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CAF Bank: Current Account reviews

Name: Current Account
Rating: 3.11 (47 reviews)

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3.17

Based on 47 reviews, last reviewed 20th Jun 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

47%

2 star

45%

Latest highest rating:

5

CAF Bank a pleasure to work with! A collaborative bank that has its clients interests at the centre of all they do; they have been hugely supportive of our small business Reviewed on: 20th February 2024

Latest lowest rating:

1

Read CAF's recent reviews on TrustPilot Poor product (stuck in the dark ages - especially digital), expensive and dreadful customer services. I am in the process of researching alternatives ... Read more Reviewed on: 20th June 2024

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About this product

CAF Bank is a subsidiary of the Charities Aid Foundation, providing banking services for charities and the not-for-profit sector. Its Current Account pays interest on your daily credit balances and has online banking services. Account holders are provided with a business card with the conveniences of a usual debit card.

Finding the right bank account to handle your charity’s finances is important. Reading genuine customer reviews is one of the best ways to gain valuable insight into an account and provider. We collect CAF Bank Current Account reviews to help make your decision easier.

CAF Bank claims to provide banking services for not-for-profits at the lowest cost possible. Find out if customers agree with this claim by reading our reviews. Learn how satisfied account holders have been with the account and the service they’ve received from CAF Bank. Find out more about the online banking service and how useful it is for charities. Read about the payment processes to decide if the account is right for your needs. Make an informed decision when opening a new account by reading our CAF Bank Current Account reviews.

If you have a current account with CAF Bank, share your experience with others by writing a review. Why did you choose CAF Bank and how satisfied have you been with the account? What are the main pros and cons you’ve experienced? Have you ever encountered any issues with the account, and if so, how well did the provider resolve them? Have you been satisfied with the fees associated with the account? Would you recommend the account to other charities? Whether good or bad, write a CAF Bank Current Account review today. Together, we can help people like you make better financial decisions.

CAF Bank Current Account reviews (47)

Review of the CAF Bank, Current Account:

Read CAF's recent reviews on TrustPilot

Poor product (stuck in the dark ages - especially digital), expensive and dreadful customer services. I am in the process of researching alternatives as there is no single good reason to remain with CAF. Reviewed on: 20th June 2024

Don't use this bank if at all possible

The most frustrating service I have ever experienced. They make it as difficult as possible for you to set up or access your account and continuously find problems and never offer to help you solve them. Definitely detrimental to your mental health. Reviewed on: 4th November 2021

Reply from CAF Bank Hi Rose. We are sorry to read you are having difficulties. Please contact our Customer Service Team on 03000 123 456 or via [email protected] and they will assist. Response date: 10th November 2021

Frustrating shambles

How l wish we hadn't gone with CAF bank. They don't seem to communicate how things work efficiently and now l can't pay cash in because all the HSBC branches near me are closed . I have been told that CAF are trying to think how to resolve this issue but haven't as yet found a solution its 2021 not 1950 . Reviewed on: 17th September 2021

Reply from CAF Bank Hi Wendy. We are sorry to hear you have been having problems. Please call 03000 123 456 or email [email protected] and we will do our best to help. Response date: 7th October 2021

CAF Bank staff

We hit a problem regarding acceptance of a cheque by another bank to pay our staff salaries. This was a complicated urgent matter and Vicky and Sharon (CAF staff members were more than helpful and very patient in resolving this problem and it took over 2 hours of their time guiding us as novices through IT processes - thank you so much. Very customer friendly staff. Reviewed on: 26th July 2021

Reply from CAF Bank Hi, thank you so much for your kind feedback. We are delighted we were able to help you, best wishes from CAF Bank team Response date: 27th July 2021

Awful service

I spent an hour on the phone this week talking to a lady trying to sort out basics and discuss on line banking. By the end of the hour I wanted to either cry or get angry but basically I gave up. Looking for an alternative bank now. Reviewed on: 22nd July 2021

Reply from CAF Bank Hi Sue, we are really sorry to hear that you were not happy with your experience. Please do get in touch with us so that we can resolve any issues you may be having. Best wishes, CAF Bank team Response date: 27th July 2021

Stay as far away from this bank as you can...

If I could have given a zero star rating I would! The time it takes to get the simplest task done is unbelievable, what takes a few min's online at most every other bank can take 30 days or more as they still require you to fill in a form, print it and post it to them. Very unhelpful and sometimes rude staff don't help to resolve issues you may have. All in all a very poor bank with online facilities that were outdated 10 years ago. Reviewed on: 8th July 2021

Reply from CAF Bank Hi Andrew, we are really sorry to hear that you were not happy with your experience. We will get in touch to discuss your concerns. Best wishes, CAF Bank team Response date: 16th July 2021

Regularly can't do basics online

it is so poor...such an effort to get anything done. Letters have been 'lost', website doesn't work. account gets blocked.....it is a very very poor experience overall Reviewed on: 28th May 2021

Expensive

We are a very small local charity with cash at bank of about £30,000. The number of transactions on our bank account are few and far between - no more than 5 per year. CAF Bank introduced a monthly fee of £5 some years ago, rising to £8 per month recently. I challenged their charges by letter and asked them to take into account the frequency of our transactions. They were completely intransigent - no negotiation, no dialogue - their letter in reply was both impersonal and abrupt summarised as "take it or leave it". The inappropriateness of their charges is further compounded by they extremely poor and clunky website whiuch is not in the slightest user friendly. So we left CAF Bank for NatWest who offer a free banking service for charities. Not recommended Reviewed on: 13th May 2021

So disappointing!

Despite their claims to act as a trusted intermediary between you and your charity of choice, they are unhelpful, slow to respond and do not act in the interests of the organisations they claim to help. It took weeks for them to transfer money from the CAF account to the selected charities. I wish I had gone directly. Avoid CAF. Reviewed on: 3rd February 2021

Avoid this bank at all costs

We have endless problems with CAF. Cards get blocked if someone spends, for example, £1500. The staff are incredibly rude and unhelpful. Even though it’s hard to move banks as a charity, we will, and as soon as possible. Reviewed on: 20th January 2021

Not worth extortionate cost

Our charity moved several accounts to CAF and have come to regret it. Very clunky website; no automatic feed to accounts packages; so time-consuming to authorise payments; no secure messaging (you have to phone them and then they say you need to post a letter); constant Know Your Customer reviews... And now, the cherry on the cake, £8 per month for the privilege and £0.50 per cheque. Reviewed on: 8th January 2021

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