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Capital Credit Union: Loans reviews

Name: Loans
Rating: 4.89 (756 reviews)

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4.89

Based on 756 reviews, last reviewed 19th Jun 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

They always respond quickly and efficiently They always respond quickly and efficiently Reviewed on: 19th June 2026

Latest lowest rating:

1

Are one of the worst companies that I have had to de... Are one of the worst companies that I have had to deal with have no customer service just send you texts with half messages and are not able to call c... Read more Reviewed on: 12th December 2025

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About this product

With a Capital Credit Union loan, members can borrow from £50 up to £35,000.

All members must save at least £15 per month alongside the loan to help build up a nest egg. Capital Credit Union loans come with free loan protection insurance and flexible repayments with terms of up to ten years.

Capital Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used Capital Credit Union before, you can also leave a review and share your experience.

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Capital Credit Union Loans reviews (756)

They gave me a loan and were amazing and was a strai...

They gave me a loan and were amazing and was a straight forward process Reviewed on: 14th April 2025

10/10 all round for capital credit union

I’ve always been quite good with money, but sometimes life just gives you a bit of a hard time. It’s good to know I can borrow from my credit union, reliably, and pay back on a schedule that suits my income. I’ve used it quite a lot over the last ten years, and I use the savings accounts too. Really cannot fault the service. What makes it better is being able to top up the loan, even if you’re only halfway through paying. As soon as the kids are old enough I’ll set up their own credit union account & teach them why it’s better than the bank! Reviewed on: 14th April 2025

Amazing customer service

Always helped when I didn’t understand something and made my feel at ease with my anxiety when speaking on the phone. Reviewed on: 14th April 2025

Very good - positive communications

Very good - positive communications Reviewed on: 14th April 2025

Customer service

Was put at ease & everything explained clearly. Staff always polite,friendly when I have had to call. Nothing is a bother. Reviewed on: 14th April 2025

First Class Loans and Service

Had many loans over many years and always received 1st class service from extremely helpful staff Reviewed on: 14th April 2025

Very quick friendly service.

Very quick friendly service. Good interest rate. quick and convenient. Reviewed on: 14th April 2025

Stress-free

Performance has been consistently reliable, with smooth functionality and minimal bugs. It was swift, user friendly Reviewed on: 14th April 2025

I have been a member with ccu for 15 years and being...

I have been a member with ccu for 15 years and being on benefits it’s hard to get any loan they have been amazing and help me so much Reviewed on: 14th April 2025

I have been a member for about 30 years and have alw...

I have been a member for about 30 years and have always been very happy with the help and services Reviewed on: 14th April 2025

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