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Capital Credit Union: Loans reviews

Name: Loans
Rating: 4.93 (755 reviews)

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4.93

Based on 755 reviews, last reviewed 22nd Jan 2026

50% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Rates excellent on member loans. Rates excellent on member loans. Reviewed on: 22nd January 2026

Latest lowest rating:

1

Are one of the worst companies that I have had to de... Are one of the worst companies that I have had to deal with have no customer service just send you texts with half messages and are not able to call c... Read more Reviewed on: 12th December 2025

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About this product

With a Capital Credit Union loan, members can borrow from £50 up to £35,000.

All members must save at least £15 per month alongside the loan to help build up a nest egg. Capital Credit Union loans come with free loan protection insurance and flexible repayments with terms of up to ten years.

Capital Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used Capital Credit Union before, you can also leave a review and share your experience.

Capital Credit Union Loans reviews (755)

Review of the Capital Credit Union, Loans:

Refused loan application

The company did not approve my loan application. Reviewed on: 14th April 2025

great customer service and great help woth loans nee...

great customer service and great help woth loans needed and also saving Reviewed on: 14th April 2025

Great overall service and very straightforward

Great overall service and very straightforward Reviewed on: 14th April 2025

Cash from Capital Credit Union when you need it most

Cash from Capital when you need it most - Very Efficient Service and good value for money in terms of interest. Helping people to access funds and pay back through affordable plans - I wouldn't go anywhere else Reviewed on: 14th April 2025

Low interest loans!

Very helpful staff and fast service as well as the lowest interest loans we could find. Reviewed on: 14th April 2025

Can fault them at all

I have a loan and also save with Capital Credit Union and never had any issues, always helpful staff on the phone and go above to explain everything to you. I have recommended quite a few people to join the savings Reviewed on: 14th April 2025

Loan agreed with in minutes.

Loan agreed with in minutes. Easy to speak to the staff who are always pleasant and very helpful. Reviewed on: 14th April 2025

Someone who does not have a good credit rating this...

Someone who does not have a good credit rating this credit union have helped me where others can’t and also encourage me to save money. Reviewed on: 14th April 2025

Always easy to contact, obliging with any questions...

Always easy to contact, obliging with any questions and queries dealt with promptly. Reviewed on: 14th April 2025

Always very helpful but sometimes can be slow at get...

Always very helpful but sometimes can be slow at getting back to you Reviewed on: 14th April 2025

Best place to get along with and get help

Best place to get along with and get help Reviewed on: 14th April 2025

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