m glad to hear that the process of updating your address was quick and easy through our chat service. We aim to make these tasks as straightforward as possible, and it’s great to know it worked well for you. Chris Burns – Customer Service Officer Response date: 15th September 2025

In branch service review

A local building society, and the local agency in Norton was useful and it would be convenient if it was reinstated. Reviewed on: 20th August 2025

Reply from Bath Building Society Thank you for your feedback. We’re proud to be a local building society, and it’s great to hear that the Norton agency was a convenient part of your experience. We understand how valuable local access is to our members, and your comments will certainly be shared with the wider team. Chris Burns – Customer Service Officer Response date: 15th September 2025

In branch service review

Very friendly staff, Always polite and helpful. Reviewed on: 19th August 2025

Reply from Bath Building Society Thank you for your kind words! We're delighted to hear that you've consistently found our staff to be friendly, polite, and helpful. We’re always here if you need anything. Chris Burns – Customer Service Officer Response date: 15th September 2025

The questions I had were all answered clearly by Cha...

The questions I had were all answered clearly by Charlotte in the chat. Thank you very much. Reviewed on: 18th August 2025

Reply from Bath Building Society Thank you for your lovely feedback! I’m so pleased to hear that Charlotte was able to clearly answer all your questions via chat. We’re proud of our team’s dedication to providing clear and helpful support, and I’ll be sure to pass your kind words on to her. Chris Burns – Customer Service Officer Response date: 15th September 2025

Friendly staff at Moorland Road branch

I visited the Moorland Road branch. Friendly staff, face-to-face contact so very handy! Reviewed on: 18th August 2025

Reply from Bath Building Society Thank you for taking the time to share your experience at our Moorland Road branch. It’s great to hear that you found the face-to-face contact helpful and our staff friendly. We look forward to welcoming you again soon! Chris Burns – Customer Service Officer Response date: 15th September 2025

Updating My Address

I emailed BIBS in the evening when I found I couldn’t update my address online and had a response first thing the next morning advising me to telephone them. I rang and after security checks my address was updated. Great service! Reviewed on: 15th August 2025

Reply from Bath Building Society Thank you for sharing your experience! I'm really glad to hear that our team was able to assist you promptly and efficiently with updating your address. We always aim to make things as smooth as possible, and it's great to know the process worked well for you. Chris Burns – Customer Service Officer Response date: 15th September 2025

Do you have a different Bath Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Savings
from Partners Credit Union 4.86 from 415 reviews
Regular Saver
from HSBC 4.42 from 25 reviews
Customer Saver
from Bank of Ireland 5.00 from 2 reviews

Want to see more from Bath Building Society?

Mortgages
from Bath Building Society 4.76 from 348 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

Bath Building Society: Savings reviews

24% decrease in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Bath Building Society Savings reviews (2138)

Family friendly building society

In branch service review

In branch service review

Helpful and efficient

Thanks you!

Changing address

In branch service review

In branch service review

The questions I had were all answered clearly by Cha...

Friendly staff at Moorland Road branch

Updating My Address

Do you have a different Bath Building Society product?

Want to see more from Bath Building Society?

Mortgages

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024