Write a review

Go to business site

Capital Credit Union: Loans reviews

Name: Loans
Rating: 4.93 (755 reviews)

View other Capital Credit Union products

4.93

Based on 755 reviews, last reviewed 22nd Jan 2026

50% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Rates excellent on member loans. Rates excellent on member loans. Reviewed on: 22nd January 2026

Latest lowest rating:

1

Are one of the worst companies that I have had to de... Are one of the worst companies that I have had to deal with have no customer service just send you texts with half messages and are not able to call c... Read more Reviewed on: 12th December 2025

Read all reviews See your review

About this product

With a Capital Credit Union loan, members can borrow from £50 up to £35,000.

All members must save at least £15 per month alongside the loan to help build up a nest egg. Capital Credit Union loans come with free loan protection insurance and flexible repayments with terms of up to ten years.

Capital Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used Capital Credit Union before, you can also leave a review and share your experience.

Capital Credit Union Loans reviews (755)

Review of the Capital Credit Union, Loans:

Refused loan application

The company did not approve my loan application. Reviewed on: 14th April 2025

Always had a quick response and team are very helpful

Always had a quick response and team are very helpful Reviewed on: 14th April 2025

Great alternative to the main high street banks

Great alternative to the main high street banks Reviewed on: 14th April 2025

Secured loans exceptionally useful at great rates.

Secured loans exceptionally useful at great rates. Reviewed on: 14th April 2025

A Green Energy loan covered a time gap

We needed a Green Energy loan to cover us between paying our supplier and drawing down the final tranche of Energy Saving Trust award, and CCU was there to carry us through. Reviewed on: 14th April 2025

I needed money for moving house due to unplanned rel...

I needed money for moving house due to unplanned relocation and I reached out to CCU, they responded almost immediately and from then on, the customer service has been awesome. Reviewed on: 14th April 2025

Very good no problems would recommend to family and...

Very good no problems would recommend to family and friends Reviewed on: 14th April 2025

Always friendly and helpful staff.

Always friendly and helpful staff. I’ve had 2 loans which are both complete and paid. I now use them for savings. Reviewed on: 14th April 2025

Very professional

Excellent to deal with. very professional. Reviewed on: 14th April 2025

Very easy and explained well.

Very easy and explained well. The fact you save at the same time is fab for our family. Reviewed on: 14th April 2025

Very easy process.

Very easy process. Didn't take long to be accepted. Reviewed on: 14th April 2025

Do you have a different Capital Credit Union product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Loans
from Shawbrook Bank 4.78 from 694 reviews
Loans
from Scotwest Credit Union 5.00 from 2 reviews
Payday loan (discontinued)
from 100Pounds (inactive company) 4.31 from 22 reviews

Want to see more from Capital Credit Union?

Mortgages
from Capital Credit Union 5.00 from 37 reviews
Savings
from Capital Credit Union 4.95 from 1008 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub