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Nationwide: FlexAccount reviews

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4.49

Based on 1,066 reviews, last reviewed 31st Mar 2026

11700% increase in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

72%

15%

Latest highest rating:

5

Most caring bank about customers. Most caring bank about customers. Reviewed on: 31st March 2026

Latest lowest rating:

1

The worst banking ever don’t do it The Nationwide is the worst banking ever. Don’t get fooled they’re nice because they give out free money! They have a problem with their banking app. ... Read more Reviewed on: 27th February 2026

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About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexAccount reviews (1066)

Simple and easy

Even the process of switching to a nationwide flex account was easy and simple, their online banking options are especially effective at keeping an eye on my account. Reviewed on: 28th April 2015

Very positive and very easy to talk with staff.

Nationwide have been offering a 5% interest rate for new customers and this attracted me to join. Now the year has ended the rate has gone down to 0.5%, so I have left. However, in terms of service this bank was very good, it was only the rates that made leave not the service. Reviewed on: 28th April 2015

Overall a good banking option with some excellent elements and some poor ones.

In general, Nationwide Flex is a good banking option. On the positive side, they offer 24 hour assistance via social media. On the negative side, they have ridiculous charges when requesting a cheque. Reviewed on: 28th April 2015

Excellent customer service

I was immediately contacted by Nationwide when there was some suspicious activity on my account. They send you a text and ask you to call and then go through the transaction they are suspicious account. I actually did not recognise the transaction they were referring to so my card was stopped and a new one issued immediately. This stopped my account from potentially being drained of my money. Reviewed on: 23rd April 2015

Easy and straight forward bank account.

Held my current account here now for over 5 years, never any problems, staff always friendly and helpful in branch. Easy to set up online banking and I use the app on my iphone daily. Means I can keep track of our money in the account. Reviewed on: 22nd April 2015

would recemmend

great interest rates with friendly staff Reviewed on: 22nd April 2015

Really help staff if you need them

Nationwide are great to deal with as all staff are extremely friendly and helpful. You get good rates with all products. I would fully recommend them to anyone. Reviewed on: 24th March 2015

Still a building society, so no shareholders just well looked after customers

I have banked (and held a credit card and mortgage) with Nationwide since the mid 1990s. They could have become a bank like so many others did but instead have stayed as a building society. I probably trust them more than any other brand I interact with regularly. I trust them because they do business with their customers with integrity and intelligence. They have never been named in any banking scandals, mishaps or mis-selling and in that respect I am pretty sure they stand alone in the banking industry. On top of that their terms are fair and sustainable. They don't attract news customers in with gimmicks but offer straight forward advice, market leading value for money on their mortgages and they keep their customers happy with excellent service. If only there were a few more financial institutions like the Nationwide. Reviewed on: 5th February 2015

very positive

I have been a customer for over 15 years both in Northern Ireland and England and have always found Nationwide to be friendly , approachable and in tune with what its customers need. Interest rates haven't been the best lately for most banks but they now offer a loyalty savings account which is great. They were also very quick to pick up and deal with fraudulent action on my account. I'm a very satisfied customer and would recommend anyone to open an account with them Reviewed on: 29th January 2015

Customer serivce brilliant

Customer service is brilliant, can not fault the friendly and knowable staff, either face to face or over the phone....keep it up !! Reviewed on: 29th January 2015

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