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Capital Credit Union: Loans reviews

Name: Loans
Rating: 4.94 (752 reviews)

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4.94

Based on 752 reviews, last reviewed 19th Sep 2025

97% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I love that I can call and not be kept waiting until... I love that I can call and not be kept waiting until a helpful human being is available I am 72 and have limited understanding of dealing with my acco... Read more Reviewed on: 19th September 2025

Latest lowest rating:

2

No real benefits for a loyalty advance I took out a loyalty advance and basically I am paying you to access my own money. This is not a good idea at the rate you offered and not a help to l... Read more Reviewed on: 14th April 2025

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About this product

With a Capital Credit Union loan, members can borrow from £50 up to £35,000.

All members must save at least £15 per month alongside the loan to help build up a nest egg. Capital Credit Union loans come with free loan protection insurance and flexible repayments with terms of up to ten years.

Capital Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used Capital Credit Union before, you can also leave a review and share your experience.

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Capital Credit Union Loans reviews (752)

Customer service

Was put at ease & everything explained clearly. Staff always polite,friendly when I have had to call. Nothing is a bother. Reviewed on: 14th April 2025

First Class Loans and Service

Had many loans over many years and always received 1st class service from extremely helpful staff Reviewed on: 14th April 2025

Very quick friendly service.

Very quick friendly service. Good interest rate. quick and convenient. Reviewed on: 14th April 2025

Stress-free

Performance has been consistently reliable, with smooth functionality and minimal bugs. It was swift, user friendly Reviewed on: 14th April 2025

I have been a member with ccu for 15 years and being...

I have been a member with ccu for 15 years and being on benefits it’s hard to get any loan they have been amazing and help me so much Reviewed on: 14th April 2025

I have been a member for about 30 years and have alw...

I have been a member for about 30 years and have always been very happy with the help and services Reviewed on: 14th April 2025

First time I saw this was online and didn’t know muc...

First time I saw this was online and didn’t know much about them but I joined from then I have saved money and taken out loans won a lottery I can say this bank is very good if yiir trying to save or other thing they have help me out so much when I need a loan to Help my mom and other family members they do have the best interest to heart I would recon med this bank company to any one one of the best Reviewed on: 14th April 2025

From loans and savings to changing my salary deducti...

From loans and savings to changing my salary deduction's, everything has went smoothly. Staff are very helpful and provide great customer service. Reviewed on: 14th April 2025

Easy online application.

Easy online application approved and in my bank quickly. Just what was needed. Reviewed on: 14th April 2025

Always had no problems dealing with loans

Always had no problems dealing with loans Reviewed on: 14th April 2025

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