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Capital Credit Union: Loans reviews

Name: Loans
Rating: 4.94 (755 reviews)

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4.93

Based on 755 reviews, last reviewed 22nd Jan 2026

50% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Rates excellent on member loans. Rates excellent on member loans. Reviewed on: 22nd January 2026

Latest lowest rating:

1

Are one of the worst companies that I have had to de... Are one of the worst companies that I have had to deal with have no customer service just send you texts with half messages and are not able to call c... Read more Reviewed on: 12th December 2025

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About this product

With a Capital Credit Union loan, members can borrow from £50 up to £35,000.

All members must save at least £15 per month alongside the loan to help build up a nest egg. Capital Credit Union loans come with free loan protection insurance and flexible repayments with terms of up to ten years.

Capital Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used Capital Credit Union before, you can also leave a review and share your experience.

Capital Credit Union Loans reviews (755)

Review of the Capital Credit Union, Loans:

First class it's a honour to be a member of credit u...

First class it's a honour to be a member of credit union.Thankyou x Reviewed on: 2nd May 2025

Great loan rates for savers which are swiftly proces...

Great loan rates for savers which are swiftly processed. Reviewed on: 26th June 2025

So easy to deal with and excellent interest rates .

So easy to deal with and excellent interest rates . Reviewed on: 26th June 2025

Staff at CAPITAL CC

Great staff very empathetic. Deal with requests quickly and accurately. Reviewed on: 26th June 2025

For everyone

I have been a member for many years and have used loans for home improvements on a number of occasion's. The main reason being low interest rate and flexible terms. I would recommend to anyone and whilst I no longer work in public service have maintained my accounts due to level of customer service, help and support given. Reviewed on: 26th June 2025

Very helpful friendly staff have had 2 loans from th...

Very helpful friendly staff have had 2 loans from them any problems they do there best to sort them quickly. Great communication from every member of staff that I have came across so far. Reviewed on: 26th June 2025

Excellent Customer Service

Excellent customer service making the process a stress free experience Reviewed on: 26th June 2025

CCU loans, great experience

I have taken a few loans with CCU over the years, Great competitive rates, easy and user friendly process to apply. Funds are usually released quickly. Any time I have had to contact the helpline, the CCU staff have been extremely helpful and knowledgeable. Reviewed on: 26th June 2025

Old member

I have been a member since the beginning and always had the best of service and staff are always helpful Reviewed on: 26th June 2025

staff are very helpful- Accomodating

staff are very helpful and accomodating. Reviewed on: 26th June 2025

Excellent service and friendly staff

Friendly staff who have provided me with financial assistance at great rates over some very difficult times. Reviewed on: 26th June 2025

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