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Pockit: Account reviews

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2.68
Based on 576 reviews, last reviewed 14th Apr 2026
No new 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
42%
See only 4 star reviews
4%
See only 3 star reviews
2%
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2%
See only 1 star reviews
50%

Latest highest rating:

5

Pockit its been such a big help in my life. Pockit its been such a big help in my life.im so grateful cause they make my life easy never had any problems or issues with pockit ,great service pro... Read more Reviewed on: 12th March 2025
Daniella's avatar
Daniella

Latest lowest rating:

1

Really disrespectful service they say bad credit sco... Really disrespectful service they say bad credit score or no checks we accept you then they threaten you with this from DAISY 3.4 We reserve the... Read more Reviewed on: 14th April 2026
BRADLEY LIULYS's avatar
BRADLEY LIULYS
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About this product

Pockit offer a Prepaid Mastercard® account with no credit checks required.

You can get a £50 cash advance before payday and earn cashback on eligible purchases. This account can also help you build your credit score. There’s a monthly fee to pay for the Pockit Account.

Pockit Account reviews help you find out what it’s really like to be a customer. If you’ve used Pockit before, you can also leave a review and share your experience.

Review Pockit: Account now

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Pockit Account reviews (576)

Really disrespectful service they say bad credit sco...

1
Really disrespectful service they say bad credit score or no checks we accept you then they threaten you with this from DAISY 3.4 We reserve the right, in our sole discretion, to refuse to register you for a Pockit Account for any reason and we are not required to provide a reason." I have made a complaint and contacted the fca. Reviewed on: 14th April 2026
BRADLEY LIULYS's avatar
BRADLEY LIULYS

My money got restricted without warning

1
used this because I lost normal bank card but after withdrawing cash a few times im a day they suspended my account I had to email wage slips bank statements photo ID and wait 8 working days until I could access my money again. their T&C's say they can suspended service for any reason and they give no warning but funnily enough they still allow you to deposit money in to their account while not letting you withdraw. oh you have to qualify for the £50 advance too they dont just give it. Reviewed on: 5th March 2026
Jason's avatar
Jason

STOLE OVER £6000

1
Customer: 561880473 FORMAL COMPLAINT – FINAL NOTICE BEFORE REGULATORY ESCALATION Subject: Final Formal Complaint – Unlawful Account Restriction, Withholding of Funds & Failure to Communicate Dear Pockit Complaints Team, This correspondence constitutes a formal complaint and final notice regarding the suspension of my Pockit account and your ongoing failure to provide any explanation, timeframe, or meaningful response. I have been a Pockit customer for nearly three years and have used this account consistently for legitimate personal banking, including receiving income, DWP government benefit payments, routine purchases, lottery transactions, and transfers. All activity conducted through this account is lawful and fully compliant with your terms and conditions. You have placed my account “under review” without justification and are currently withholding over £6,000 of my personal funds, causing significant financial hardship. ⸻ Your Failures • Suspension of my account without providing any reason • Complete lack of communication despite repeated attempts to contact you • No review timeframe or status updates provided • Continued restriction of funds despite full compliance and verification ⸻ Verification Fully Completed • I have uploaded full documentation covering all funds in and out of the account for the last 30 days • In February 2025, I completed enhanced verification to update my phone number, including submission of my driving licence and a live selfie, which was approved and verified by your team • There are no outstanding requests for information or documentation from me ⸻ Regulatory and Legal Position While I acknowledge your obligations under anti-money-laundering and fraud-prevention regulations, these obligations do not permit indefinite restriction of customer funds, nor do they allow a regulated financial institution to ignore a customer or refuse to provide basic information regarding account access. Your continued failure to communicate or resolve this matter may constitute a breach of FCA Principles for Businesses, including: • Principle 6 – Treating Customers Fairly • Principle 7 – Clear, fair and not misleading communications ⸻ Formal Demand I now formally demand that within 14 days of receipt of this complaint you: 1. Provide a written explanation for the account suspension 2. Confirm the status and expected completion date of your review 3. Restore full access to my account or release my funds in full ⸻ Notice of Escalation If this matter is not resolved within the above timeframe, I will immediately escalate this complaint without further notice to: • The Financial Ombudsman Service • The Financial Conduct Authority • Any other relevant regulatory or consumer-protection bodies I will also seek compensation for financial loss, distress, and inconvenience, and I am prepared to pursue further action to ensure this conduct is formally investigated and does not affect other customers. Reviewed on: 23rd December 2025
Wass's avatar
Wass

Had a transfer of a large amount they suddenly decli...

1
Had a transfer of a large amount they suddenly declined it, I have tried numerous times to get hold of them with no luck. This is my only money and they never sent my funds back we are now day 6 and I have had no response from the umpteen emails I have sent reviews there is now no chat feature on my app and there is no contact number. They restricted my card I sent everything and answered everything they have asked me to but still no response. I do not know what to do Reviewed on: 2nd September 2025
Shaun P's avatar
Shaun P

I lost my card and my number has changed, they are n...

1
I lost my card and my number has changed, they are near enough impossible to get hold of Reviewed on: 2nd September 2025
Brendon 's avatar
Brendon

Terrible signup process.

1
Tried to signup and came accross hurdles in verification/documents/confirming from the phone - again and agai and again. Reviewed on: 18th August 2025
Tonyr123's avatar
Tonyr123

Stay clear they will take your money and ask proof r...

1
Stay clear they will take your money and ask proof restrict bank for days with no update can’t speak to customer service! No contact number block benifts when by law they are not entitled to do! They keep your money in a separate account with no access. AVOID!!!!!! Reviewed on: 4th August 2025
Shannon T's avatar
Shannon T

"Hidden Charges & Poor Customer Support Beware

1
Extremely disappointing and misleading service. I downloaded Pockit just to try the virtual card and explore its basic features. I never selected or consented to any paid plan, and I certainly did not receive or use a physical card. Yet, without any proper notice, the app charged me £2.49 for a subscription I never agreed to. When I contacted support, they simply stated that the charge applies "regardless of usage" — which is completely unacceptable and deeply misleading. There was no clear information about recurring fees at the time of signup. This is not transparent, not fair, and in my opinion, borders on unethical practice. Even after requesting to be moved to the free plan and refunded, their support team refused to help. This is not how customers should be treated. I strongly advise anyone considering this app to be extremely cautious. You may be charged without your clear consent. Reviewed on: 29th July 2025
SAIED 's avatar
SAIED

DO NOT BANK WITH THIS COMPANY!

1
Within a couple of days of me opening my account and paying my £9.99 monthly fee to Pockit my entire credit balance on my account has mysteriously disappeared in a transfer that I haven’t actioned. Getting hold of a customer advisor is nigh on impossible and it’s now 3 days since I first contacted them and I am no further forward in getting my money back. Shocking bank. Shocking customer service. DO NOT BANK WITH THIS COMPANY YOUR MONEY IS NOT SAFE WITH THEM! Reviewed on: 6th July 2025
Alexandra T's avatar
Alexandra T

Extremely Disappointed and Considering Legal Action...

1
Extremely Disappointed and Considering Legal Action I’m extremely disappointed with my experience with Pockit. My account has been blocked since April 3rd, and it is now over a month later with no resolution. Since then, I’ve had no access to my salary, and funds sent to me by my sister have also been withheld without any explanation or indication of when – or if – they will be returned. What’s most frustrating is the lack of communication. I have sent multiple messages, but most of them go unanswered. When I do receive a response, it’s vague and unhelpful, offering no clear timeline or justification for the account block or the withheld funds. This situation is causing serious financial hardship. I’m now forced to rely more heavily on credit cards, which is driving up my debt due to interest – all because my own money is being held without cause. If this is not resolved promptly, I will 100% consider taking legal action. This experience has eroded any trust I had in Pockit. I urge anyone considering this service to think very carefully before relying on them for essential banking needs. Reviewed on: 22nd May 2025
Chukwuka o's avatar
Chukwuka o

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