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Barclaycard: Platinum Credit Card reviews

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3.93

Based on 300 reviews, last reviewed 23rd Nov 2024

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

53%

22%

10%

13%

Latest highest rating:

5

A safe and unsecured card I’v had Barclaycard for a number of years. Over the years I’v had to get them to get money back for goods that didn’t arrive. They are Quick to respon... Read more Reviewed on: 5th September 2024

Latest lowest rating:

1

Stay away fro Barclays! If you ever want to dispute a charge, they'll side with the merchant, even though I sent them emails from the merchant stating they would credit my ca... Read more Reviewed on: 23rd November 2024

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About this product

Barclaycard Platinum Credit Card reviews can help you to find out about the pros and cons of the Platinum Credit Card credit card. What kind of features do Barclaycard customers like? Find out more about the Barclaycard Platinum Credit Card by reading our trusted Smart Money People reviews. You can also write your own Barclaycard Platinum Credit Card reviews to share your own experience with Smart Money People, the UK's leading financial services review site. Together, we can make financial services work better for everyone.

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Barclaycard Platinum Credit Card reviews (300)

better than expected card offer for an unplanned purchase

We were offered a barclay card for financing a significant unplanned purchase. The approval process was quick, the lending was better than expected, and so far all of the contact we have had (mostly online) has been easy and painless. I would recommend this company, even though I had to experience with them or knowledge about them before September of 2014. I have been nothing but satisfied with this company to date. Reviewed on: 14th April 2015

one of the best credit cards i have

the interest rate is reasonable. I have signed up for paperless communication and i get regular emails with my information and offers Reviewed on: 9th April 2015

Innovative

I feel that Barclaycard push the boundaries with their innovative products. I really like the PayTag feature which means I can pay for purchases with a sticker on my phone...pretty cool stuff! Reviewed on: 21st February 2015

Exceptional Service

I'm not really a demanding customer, but this card has been really good for me. In my opinion the customer service levels are second to none! Reviewed on: 16th February 2015

very helpful customer service team

Having got an incredibly good interest free period with Barclaycard, I joined their online site to manage my account. Being a bit ditsy a few day later I managed to lock myself out of my account for entering my info wrong too many times. After 20minutes on hold to their customer service team I decided to vent my anger in twitter. Within 5 minutes I had a reply and from An apologetic Barclaycard and a set time when they would call me. They called at the specified time and we're very polite, friendly and helpful. Very happy compared to the service I've had from other banks customer service team. Website is also very well designed. Reviewed on: 27th January 2015

The Human Touch!

I have a Barclay's Platinum Card, also a Master Card. I've always tried to pay the full amounts off every month, and on time. In September, my mother died. I was in pieces for a few weeks, sorting everything out, contacting relatives I hadn't spoken to in years - paying my credit card bill was the last thing on my mind. By the time I remembered, I'd missed the payment date (on both cards) and, obviously, incurred a late payment charge. I was so mortified that I contacted Barclays to explain why this had happened - and Barclays waived BOTH the late payment charges! I was surprised and touched at this - it just goes to show that banks can be human, after all. So well done, Barclays. Reviewed on: 27th January 2015

Fantastic

Excellent customer service. They can be reached online via social networks or over the phone, quick responses and keen to help their customers! Just a shame they don't review their accounts more frequently as I feel I could benefit from some of their additional products and services! Reviewed on: 26th January 2015

Xmas text from Barclaycard...

...WITH MY STATEMENT BALANCE! Useful information I guess...but maybe not on Christmas day! Reviewed on: 30th December 2014

Good on the whole but card issues this morning

I like Barclaycard overall but had a few issues with my account this morning..wouldn't let me access it even though sure I used the wright password! Reviewed on: 3rd December 2014

Don't let a brand leader take you for a ride

A little advice: don't take it lying down! I have had a Barclaycard for many years - indeed I signed up when Barclaycard was the default brand leader in credit cards, and the market was much smaller. I was a typical 'sleeping' customer - never incentivised to change. A couple of years back, they wrote to tell me (after lots of waffle) that my interest rate would be going up from 12% to 26%. After well over a decade of regular borrowing and payments, I explained that I thought this was daylight robbery, and we compromised on 18%. Financial services businesses can charge what they like, but it's our duty as customers to question it when it's just not good enough. Don't take it lying down! Reviewed on: 12th October 2014

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