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Blue Motor Finance: Car Finance reviews

Name: Car Finance
Rating: 4.12 (197 reviews)

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4.05

Based on 197 reviews, last reviewed 16th Nov 2024

89% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

73%

19%

Latest highest rating:

5

No Hassle Applied for Loan and with No Hassle I soon had the car that I wanted. After about four months I wanted to pay of half of the loan and reduce the term ... Read more Reviewed on: 16th November 2024

Latest lowest rating:

2

I am left with impression that your commission is mo... I am left with impression that your commission is more important than Having a happy customer. I have waited nearly 5 weeks now and no vehicle despi... Read more Reviewed on: 10th September 2024

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About this product

Looking for Blue Motor Finance reviews? On Smart Money People, we collect comments, thoughts and experiences from customers, so that you can make better decisions when choosing your next car finance. So if you’re looking for a new car and need finance, read our reviews first. Or if you want to help our community, post a review of your own experiences with Blue Motor Finance and join the Smart Money People community!

Blue Motor Finance Car Finance reviews (197)

Review of the Blue Motor Finance, Car Finance:

I am left with impression that your commission is mo...

I am left with impression that your commission is more important than Having a happy customer. I have waited nearly 5 weeks now and no vehicle despite my substantial investment. Reviewed on: 10th September 2024

Friendly and helpful

Friendly and helpful team ,spoke to them several times, sorted me out straight away . Thank you Reviewed on: 20th October 2021

Helpful and straightforward company

Can't thank this company enough.. Everything professional and straightforward keeping you in the loop at all times. Reviewed on: 28th September 2021

Above and beyond

Absolutely first class service from Jordan crouch, fitted our calls between my work breaks and meetings and very patient when I had to take other calls. He found the vehicle I wanted and made the acquisition quick and easy. I wouldn't hesitate in recommending to anyone in search of a new car. Reviewed on: 28th September 2021

Good customer service

Good customer service and easy to deal with my expectations Reviewed on: 4th September 2021

Great service

Paul went all out to sort me out with financing my new vehicle, kept me informed all along the way. Brilliant thank you Reviewed on: 28th August 2021

Reply from Blue Motor Finance Thank you so much for taking the time to leave us a review of the service you received from Paul and the team. We're so pleased that you chose to use us for your new vehicle - thank you Blue Motor Finance Response date: 28th September 2021

Easy company to use and car was bought

Saw the car I liked and arrange the finance. The finance was made easy with this company with good rates. Arranged test drive and bought the car. Simply excellent Reviewed on: 26th August 2021

Reply from Blue Motor Finance Perfect! Just what we love to hear Wayne, thank you Response date: 28th September 2021

Ok until you decide to pay your finance off

Ok until you decide to pay your finance off. First of all cannot make the payment by card (Me £1149 and my wife £1450). Only will take the payment by bac's adding 3-4 days. lucky my finance cleared early. But when my wife paid hers she then got told we have a balance of 43p, she got told they can't make the payment by phone and only by bank transfer. A phone call later they eventually accepted payment by card of £1. You would think to close the account. But no apparently they are not able to close the account until the card payment has cleared - even tho it's a card payment!?. Wonder how many 43p charges I'm going to have to pay £1 to clear whiles they use delay tactics to charge more interest. All of the agents we have spoken to have been rude and abrupt. I would not uses them ever again. Reviewed on: 25th August 2021

Reply from Blue Motor Finance Dear Doug I can appreciate from your comments why you feel this experience was frustrating in this instance. We'd really like the opportunity to review your account notes if possible, so we can review the actions taken and give feedback to our teams to help improve the service we are offering. If you wouldn't mind maybe popping your agreement number onto this review for us, we will make sure this is looked into and a formal response of our findings sent to you directly. Alternatively, if you can email us at [email protected] - please address your email to the Director of Customer Relations and pop on your agreement number for reference. I'm so sorry that we clearly failed to meet your expectations in this instance and I hope to hear from you soon. Blue Motor Finance Response date: 28th September 2021

Amazing Customer Service

I had a fantastic experience with Blue. I already had finance with them and they couldn’t have been more helpful and friendly arranging more finance for me and getting me to my dream car.. thank you so much.. highly recommend Reviewed on: 24th August 2021

Reply from Blue Motor Finance Dear Joanne It's always brilliant to read that we have helped one of our customers find their dream car - thank you so much for your feedback about your experience with us on this occasion. We'd also like to thank you for choosing Blue Motor Finance for your new car Response date: 28th September 2021

Excellent service

I’ve had excellent service from start to finish with Blue. I had a bad experience with the dealer that I originally bought a car from and Blue helped me deal with that without it having to be more stressful than it already was. When I found a new car the sales team were excellent, I had absolutely amazing service from Paul and I would 100% recommend them. Reviewed on: 20th August 2021

Reply from Blue Motor Finance Hi Lesley I'm so sorry to read that you didn't have great service all the way through for your vehicle, but I'm really pleased to see that you feel we met your expectations, especially Paul in our internal Sales team. I've passed over your comments to him and his line manager too - so he also knows that you appreciated his customer service. Thank you so much for reviewing us today. Blue Motor Finance Response date: 28th September 2021

Service with a smile

Straightforward and quick with experience service.. kept up to date all the way through. Thank you. Reviewed on: 16th August 2021

Reply from Blue Motor Finance That's what we love to read Julia! Thank you so much Response date: 28th September 2021

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