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CAF Bank: Current Account reviews

3.18
Based on 47 reviews, last reviewed 20th Jun 2024
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45%

Latest highest rating:

5

CAF Bank a pleasure to work with! A collaborative bank that has its clients interests at the centre of all they do; they have been hugely supportive of our small business Reviewed on: 20th February 2024
Robin R's avatar
Robin R

Latest lowest rating:

1

Read CAF's recent reviews on TrustPilot Poor product (stuck in the dark ages - especially digital), expensive and dreadful customer services. I am in the process of researching alternatives ... Read more Reviewed on: 20th June 2024
Mouse's avatar
Mouse

About this product

CAF Bank is a subsidiary of the Charities Aid Foundation, providing banking services for charities and the not-for-profit sector. Its Current Account pays interest on your daily credit balances and has online banking services. Account holders are provided with a business card with the conveniences of a usual debit card.

Finding the right bank account to handle your charity’s finances is important. Reading genuine customer reviews is one of the best ways to gain
...

CAF Bank Current Account reviews (47)

Review of the CAF Bank, Current Account:

CAF Bank a pleasure to work with!

5
A collaborative bank that has its clients interests at the centre of all they do; they have been hugely supportive of our small business Reviewed on: 20th February 2024

Web site fail

1
The web site is clunky and difficult to navigate the security. Impossible when the site fails to send a PIN to your phone. Been happening for several days now. Tried the phone but long wait times and then failed to gain access, with just one detail incorrect. So have to go to main account holder to sort out. This lot just involve you in too much work. Reviewed on: 23rd April 2020

Online login often impossible to use. The worst online facility I have ever encountered.

1
Too cumbersome to use and monthly charges are taken even when there have not been any transactions. The charges for an accidental overdraft on a C/A are excessive and applied even when there is plenty of money in an associated gold A/C. Reviewed on: 12th April 2020

Third Rate "Bank"

1
Supposedly a bank that is there to help charities, CAF falls far short of the requirement, Pedestrian, bureaucratic and petty-fogging, - don't touch them with a barge-pole! Reviewed on: 13th September 2019

A complete 'shower' frankly

1
In 2014 I selected CAF Bank for our UK registered charity Gambia School Support. Their performance has been marked by a catalogue of errors and I see scant evidence of them trying to improve their service. They are leaden footed, bureaucratic and often inept. We would move banks immediately if the prospect of the admin involved was not so intimidating. Pull your socks up CAF if you take the trouble to read this (which I doubt). Reviewed on: 22nd July 2019

CAF bank - too late to change now

1
We opened an account with CAF Bank on the recommendation of the Charity Commission soon after becoming a registered UK charity. I regret this decision but as our head office is not based in the UK it is now too difficult to change bank. We tried but RBS lost our trustee's information! CAF bank have ridiculous security measures, for example if you fail a security question you will be cut off with no support given. They informed us by letter that they were implementing changes ... Reviewed on: 21st December 2018

Worse bank ever

1
I have just written a glowing review about my 20+ year experience of personal banking with RBS. I now want to talk about CAF Bank who were recommended to us by the Charity Commission, if it was not a hugely complicated task to change my charity bank account, myself and the trustees would have done so months ago. CAF have military style security systems in place...if you fail security questions they cut the call and insist you ring back. The staff are rude and condescending...... Reviewed on: 23rd September 2017

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